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Bahaa Elrazek

The document discusses the Vtiger CRM software. It provides an overview of its features such as sales force automation, customer support, marketing automation, and inventory management. It also includes information on pricing, installation, documentation and training courses for using Vtiger CRM.

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Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 Click and Work Rainbow Vtiger CRM project
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ا‬ ‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫اد‬ ‫ا‬ ‫وع‬ CRM ‫اف‬ ‫ه‬ ‫ا‬‫وع‬ ‫ا‬ •‫ار‬ ‫دة‬ ‫وذ‬ ‫وذ‬ ‫ء‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ء‬ ‫ا‬‫آ‬ ‫ا‬ ‫ح‬ •‫ى‬ ‫ن‬ ‫ان‬‫ا‬ ‫و‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ر‬ ‫ت‬‫ا‬ ‫ت‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫ن‬ ‫وذ‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫وا‬ ‫ا‬ ‫ق‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ادا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬‫ا‬ ‫ه‬‫وع‬ ‫ا‬ -‫ا‬ ‫اداء‬ ‫او‬ ‫ا‬ ‫آ‬ ‫او‬ ‫ء‬ ‫ا‬ ‫اد‬ ‫اء‬ ‫دا‬ ‫س‬ ‫م‬ ‫ا‬ -‫وادارة‬ ‫ت‬ ‫ادارة‬ ‫اد‬ ‫ا‬ ‫د‬ ‫ا‬‫ا‬ ‫آ‬ ‫ا‬ ‫ت‬)‫ا‬ ‫ا‬ ‫وا‬ ‫و‬ ‫ء‬ ‫ا‬ ‫و‬ ‫ا‬–‫ا‬ ‫ا‬ ‫ت‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬-‫ب‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬IP Video Camera–‫ز‬ ‫ت‬D-Link–‫ا‬ ‫آ‬ ‫و‬ ‫ر‬‫ا‬ ‫و‬ ‫ا‬ ‫ط‬‫ة‬ ‫ا‬ ‫دار‬ ‫ا‬-‫ر‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬ ‫اف‬ ‫وا‬-‫ت‬ ‫ز‬Dynamic–‫ا‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ا‬ ‫د‬-............‫ا‬( -‫ز‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫دارات‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ت‬ ‫ا‬ ‫دارة‬ ‫ت‬ ‫و‬ ‫ا‬ ‫و‬ ‫ل‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫ت‬ ‫ا‬ ‫دود‬ ‫و‬ ‫ا‬ ‫ادارة‬ ‫اداء‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫م‬ ‫ا‬ ‫ج‬ ‫ا‬‫ر‬ ‫ا‬ ‫دراة‬)‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬‫و‬ ‫ا‬–‫ا‬ ‫ا‬ ‫ت‬–‫ا‬ ‫ا‬ ‫ت‬-...‫ا‬( ‫ر‬ ‫ا‬‫م‬‫ال‬CRM ‫آ‬ ‫ه‬ ‫م‬ ‫ا‬ ‫ت‬ ‫ا‬ -‫ر‬ ‫ا‬ ‫ح‬)‫و‬ ‫ا‬ ‫آ‬ ‫وذ‬‫ا‬‫ا‬ ‫ا‬ ‫و‬ ‫ق‬ ‫ا‬( -)‫ا‬ ‫ان‬‫و‬ ‫ا‬ ‫ر‬ ‫دى‬ ‫ا‬ ‫ا‬ ‫اه‬ ‫ا‬ ‫وف‬ ‫ا‬( -‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬CRM‫ر‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬CRM‫آ‬ ‫ه‬ .SugarCRM. .SplendidCRM. .CentricCRM. .Hipergate.
