Cisilion Skype for business event Oct 2015
- 1. 6th October 2015 Rob Quickenden – Chief Strategy Officer Demetri Nicolaou – Microsoft Pre-Sales Consultant James Hinton – UC Practice Lead 1
- 2. INSPIRING INTELLIGENT CHANGE ABOUT CISILION Established in 2000 Enterprise Networking and Collaboration Experts Global Systems Integrator Business Led Not Technology Led Award Winning Customer Service Working with Clients in 56 Countries across 5 Continents London Based Productivity Focused Innovation Centre UK Innovation in Revenue Marketing Partner of the Year – 2015 EMEA Partner of the Year - Riverbed Partner Summit 2015 Enterprise Solution of the Year - IT Europa IT Excellence Awards Architectural Excellence Borderless Networks Partner of the Year - Cisco Global Partner Summit Capital Partner of the Year - Cisco Global Partner Summit Mobility Solution of the Year - IT Europa European IT Excellence Awards Enterprise Convergence Solution of the Year - Comms Business Awards Most Innovative Business Impacting Network of the Year CISILION COMPANY OVERVIEW 15 INDUSTRY AWARDS
- 3. INSPIRING INTELLIGENT CHANGE OUR STORY IN NUMBERS Three office hub locations New York London Hong Kong 35+ PARTNERACCREDITATIONS 500+ UNIQUECERTIFICATIONS $ 650m CUSTOMERSUPPORTEDASSETS WORKINGWITHCLIENTSIN… 56COUNTRIES 5 CONTINENTS THEOFFICEHUBLOCATIONS NEWYORK LONDON HONGKONG 23% AVERAGEREVENUEGROWTH PERANNUMSINCE2010 15 INDUSTRYAWARDS RECOGNISINGCHANNEL EXCELLENCE 98% CLIENTRENEWALRATE
- 4. INSPIRING INTELLIGENT CHANGE WHO DO WE WORK WITH?
- 5. INSPIRING INTELLIGENT CHANGE WHO DO WE WORK FOR?
- 6. WHAT’S ALL THE HYPE ABOUT SKYPE… 6
- 7. The Skype for Business Journey
- 8. INSPIRING INTELLIGENT CHANGE Lync 2010 to Skype for Business
- 9. INSPIRING INTELLIGENT CHANGE Skype for Business Official* timeline
- 10. INSPIRING INTELLIGENT CHANGE Complete meeting solution Reach thousands for very large meetings, attendees join from virtually any browser and device Use a dial-in number to join Skype meetings from any device, dial-out to bring participants into the meeting Modern attachments, ‘meet now’ in unified groups, online meetings by default Office real-time co-authoring in Skype for Business, fast HD video-based screen sharing Team collaboration device from Microsoft, full spectrum of meeting devices with partners Skype meeting broadcast Office real-time Co-authoring in skype for business
- 11. INSPIRING INTELLIGENT CHANGE Cloud PBX and PSTN calling Manage your calls right within O365; eliminate separate PBX systems for information workers Make, receive and transfer calls from mobiles, tablets, and PC’s, from nearly anywhere with internet access Office 365 administration portal as the central location to manage users for communications, email and content Take advantage of your existing telephony infrastructure (i.e. traditional PBX systems or on-premises SIP trunks) Subscribe to calling plans from Office 365, use existing phone numbers or get new ones, starting in the US this year How you can manage your calls
- 12. INSPIRING INTELLIGENT CHANGE What…? No E4? 12
- 13. INSPIRING INTELLIGENT CHANGE RIP and Re-Deploy Options 13 Enterprise Voice in Office 365 PSTN services provided by Microsoft* User hosted in Office 365 PSTN services integrated on-promised End-User features & Customer PSTN services integrated on premise.
