Clever data building a chatbot from your database
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The document discusses how to build a chatbot using Microsoft's technologies, emphasizing the importance of user intent detection and adaptability. It outlines the roles of different components such as the bot framework, LUIS for language understanding, and Azure services. Additionally, it presents various practical use cases for chatbots, including Q&A, helpdesk support, and task automation.
![Bot Connector messages
Your bot
{
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}
Bot
Connector](https://image.slidesharecdn.com/cleverdatabuildingachatbotfromyourdatabase-190428212702/85/Clever-data-building-a-chatbot-from-your-database-13-320.jpg)
![Language Understanding Intelligent Service (LUIS)
“I want to find
news about flight
delays”
{
“entities”: [
{
“entity”: “flight delays”,
“type”: “Topic”
}
],
“intents”: [
{
“intent”: “FindNews”,
“score”: 0.99853384
},
{
“intent”: “None”,
“score”: 0.07289317
},
{
“intent”: “ReadNews”,
“score”: 0.0167122427
},
{
“intent”: “ShareNews”,
“score”: 1.0919299E-06
}
]
}](https://image.slidesharecdn.com/cleverdatabuildingachatbotfromyourdatabase-190428212702/85/Clever-data-building-a-chatbot-from-your-database-17-320.jpg)
Clever data building a chatbot from your database
- 1. Clever data: Building a chatbot from your database Luis Beltrán April 27th, 2019
- 2. Luis Beltrán • Microsoft MVP in Developer Technologies • Researcher and PhD student at Tomás Bata University in Zlín, Czech Republic. • Professor at Tecnológico Nacional de México in Celaya, Mexico. @darkicebeam luis@luisbeltran.mx
- 4. • A bot performs an action: • Typically, bots react/respond to messages (conversational bots). • Bots might run a background task. • A bot detects a user’s intent. • A bot is able to combine millions of data from different sources. • A bot is available 24/7/365 • Any platform, anywhere. • A bot uses AI to improve the user experience and keeps human effort to a minimum.
- 6. Handoff to Human Every company deals with this:
- 7. Handoff to Human First triage/data collection Simple and repetitive solutions If it is simple and repetitive, it can be coded. Bots can accelerate it
- 9. Handoff to Human Bot to human hand off: Complete or supervised
- 10. Thank you for providing all this information. I have John with me now who will take from here and help you out Hello, this is John. I understand your computer won’t power on. Let’s take a look at some service options I’ve tried these steps, my computer still won’t turn on Sounds lovely, thank you I suggest us to request a hardware service. We can have one of our service engineers look at your computer Note to operator: It sounds like the user will need hardware replacement, what next step should I take? Apologize to user Suggest hardware service Let me type
- 11. What is the Bot Framework? Goals • Start Simple. Add Complexity. No dead-ends. • Bot adapts to the user, based on context • Composable and intelligent controls to manage complexity Bot Controls LUIS Query over database via Azure Search Form Filling QnA C# Customer’s Business Logic & DataBot Connector Cortana Direct Line What? • Tools for building REST Web Sites • Services to enrich • Mechanisms for receive events • Data to debug and analyze Why? • Implements standard protocols • Modeling conversations is hard. Tools help! • UI across multiple canvases is hard. Cards rock! • Language Understanding is hard • Common and well understood patterns
- 12. Bot web service Your bot code Entity Extraction Speech Vision/Face Natural Language Translation + Microsoft Cognitive Services Search Emotion Knowledge API … Message input <> output State Management Bot Connector Service Conversation Canvas/Channels …… … Other services, APIs, Databases, Azure Machine Learning, Azure Search, etc… Bot Builder SDK Web Chat Direct Line… Email Facebook GroupMe Kik Skype Slack Telegram Twilio (SMS) An x-ray of a typical bot Bot Builder SDK Your bot code goes here
- 13. Bot Connector messages Your bot { "type": "Message", "id": "68YrxgtB53Y", "conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb", "language": "en", "text": "You can say "/order" to order!", "attachments": [ ], "from": { "name": "+12065551212", "channelId": "sms", "address": "+12065551212", "id": "Ro52hKN287", "isBot": false }, "channelData": { SMS data here }, "botUserData": { your data here }, ... } Bot Connector
- 14. Bot Builder SDK Template Your Bot LUIS Publish to Azure Connect to users Add dialog smarts
- 15. Bot Builder SDK Template
- 17. Language Understanding Intelligent Service (LUIS) “I want to find news about flight delays” { “entities”: [ { “entity”: “flight delays”, “type”: “Topic” } ], “intents”: [ { “intent”: “FindNews”, “score”: 0.99853384 }, { “intent”: “None”, “score”: 0.07289317 }, { “intent”: “ReadNews”, “score”: 0.0167122427 }, { “intent”: “ShareNews”, “score”: 1.0919299E-06 } ] }
- 18. Publish to Azure
- 19. Connect to Users
- 20. Add Dialog Smarts with Adaptive Cards Notification Microsoft Teams Skype Android iOS
- 22. Bot scenarios • Q & A • Helpdesk • Product selection • Task automation • Monitoring • Expert Systems
- 23. Call to action • Microsoft Bot Framework https://dev.botframework.com/ • Microsoft Cognitive Services https://microsoft.com/cognitive • Bot Builder http://github.com/Microsoft/botbuilder • LUIS https://luis.ai • Docs https://aka.ms/azure/bots/overview/docs
- 24. ¡Thank you for your attention! Luis Beltrán Tomás Bata University in Zlín Tecnológico Nacional de México en Celaya luis@luisbeltran.mx luisbeltran.mx @darkicebeam GitHub: https://github.com/icebeam7 LinkedIn: https://linkedin.com/in/luisantoniobeltran SlideShare: https://slideshare.net/icebeam YouTube: https://youtube.com/user/darkicebeam About Me: https://about.me/luis-beltran