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 .Compiere. .Vtiger CRM. .CentraView. .XRMS CRM .Cream CRM .Tustena CRM. ‫ر‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ل‬http://www.insidecrm.com/features/top-open-source-solutions- ‫ال‬ ‫ه‬ ‫ر‬ ‫ت‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ة‬ ‫م‬ ‫آ‬ ‫و‬Vtiger-CRM‫و‬Sugar CRM ‫ال‬ ‫م‬ ‫ان‬ ‫و‬ ‫ة‬ ‫م‬ ‫آ‬ ‫درا‬ ‫و‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ن‬ ‫آ‬ ‫ا‬Sugar CRM‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ان‬ ‫و‬$‫ا‬ ‫ا‬‫ا‬ ‫آ‬ ‫ا‬ ‫ادم‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫ن‬ ‫ف‬ ‫آ‬ ‫ا‬ ‫ادم‬ ‫ا‬ ‫و‬ ‫ل‬ ‫ا‬ Sugar ‫م‬ ‫ر‬ ‫ا‬ ‫و‬ ‫ا‬Vtiger CRM)http://www.vtiger.com(‫ات‬ ‫ا‬ ‫ا‬ ‫ا‬‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫آ‬ ‫و‬‫زن‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ات‬‫م‬‫ال‬TIGERV •Sales Force Automation •Customer Support & Service •Marketing Automation •Lead Management •Trouble Tickets •Campaign Management •Account & Contact Management •Knowledge Base •Mass Mailing •Opportunity Management •Customer Self Service •E-mail Templates •Sales Quotes •Online Knowledge Base •Mail Merge Templates •Inventory Management •Activity Management •Productivity Add-ons •Products Catalog •To Dos •Meetings & Calls •Email Client •Price Books •Recurring Events •Outlook Plug-in •Vendor Management •Shared Calendar •Office Plug-in •Purchase Orders •Activity History •Thunderbird Extension •Sales Orders •E-mail Notifications •Customer Portal •Invoices •Notes •RSS Feeds •Reports & Dashboards •Product Customization •Security Management •Key Metrics •Custom Fields ( different data objects( •User Management •Customizable Reports •Pick Lists •Profiles •Pre-built Reports •Custom List Views •Roles •Pre-built Dashboards •Drag & Drop Modules •Groups •Report Folders
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ت‬ ‫ا‬‫وع‬ ‫ا‬ -‫رب‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫دم‬ ‫ز‬)( -‫ا‬ ‫ا‬ ‫ة‬ ‫ت‬ ‫ا‬ ‫دم‬ ‫ز‬)( -‫م‬ ‫ا‬)‫ه‬( -http://sourceforge.net/projects/vtigercrm/files/vtiger% CRM% . . /vtigercrm . . .exe -‫در‬ klistImplementation Chec-Vtiger CRM Installation Manual for Windows User Manual-Vtiger CRM User Documentation How To's-Vtiger CRM Developers How To's ‫دار‬ ‫ا‬‫ات‬‫ا‬‫وع‬ ‫ا‬ ‫ادارة‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫زن‬ ‫ا‬ ‫ادارة‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ورة‬ ‫ا‬‫ا‬‫م‬ ‫ل‬ ‫دورة‬ ‫ا‬ ‫ادارة‬ ‫ورة‬ ‫ا‬ ‫اء‬)Marketing(‫ر‬)Campaign(‫د‬IP camera‫ت‬ ‫ا‬ ‫ز‬ ‫م‬ ‫ر‬ ‫ا‬.‫آ‬ ‫ا‬ ‫ا‬ ‫رة‬ ‫ا‬ ‫او‬ ‫ا‬ ‫او‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ا‬ ‫دود‬ ‫ا‬)Leads( ‫ال‬ ‫ا‬)Leads(‫ت‬ ‫ا‬ ‫م‬ ‫ت‬ ‫ا‬ ‫دارة‬‫ال‬ ‫ز‬)Leads(‫ال‬ ‫وب‬ ‫ا‬ ‫م‬ ‫و‬ ‫ا‬ )Lead(‫ه‬ ‫ل‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫اء‬ ‫ا‬ ‫ان‬ ‫ا‬IP camera‫و‬ ‫زن‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫ا‬ ‫ذ‬ ‫ت‬ ‫ا‬)Inventory & Buyers(‫ن‬ ‫ا‬ ‫ا‬ ‫ن‬ ‫اذا‬ ‫ا‬‫ادارة‬ ‫ن‬ ‫ا‬ ‫ل‬ ‫و‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ا‬)Support(‫ا‬ ‫آ‬‫ا‬‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫ذ‬ ‫ب‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬‫م‬ ‫ا‬ :‫ا‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ه‬ ‫آ‬ ‫د‬ ‫ا‬ ‫ا‬ ‫م‬ ‫ا‬‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫وا‬ ‫م‬ ‫وا‬ :‫دارة‬ ‫ا‬ ‫س‬ ‫اداة‬ ‫و‬ ‫ا‬ ‫اداء‬ ‫ا‬ ‫زة‬ ‫اداة‬ ‫ه‬ ‫ا‬ ‫دارة‬ ‫ا‬:‫ا‬ ‫س‬ ‫زة‬ ‫اداة‬ ‫ه‬‫ا‬‫دارات‬ ‫ا‬ ‫اداء‬ ‫س‬ ‫ا‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫م‬ ‫ا‬‫ردود‬ ‫و‬ ‫ا‬ ‫ث‬ ‫وا‬ ‫ا‬ ‫ت‬ ‫و‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ال‬ ‫م‬Vtiger CRM‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ت‬ ‫س‬ ‫اداة‬ ‫اداء‬ ‫ا‬ ‫ادارة‬ ‫ف‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ا‬ ‫دورة‬‫ال‬CRM‫آ‬ ‫ا‬ ‫دارة‬ ‫اء‬‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ادارة‬ ‫م‬ ‫ا‬ ‫ا‬ ‫دورة‬)Campaign(‫ا‬Leads‫ن‬ ‫ا‬ ‫ادار‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ال‬ ‫د‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫داء‬ ‫س‬ ‫ن‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ن‬ ‫ا‬)Leads(‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫ا‬‫ه‬ ‫م‬ ‫ى‬ ‫ا‬‫م‬ ‫ا‬ ‫ل‬ ‫ر‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ة‬ ‫اآ‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ا‬ ‫ان‬ ‫ا‬ ‫د‬ ‫ت‬ ‫ا‬ ‫ج‬ ‫ى‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫ا‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ت‬ ‫ا‬ ‫ال‬ ‫ه‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫م‬ ‫ا‬)Leads(‫و‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ار‬ ‫ان‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫دا‬ ‫ا‬ ‫ا‬‫ء‬ ‫ا‬ ‫ء‬ ‫م‬ ‫ا‬ ‫ا‬‫ا‬Sales Force Automation ‫ل‬ ‫ا‬ ‫اء‬Leads‫ال‬ ‫ل‬ ‫ا‬Potentials‫ا‬ ‫ان‬ ‫اى‬ ‫ا‬ ‫ض‬ ‫ا‬Quotes‫ا‬ ‫ر‬ ‫ذا‬Sales Order ‫ا‬ ‫ن‬ ‫آ‬ ‫اذا‬Purchase Order‫ا‬ ‫م‬ ‫ا‬ ‫رة‬Invoices‫ا‬ ‫ج‬ ‫ا‬ ‫او‬ ‫ا‬ ‫ا‬ ‫ان‬ ‫و‬ ‫د‬ ‫ا‬Help Desk‫ا‬ ‫ر‬ ‫م‬ ‫ا‬Tickets Problem ‫ت‬ ‫ا‬ ‫وب‬ ‫وب‬ ‫ا‬‫ا‬Leads‫و‬Accounts‫و‬Contacts‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫م‬ ‫ا‬ ‫او‬ ‫ل‬ ‫ا‬ ‫ت‬ ‫او‬ ‫و‬ ‫ء‬ ‫ا‬ ‫ا‬ -‫ف‬ ‫م‬ ‫ا‬ ‫ان‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫اآ‬ ‫ء‬ ‫ا‬ ‫ا‬ ‫وب‬ ‫ا‬ ‫ى‬ ‫م‬ ‫ا‬ ‫ف‬ ‫ا‬‫وا‬ ‫ت‬ -‫ط‬ ‫ى‬ ‫و‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ت‬ ‫ا‬ ‫ال‬ ‫د‬ ‫ادا‬ ‫س‬ ‫ل‬ ‫وب‬ ‫ا‬Leads‫و‬Accounts -‫ا‬ ‫ت‬ ‫ا‬ ‫آ‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ص‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ى‬ ‫دة‬ ‫ا‬ ‫ا‬‫وب‬ ‫ا‬ ‫ى‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫دارة‬ ‫ا‬‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬Invoices‫اوا‬ ‫و‬‫اء‬ ‫ا‬ ‫و‬ ‫ا‬Sales and Purchase Order‫ت‬ ‫ا‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫وذ‬ ‫ة‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ادارة‬‫ا‬‫ا‬ Trouble Tickets ‫م‬Trouble Tickets‫ء‬ ‫ار‬ ‫آ‬ ‫ه‬ ‫اى‬ ‫ن‬ ‫ذ‬ ‫و‬ ‫ء‬ ‫ا‬‫ف‬ ‫آ‬ ‫ا‬ ‫م‬ ‫و‬ ‫ر‬.