Cliks gethin white hslg 2013
- 1. CLIKS
- 2. What Shelli Said Clinical Librarian role in UK/US has made a difference by: • Informing development of safe national practice guidelines • Development of Corporate Governance Standards • Informing Clinical Research
- 3. Our Knowledge Base • UK Clinical Library Group • Clinical Library Study Day • Hill Report • Evidence Based Day Waterford • Existing Irish initiatives
- 4. Internal Change Drivers • Need to get a higher percentage of Clinicians using some form of library services (17% Athens Survey 2010) • Organisational focus on centralisation of services • Users looking to use library services in different ways (Web 2.0)
- 5. Pilot Mode • HSE/RCSI collaboration at Connolly Hospital. • Clinical Query Service directed at Cardiology, COPD & Rheumatology teams. • Clinical Queries collected at Ward Rounds, Journal Clubs, Team Meetings.
- 6. Pilot Positives • Picked up a large number of clinical queries that probably wouldn’t have filtered through to the library. • Created a more embedded relationship between library & hospital staff • Library being proactive rather than reactive
- 8. Pilot Negatives • Cold Storage Factor- Some obscure queries that had floated around departments with little chance of being answered • Short Hand Factor- Difficulties manually recording complex Clinical Queries • Structural Factors- Forums at which Clinical Queries were captured often cancelled. Staff difficult to contact for query follow-up.
- 9. A period of reflection… • Talked to pilot project team to try work out more effective method for delivering clinical query services • Interviewed 16 Clinical Librarians to inform this process
- 10. Survey Findings • Most Clinical Librarians questioned were free to promote and develop their role – independently of the traditional library service • Ward rounds were problematic – A number of the Clinical Librarians used them as a chance to market their services • Many of the CLS concentrated on corporate policy development in association with Clinical Library Work
- 11. Implications for our CL Service • Our Clinical Library Service – had to take over from our Library Service. Clinical Library Service couldn’t be a stand alone project. It had to be integral to the work that we were doing. Resources, Strategic work plans targeted toward this end. • LENUS work would also complement this work.
- 12. Our Friends in the North……
- 13. CLIKS – Value Set • Relationship building- embedding relationships within strategic groups • Skills & Training for CLIKS group • Emphasis on highlighting professional services for library users • Championing new technologies
- 14. Have we been successful? • KPIs – Clinical Query Service delivering 88% satisfaction rate • Our tailored Current Awareness Bulletins generated nearly 600 requested articles from Clinical Programmes last year. • Significant engagement within our target strategic groups
- 15. Future Plans • More partnership work – bring in specialists to contribute to projects • Integration with LENUS – Making the strategic link with researchers • Work with more strategic groups in the organisation- whilst watching the workflow and avoiding overheating
- 16. Now prepare to be struck by…