Class activity 3
- 1. Sri Lanka Institute of Information Technology Master of Science (Information Management) Degree Program Social Computing Class Activity 03 W.M.J.H. Fernando MS18901290
- 2. 2 1. Justify how and why you select the application. Almost every day, every hour, thousands of vehicles cross hundreds of miles from various locations without realizing the fast that many of them follow the same route at the same time and can accompany people and earn some money, reducing their cost of travel. PickMe is a taxi app based on Sri Lanka developed and maintained by Digital Mobility Solutions (Pvt) Ltd headquartered in Colombo, Sri Lanka. The app is at present available for Android and iOS platforms. A passenger can download app from the respective app store and install it. When a taxi is requested, it would be diverted to the nearest driver via PickMe's servers where the driver would reach the passenger's location and pick up the passenger. Currently, PickMe has Tuks, Nano, Mini, Sedan and Luxury (VIP) cars on their fleet. Also, the app is available in English, Sinhala and Tamil. Passenger easily select preferred language they want. Also there are payment can done using cash or card. According to Google play store review most people use this app for there are travelling purposes. PickMe app simple and very user-friendly development to the users. And also PickMe is a e-commerce moblie applicaton in Sri Lanka.
- 3. 3 2. Find a user who use the selected application and get his/her feedback.
- 4. 4 3. Ask the user to do an activity using the application and find a design issue(s) of the application and report the fault as a technical writer. UI design must take account of the needs, experience and capabilities of the system users. So, designer must think about users physical and mental limitations and should recognize that people make mistakes According to 10 basic principles, in Pickme app find some design issues as follow: I. Visibility of system status - No issues II. Match between system and the real world The system should speak the user’s language familiar to user. And, clearly highlighted in special areas in interface. • In the email notification they highlight fare amount. Sometime user did not see paid amount. There is user confuse and they paid wrong amount to the driver.
- 5. 5 III. User control and freedom No issues IV. Consistency and standards No issues V. Error prevention No issues VI. Recognition rather than recall No issues VII. Flexibility and efficiency of use To speed up the system and keep necessary thing in system very needed. • The user can’t take another trip before it finishes. Can’t book two more booking one time through the Pickme app.
- 6. 6 But in the Uber app there allow the multiple booking option and there are help function shows the way that do. • In Pickme app before the request the trip, app not display information about number of people can seated and other special features about that vehicle.
- 7. 7 But compare to the Uber app, it shows all features and other vehical detals in same interface. • The directory of location name isn’t as comprehensive. They show only few locations to select and some location name address are wrong.
- 8. 8 VIII. Aesthetic and minimalist design No issues IX. Help users recognize, diagnose, and recover from errors No issues X. Help and documentation Even the better app there very essential option is help function. Because it should easy to force on the user’s task, easy to use, list concrete steps to be carried out, and not be too large. • Pickme app not have this option. So user getting some problem regarding the app it’s difficult to find. But in the Uber app there is having this option. So user can esily find there are diffecult things through this option.
- 9. 9 4. Suggest a prototype to solve the design issue and get the feedback from the user. - Before the request the trip, app display information about number of people can seated, time duration, driver preferred language, no of carrying luggage and other special features about that vehicle. - Email notification is very essential. In highlight area shows the paid amount, user can easily understand and do the payment.
- 10. 10 - Designing mobile app, it should be user friendly. So, the directory of location name should be comprehensive. User type one location name in app, it should give more alternatives to the user. Then user can easily select correct locations. It most importation to calculate the trip amount. - Using this method user can take another more trips when before the finish previous trips.
- 11. 11 User Feedback for new prototype design. PickMe is most of app in Sri Lanka. But there are app has some design issues. In above show solution for these issues. To prove this new prototype design very essentials, I get user feedback for it. Evaluating there are data agreed amount higher than they disagree user. Prototype 1 Prototype 2 Prototype 3 Prototype 4 Agree 3 5 6 5 Disagree 3 1 0 1 0 1 2 3 4 5 6 7 PickMe User Feedback Agree Disagree