‫ا‬ ‫اد‬ ‫ؤ‬ ‫ا‬ ‫ف‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫آ‬ ‫ه‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ا‬‫ر‬ ‫ن‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫و‬ ‫دة‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ق‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫دة‬ ‫ر‬. Frequently Asked Questions ‫اذا‬‫ا‬ ‫ا‬‫ال‬Ticket‫ا‬FAQ‫اى‬ ‫ل‬‫ث‬ ‫ا‬ ‫آ‬ ‫ا‬‫ه‬ ‫ة‬ ‫ن‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫دة‬ ‫وذ‬ ‫ا‬ ‫دل‬ Service Contract ‫د‬ ‫ا‬ ‫و‬ ‫ا‬ ‫د‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫دا‬ ‫اداة‬ ‫ه‬ ‫ا‬ ‫ة‬ ‫ا‬‫ا‬ ‫ة‬ ‫ا‬ ‫د‬ ‫و‬‫د‬ ‫ا‬ ‫آ‬ ‫ا‬‫ا‬ ‫ة‬ ‫ل‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ل‬ ‫ا‬‫و‬ ‫ا‬ ‫اآ‬ ‫ن‬ ‫ف‬ ‫ء‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ت‬ ‫ا‬ ‫وادارة‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫م‬ ‫ف‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫اد‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬‫ب‬Projects‫ا‬ ‫ت‬ ‫ا‬ ‫ص‬ ‫ا‬Operations‫ا‬ ‫و‬ ‫و‬Deadlines‫دارات‬ ‫ا‬ ‫و‬ ‫دارة‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ج‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫و‬ ‫ق‬ ‫م‬ ‫ان‬‫م‬‫ا‬ ‫ى‬ ‫ا‬ ‫و‬‫و‬ ‫ى‬ ‫ء‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫و‬ ‫و‬ ‫ارد‬ ‫ادارة‬ ‫و‬ ‫دارة‬ ‫ا‬ ‫و‬ ‫م‬ ‫ء‬ ‫ث‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬Trouble Tickets‫آ‬ ‫ا‬ ‫س‬ ‫و‬ ‫وذ‬ ‫ا‬ ‫ء‬ ‫ر‬ ‫ا‬ ‫دى‬ ‫ا‬ ‫و‬‫ظ‬ ‫وا‬ ‫ء‬.
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫زن‬ ‫ا‬‫ت‬ ‫وا‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ان‬ ‫و‬ ‫ا‬ ‫ت‬ ‫وا‬ ‫ن‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ه‬ ‫ر‬ ‫ى‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ام‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ن‬ ‫آ‬ ‫اذا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ء‬ ‫ا‬‫ل‬ ‫دارات‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ن‬ ‫م‬ ‫ا‬ Products‫ام‬ ‫ا‬ ‫ن‬ ‫آ‬ ‫اذا‬ ‫و‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ر‬‫م‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ل‬ ‫ا‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫م‬ ‫رة‬ ‫ا‬ ‫ادارة‬ ‫ادارة‬‫ا‬ ‫و‬ ‫زن‬ ‫ا‬‫ت‬‫ا‬ ‫ا‬‫ا‬ ‫ا‬ ‫ادارة‬
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫رة‬‫م‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ا‬ ‫ول‬ ‫ء‬ ‫ا‬ ‫رة‬)Accounts(
Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ول‬ ‫ا‬‫ا‬‫وع‬ ‫ا‬‫ا‬‫وع‬ ‫دارة‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دة‬ ‫ز‬‫دارات‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دت‬ ‫ز‬ ‫و‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫او‬ ‫آ‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ك‬ ‫رة‬ ‫ا‬ ‫ص‬ ‫ا‬ ‫وذ‬ ‫آ‬ ‫ا‬ ‫ت‬ ‫ت‬ ‫ا‬ ‫دة‬ ‫ز‬ ‫م‬ ‫وذ‬ ‫ء‬ ‫ا‬Trouble tektites ‫وذ‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫رة‬ ‫دة‬ ‫ز‬FAQ‫اد‬ ‫ا‬ ‫ات‬ ‫رآ‬ ‫ن‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ء‬ ‫دارة‬ ‫ا‬ ‫داء‬ ‫ا‬)‫ا‬-‫ت‬-(...‫ال‬ ‫وذ‬Projects ‫زن‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫دارت‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫دة‬ ‫ز‬‫ا‬)‫ع‬ ‫ا‬( ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫ء‬ ‫اح‬ ‫ا‬ ‫م‬/‫ﻋﺑداﻟرازق‬ ‫ﺑﮫﺎء‬ bahaa.abdelrazek@rainbowgroups.net

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Click_and_workl

  • 1. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 Click and Work Rainbow Vtiger CRM project