- 14. • • • • Integration & Migrate Options
- 15. INSPIRING INTELLIGENT CHANGE Our Microsoft Partner Ecosystem 15
- 16. INSPIRING INTELLIGENT CHANGE Why Work with Cisilion? Business Led & Flexible Approach 15 years of Voice and Networking Heritage We partner with the 2 Global Leaders in UC&C …and leading Eco System Partners …meaning we can remove the technical barriers to design, implementation and migration We help you drive success, ROI and User Adoption through our On-Boarding Services 16 Support & Managed Services Training & Adoption Services Project & Change Management Strategic advisory Cisilion Collaboration Services Consultancy Services
- 17. DEMO
- 19. Skype for Business is a game changer… Offering the ability to transform the ways people work, reaping significant RIO…..but only if users change their behaviour.. Enables you to • Text, call, communicate • Meet Discuss, collaborate • Connect, present, demonstrate From your • Laptop • Desktop • Tablet • Phone • Meeting/Conf Room With • Colleagues • Customers • Skype Contacts • Remote users anywhere, anytime
- 20. Adoption Services – The Key to Success Increase Business Productivity Improve Employee Satisfaction Drive Operational Efficiency Mitigate Escalations Save Time and Money Adoption Impacts ROI Change drives adoption which in-turn impacts ROI “User Adoption is the daily, habitual use and deep utilisation of a product or technology by end-users”. #TheFaceBookEffect Adoption requires that users change their behaviour – sometime is needs to be driven or enforced!
- 21. Resistance is a natural reaction to change Avoid using a push strategy, that will just deed the resistance Become aware of “red flags” that may hamper change and adoption Adoption Services – The Key to Success Change is a process Change drives adoption adoption leads to ROI FACT! 70% of change initiatives fail due to poor user adoption! http://www.kenblanchard.com/img/pub/Blanchard_Mastering_the_art_of_change.pdf Connect users change to business results Utilise a push strategy for optimal impact Take a proactive approach using a common framework and success indicators Maintain focus on the end-user
- 22. Why do so many change projects fail? Push Strategy “Re-use your towels. It save us money!” Pull Strategy “Each day we use millions of gallons of water and tons of detergent to wash towels that have only been used one. Decide for yourself – a towel on the rack means “I will re-use it again”. Many customers implement a push strategy without even knowing it and end up managing resistance instead of change.
- 23. THANK YOU - Standalone environment that “extends” to your desktop and mobile - Allows real users to use the benefits to help sell it back into the business - Enables you to build momentum and gain “sponsors” - Can be funded / part funded through DPS Days Try it, Use It, Adopt it……
- 24. INSPIRING INTELLIGENT CHANGE Why Work with Cisilion? Business Led & Flexible Approach 15 years of Voice and Networking Heritage We partner with the 2 Global Leaders in UC&C …and leading Eco System Partners …meaning we can remove the technical barriers to design, implementation and migration We help you drive success, ROI and User Adoption through our On-Boarding Services 24 Support & Managed Services Training & Adoption Services Project & Change Management Strategic advisory Cisilion Collaboration Services Consultancy Services
Editor's Notes
- #9: Lync 2010 – Microsoft highlighted platform features - https://support.office.com/en-us/article/What-s-new-in-Microsoft-Lync-2010-9D6F323D-D0D3-46BC-BE73-56F7ABE5265A Lync 2013 – Microsoft highlighted platform features - http://social.technet.microsoft.com/wiki/contents/articles/12700.lync-server-2013-what-s-new.aspx Skype for Business – Server Core and Voice Improvements - https://channel9.msdn.com/Series/Whats-New-in-Skype-for-Business/Skype-for-Business-Server-Core-and-Voice-Improvements
- #10: This slide shows a high level timeline of the investments in order to help customers plan. First: Microsoft will deliver the Skype for Business clients, new server, and updated service in Office 365 during the 1st half of calendar year 2015 – this is done… Our next enhancements come in the 2nd half of CY 2015: Large meetings support in Office 365, with the ability for Skype for Business Server customers to use this as a “Hybrid” option. The beginning of our rollout of enterprise voice in the cloud, starting with PSTN calling in the US. We will expand to the larger markets in Western Europe in CY 16. Exact timing depends on a variety of factors including local regulations and local partners, of course. Our aspiration is to be “Cloud First” by the middle of CY 16 (the beginning of our FY17). By this time, our intention is to give our worldwide customers the option to use our Online service without sacrificing enterprise voice or other key scenarios. Note that this does not mean that every feature will be exactly the same, but instead, that we will enable the full set of scenarios