  • 2. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ا‬ ‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫اد‬ ‫ا‬ ‫وع‬ CRM ‫اف‬ ‫ه‬ ‫ا‬‫وع‬ ‫ا‬ •‫ار‬ ‫دة‬ ‫وذ‬ ‫وذ‬ ‫ء‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ء‬ ‫ا‬‫آ‬ ‫ا‬ ‫ح‬ •‫ى‬ ‫ن‬ ‫ان‬‫ا‬ ‫و‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ر‬ ‫ت‬‫ا‬ ‫ت‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫ن‬ ‫وذ‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫وا‬ ‫ا‬ ‫ق‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ادا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬‫ا‬ ‫ه‬‫وع‬ ‫ا‬ -‫ا‬ ‫اداء‬ ‫او‬ ‫ا‬ ‫آ‬ ‫او‬ ‫ء‬ ‫ا‬ ‫اد‬ ‫اء‬ ‫دا‬ ‫س‬ ‫م‬ ‫ا‬ -‫وادارة‬ ‫ت‬ ‫ادارة‬ ‫اد‬ ‫ا‬ ‫د‬ ‫ا‬‫ا‬ ‫آ‬ ‫ا‬ ‫ت‬)‫ا‬ ‫ا‬ ‫وا‬ ‫و‬ ‫ء‬ ‫ا‬ ‫و‬ ‫ا‬–‫ا‬ ‫ا‬ ‫ت‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬-‫ب‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬IP Video Camera–‫ز‬ ‫ت‬D-Link–‫ا‬ ‫آ‬ ‫و‬ ‫ر‬‫ا‬ ‫و‬ ‫ا‬ ‫ط‬‫ة‬ ‫ا‬ ‫دار‬ ‫ا‬-‫ر‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫و‬ ‫ء‬ ‫ا‬ ‫اف‬ ‫وا‬-‫ت‬ ‫ز‬Dynamic–‫ا‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ا‬ ‫د‬-............‫ا‬( -‫ز‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫دارات‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ت‬ ‫ا‬ ‫دارة‬ ‫ت‬ ‫و‬ ‫ا‬ ‫و‬ ‫ل‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫ت‬ ‫ا‬ ‫دود‬ ‫و‬ ‫ا‬ ‫ادارة‬ ‫اداء‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫ا‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫ج‬ ‫ا‬ -‫م‬ ‫ا‬ ‫ج‬ ‫ا‬‫ر‬ ‫ا‬ ‫دراة‬)‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬‫و‬ ‫ا‬–‫ا‬ ‫ا‬ ‫ت‬–‫ا‬ ‫ا‬ ‫ت‬-...‫ا‬( ‫ر‬ ‫ا‬‫م‬‫ال‬CRM ‫آ‬ ‫ه‬ ‫م‬ ‫ا‬ ‫ت‬ ‫ا‬ -‫ر‬ ‫ا‬ ‫ح‬)‫و‬ ‫ا‬ ‫آ‬ ‫وذ‬‫ا‬‫ا‬ ‫ا‬ ‫و‬ ‫ق‬ ‫ا‬( -)‫ا‬ ‫ان‬‫و‬ ‫ا‬ ‫ر‬ ‫دى‬ ‫ا‬ ‫ا‬ ‫اه‬ ‫ا‬ ‫وف‬ ‫ا‬( -‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬CRM‫ر‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬CRM‫آ‬ ‫ه‬ .SugarCRM. .SplendidCRM. .CentricCRM. .Hipergate.
  • 3. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 .Compiere. .Vtiger CRM. .CentraView. .XRMS CRM .Cream CRM .Tustena CRM. ‫ر‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ل‬http://www.insidecrm.com/features/top-open-source-solutions- ‫ال‬ ‫ه‬ ‫ر‬ ‫ت‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ة‬ ‫م‬ ‫آ‬ ‫و‬Vtiger-CRM‫و‬Sugar CRM ‫ال‬ ‫م‬ ‫ان‬ ‫و‬ ‫ة‬ ‫م‬ ‫آ‬ ‫درا‬ ‫و‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ن‬ ‫آ‬ ‫ا‬Sugar CRM‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ان‬ ‫و‬$‫ا‬ ‫ا‬‫ا‬ ‫آ‬ ‫ا‬ ‫ادم‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫ن‬ ‫ف‬ ‫آ‬ ‫ا‬ ‫ادم‬ ‫ا‬ ‫و‬ ‫ل‬ ‫ا‬ Sugar ‫م‬ ‫ر‬ ‫ا‬ ‫و‬ ‫ا‬Vtiger CRM)http://www.vtiger.com(‫ات‬ ‫ا‬ ‫ا‬ ‫ا‬‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫آ‬ ‫و‬‫زن‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ات‬‫م‬‫ال‬TIGERV •Sales Force Automation •Customer Support & Service •Marketing Automation •Lead Management •Trouble Tickets •Campaign Management •Account & Contact Management •Knowledge Base •Mass Mailing •Opportunity Management •Customer Self Service •E-mail Templates •Sales Quotes •Online Knowledge Base •Mail Merge Templates •Inventory Management •Activity Management •Productivity Add-ons •Products Catalog •To Dos •Meetings & Calls •Email Client •Price Books •Recurring Events •Outlook Plug-in •Vendor Management •Shared Calendar •Office Plug-in •Purchase Orders •Activity History •Thunderbird Extension •Sales Orders •E-mail Notifications •Customer Portal •Invoices •Notes •RSS Feeds •Reports & Dashboards •Product Customization •Security Management •Key Metrics •Custom Fields ( different data objects( •User Management •Customizable Reports •Pick Lists •Profiles •Pre-built Reports •Custom List Views •Roles •Pre-built Dashboards •Drag & Drop Modules •Groups •Report Folders
  • 4. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ت‬ ‫ا‬‫وع‬ ‫ا‬ -‫رب‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫دم‬ ‫ز‬)( -‫ا‬ ‫ا‬ ‫ة‬ ‫ت‬ ‫ا‬ ‫دم‬ ‫ز‬)( -‫م‬ ‫ا‬)‫ه‬( -http://sourceforge.net/projects/vtigercrm/files/vtiger% CRM% . . /vtigercrm . . .exe -‫در‬ klistImplementation Chec-Vtiger CRM Installation Manual for Windows User Manual-Vtiger CRM User Documentation How To's-Vtiger CRM Developers How To's ‫دار‬ ‫ا‬‫ات‬‫ا‬‫وع‬ ‫ا‬ ‫ادارة‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫زن‬ ‫ا‬ ‫ادارة‬
  • 5. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ورة‬ ‫ا‬‫ا‬‫م‬ ‫ل‬ ‫دورة‬ ‫ا‬ ‫ادارة‬ ‫ورة‬ ‫ا‬ ‫اء‬)Marketing(‫ر‬)Campaign(‫د‬IP camera‫ت‬ ‫ا‬ ‫ز‬ ‫م‬ ‫ر‬ ‫ا‬.‫آ‬ ‫ا‬ ‫ا‬ ‫رة‬ ‫ا‬ ‫او‬ ‫ا‬ ‫او‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ا‬ ‫دود‬ ‫ا‬)Leads( ‫ال‬ ‫ا‬)Leads(‫ت‬ ‫ا‬ ‫م‬ ‫ت‬ ‫ا‬ ‫دارة‬‫ال‬ ‫ز‬)Leads(‫ال‬ ‫وب‬ ‫ا‬ ‫م‬ ‫و‬ ‫ا‬ )Lead(‫ه‬ ‫ل‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫اء‬ ‫ا‬ ‫ان‬ ‫ا‬IP camera‫و‬ ‫زن‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫ا‬ ‫ذ‬ ‫ت‬ ‫ا‬)Inventory & Buyers(‫ن‬ ‫ا‬ ‫ا‬ ‫ن‬ ‫اذا‬ ‫ا‬‫ادارة‬ ‫ن‬ ‫ا‬ ‫ل‬ ‫و‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ا‬)Support(‫ا‬ ‫آ‬‫ا‬‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫ذ‬ ‫ب‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬‫م‬ ‫ا‬ :‫ا‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ه‬ ‫آ‬ ‫د‬ ‫ا‬ ‫ا‬ ‫م‬ ‫ا‬‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫وا‬ ‫م‬ ‫وا‬ :‫دارة‬ ‫ا‬ ‫س‬ ‫اداة‬ ‫و‬ ‫ا‬ ‫اداء‬ ‫ا‬ ‫زة‬ ‫اداة‬ ‫ه‬ ‫ا‬ ‫دارة‬ ‫ا‬:‫ا‬ ‫س‬ ‫زة‬ ‫اداة‬ ‫ه‬‫ا‬‫دارات‬ ‫ا‬ ‫اداء‬ ‫س‬ ‫ا‬
  • 6. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫م‬ ‫ا‬‫ردود‬ ‫و‬ ‫ا‬ ‫ث‬ ‫وا‬ ‫ا‬ ‫ت‬ ‫و‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ال‬ ‫م‬Vtiger CRM‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ت‬ ‫س‬ ‫اداة‬ ‫اداء‬ ‫ا‬ ‫ادارة‬ ‫ف‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ا‬ ‫دورة‬‫ال‬CRM‫آ‬ ‫ا‬ ‫دارة‬ ‫اء‬‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬ ‫ادارة‬ ‫م‬ ‫ا‬ ‫ا‬ ‫دورة‬)Campaign(‫ا‬Leads‫ن‬ ‫ا‬ ‫ادار‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ال‬ ‫د‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫داء‬ ‫س‬ ‫ن‬ ‫ا‬ ‫م‬ ‫ا‬ ‫ن‬ ‫ا‬)Leads(‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫ا‬‫ه‬ ‫م‬ ‫ى‬ ‫ا‬‫م‬ ‫ا‬ ‫ل‬ ‫ر‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ة‬ ‫اآ‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ا‬ ‫ان‬ ‫ا‬ ‫د‬ ‫ت‬ ‫ا‬ ‫ج‬ ‫ى‬ ‫ا‬ ‫ا‬ ‫ر‬ ‫ا‬
  • 7. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ت‬ ‫ا‬ ‫ال‬ ‫ه‬ ‫ت‬ ‫ا‬ ‫دارة‬ ‫ا‬ ‫م‬ ‫ا‬)Leads(‫و‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫ار‬ ‫ان‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫دا‬ ‫ا‬ ‫ا‬‫ء‬ ‫ا‬ ‫ء‬ ‫م‬ ‫ا‬ ‫ا‬‫ا‬Sales Force Automation ‫ل‬ ‫ا‬ ‫اء‬Leads‫ال‬ ‫ل‬ ‫ا‬Potentials‫ا‬ ‫ان‬ ‫اى‬ ‫ا‬ ‫ض‬ ‫ا‬Quotes‫ا‬ ‫ر‬ ‫ذا‬Sales Order ‫ا‬ ‫ن‬ ‫آ‬ ‫اذا‬Purchase Order‫ا‬ ‫م‬ ‫ا‬ ‫رة‬Invoices‫ا‬ ‫ج‬ ‫ا‬ ‫او‬ ‫ا‬ ‫ا‬ ‫ان‬ ‫و‬ ‫د‬ ‫ا‬Help Desk‫ا‬ ‫ر‬ ‫م‬ ‫ا‬Tickets Problem ‫ت‬ ‫ا‬ ‫وب‬ ‫وب‬ ‫ا‬‫ا‬Leads‫و‬Accounts‫و‬Contacts‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫م‬ ‫ا‬ ‫او‬ ‫ل‬ ‫ا‬ ‫ت‬ ‫او‬ ‫و‬ ‫ء‬ ‫ا‬ ‫ا‬ -‫ف‬ ‫م‬ ‫ا‬ ‫ان‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫اآ‬ ‫ء‬ ‫ا‬ ‫ا‬ ‫وب‬ ‫ا‬ ‫ى‬ ‫م‬ ‫ا‬ ‫ف‬ ‫ا‬‫وا‬ ‫ت‬ -‫ط‬ ‫ى‬ ‫و‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ت‬ ‫ا‬ ‫ال‬ ‫د‬ ‫ادا‬ ‫س‬ ‫ل‬ ‫وب‬ ‫ا‬Leads‫و‬Accounts -‫ا‬ ‫ت‬ ‫ا‬ ‫آ‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ص‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ى‬ ‫دة‬ ‫ا‬ ‫ا‬‫وب‬ ‫ا‬ ‫ى‬
  • 8. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫دارة‬ ‫ا‬‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دارة‬ ‫ا‬Invoices‫اوا‬ ‫و‬‫اء‬ ‫ا‬ ‫و‬ ‫ا‬Sales and Purchase Order‫ت‬ ‫ا‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫وذ‬ ‫ة‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ء‬ ‫ا‬ ‫ادارة‬‫ا‬‫ا‬ Trouble Tickets ‫م‬Trouble Tickets‫ء‬ ‫ار‬ ‫آ‬ ‫ه‬ ‫اى‬ ‫ن‬ ‫ذ‬ ‫و‬ ‫ء‬ ‫ا‬‫ف‬ ‫آ‬ ‫ا‬ ‫م‬ ‫و‬ ‫ر‬.‫ا‬ ‫اد‬ ‫ؤ‬ ‫ا‬ ‫ف‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫آ‬ ‫ه‬ ‫و‬ ‫ا‬ ‫آ‬ ‫ا‬‫ر‬ ‫ن‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫و‬ ‫دة‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ق‬ ‫ا‬ ‫ى‬ ‫ا‬ ‫دة‬ ‫ر‬. Frequently Asked Questions ‫اذا‬‫ا‬ ‫ا‬‫ال‬Ticket‫ا‬FAQ‫اى‬ ‫ل‬‫ث‬ ‫ا‬ ‫آ‬ ‫ا‬‫ه‬ ‫ة‬ ‫ن‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ة‬ ‫ا‬ ‫دة‬ ‫وذ‬ ‫ا‬ ‫دل‬ Service Contract ‫د‬ ‫ا‬ ‫و‬ ‫ا‬ ‫د‬ ‫دارة‬ ‫م‬ ‫ا‬ ‫دا‬ ‫اداة‬ ‫ه‬ ‫ا‬ ‫ة‬ ‫ا‬‫ا‬ ‫ة‬ ‫ا‬ ‫د‬ ‫و‬‫د‬ ‫ا‬ ‫آ‬ ‫ا‬‫ا‬ ‫ة‬ ‫ل‬
  • 9. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫ل‬ ‫ا‬‫و‬ ‫ا‬ ‫اآ‬ ‫ن‬ ‫ف‬ ‫ء‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ت‬ ‫ا‬ ‫وادارة‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬ ‫م‬ ‫ف‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫و‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫اد‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫ا‬‫ب‬Projects‫ا‬ ‫ت‬ ‫ا‬ ‫ص‬ ‫ا‬Operations‫ا‬ ‫و‬ ‫و‬Deadlines‫دارات‬ ‫ا‬ ‫و‬ ‫دارة‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ا‬ ‫ج‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫و‬ ‫ق‬ ‫م‬ ‫ان‬‫م‬‫ا‬ ‫ى‬ ‫ا‬ ‫و‬‫و‬ ‫ى‬ ‫ء‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ة‬ ‫و‬ ‫و‬ ‫ارد‬ ‫ادارة‬ ‫و‬ ‫دارة‬ ‫ا‬ ‫و‬ ‫م‬ ‫ء‬ ‫ث‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ل‬ ‫ا‬ ‫ادارة‬Trouble Tickets‫آ‬ ‫ا‬ ‫س‬ ‫و‬ ‫وذ‬ ‫ا‬ ‫ء‬ ‫ر‬ ‫ا‬ ‫دى‬ ‫ا‬ ‫و‬‫ظ‬ ‫وا‬ ‫ء‬.
  • 10. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ادارة‬‫زن‬ ‫ا‬‫ت‬ ‫وا‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ان‬ ‫و‬ ‫ا‬ ‫ت‬ ‫وا‬ ‫ن‬ ‫ا‬ ‫دارة‬ ‫م‬ ‫ه‬ ‫ر‬ ‫ى‬ ‫ت‬ ‫ا‬ ‫اآ‬ ‫ام‬ ‫ا‬ ‫ا‬ ‫ه‬ ‫ن‬ ‫آ‬ ‫اذا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ء‬ ‫ا‬‫ل‬ ‫دارات‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫ن‬ ‫م‬ ‫ا‬ Products‫ام‬ ‫ا‬ ‫ن‬ ‫آ‬ ‫اذا‬ ‫و‬
  • 11. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ر‬‫م‬ ‫م‬ ‫ا‬ ‫ا‬ ‫ل‬ ‫ا‬
  • 12. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫م‬ ‫رة‬ ‫ا‬ ‫ادارة‬ ‫ادارة‬‫ا‬ ‫و‬ ‫زن‬ ‫ا‬‫ت‬‫ا‬ ‫ا‬‫ا‬ ‫ا‬ ‫ادارة‬
  • 13. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫رة‬‫م‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ا‬ ‫ول‬ ‫ء‬ ‫ا‬ ‫رة‬)Accounts(
  • 14. Click and Work ___________________________________________________________ Rainbow Groups www.rainbowgroups.net Business Development Ext: 606 ‫ول‬ ‫ا‬‫ا‬‫وع‬ ‫ا‬‫ا‬‫وع‬ ‫دارة‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫و‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دة‬ ‫ز‬‫دارات‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫دت‬ ‫ز‬ ‫و‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫او‬ ‫آ‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫وب‬ ‫ك‬ ‫رة‬ ‫ا‬ ‫ص‬ ‫ا‬ ‫وذ‬ ‫آ‬ ‫ا‬ ‫ت‬ ‫ت‬ ‫ا‬ ‫دة‬ ‫ز‬ ‫م‬ ‫وذ‬ ‫ء‬ ‫ا‬Trouble tektites ‫وذ‬ ‫ا‬ ‫ا‬ ‫اد‬ ‫ا‬ ‫رة‬ ‫دة‬ ‫ز‬FAQ‫اد‬ ‫ا‬ ‫ات‬ ‫رآ‬ ‫ن‬ ‫ا‬ ‫آ‬ ‫ا‬ ‫ر‬ ‫ا‬ ‫ء‬ ‫دارة‬ ‫ا‬ ‫داء‬ ‫ا‬)‫ا‬-‫ت‬-(...‫ال‬ ‫وذ‬Projects ‫زن‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫ادارة‬ ‫و‬ ‫ا‬ ‫دارت‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫ت‬ ‫ا‬ ‫و‬ ‫ت‬ ‫ا‬ ‫دة‬ ‫ز‬‫ا‬)‫ع‬ ‫ا‬( ‫ل‬ ‫ا‬ ‫ادارة‬ ‫ا‬ ‫ء‬ ‫اح‬ ‫ا‬ ‫م‬/‫ﻋﺑداﻟرازق‬ ‫ﺑﮫﺎء‬ bahaa.abdelrazek@rainbowgroups.net