Cloud and Managed Services Booklet
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Weidenhammer is a full-service IT consulting firm that has been providing technology solutions for over 35 years. They offer a variety of cloud computing and IT services including remote monitoring and management, help desk support, infrastructure as a service, application hosting, co-location services, web hosting, software as a service, email/collaboration tools, archiving, encryption, security, and hosted VoIP. Their services are designed to enhance business performance by leveraging technology solutions to improve workflow, reduce costs, and securely manage information assets.
Cloud and Managed Services Booklet
- 1. HAMMERCARE & CLOUD IT SERVICES
- 2. Weidenhammer is a full-service IT consulting firm that has been providing technology solutions for improved business performance since 1978. In today’s increasingly competitive marketplace, Weidenhammer offers technology services and solutions that focus on enhancing business performance by effectively leveraging and extending corporate knowledge and resources, improving workflow and business processing, reducing information technology costs, and redefining how organizations securely access and manage their information assets. For more than 35 years, Weidenhammer has been recognized as a trusted advisor, committed to ensuring the long-term success of our clients’business goals and technology strategies. Including its headquarters in Reading, PA, Weidenhammer maintains eight offices in Pennsylvania, Michigan, Colorado, and Arizona, and has 200 professionals on staff. For additional information, visit our website at www.hammer.net, or call 866.497.2227 About Weidenhammer
- 3. Introduction Network Operations Center (NOC) Services Remote Monitoring & Management Technology Help Desk Infrastructure as a Service (IaaS) Managed Application Hosting Co-Location Services Web Hosting Software as a Service (SaaS) Messaging & Collaboration E-mail Archiving E-mail Encryption & Web Defense E-mail Defense Hosted VoIP 1 2 2 3 4 4 5 6 7 7 8 9 11 13 Table of Contents
- 4. All organizations have distinct needs they must consider when planning and operating. When the time arrives to weigh the pros and cons of developing or advancing your business, budgetary constraints and concerns typically take precedence. Weidenhammer’s experience in managing technology for a wide variety of organizations has translated into the development of industry-leading best practices that will put your budgetary concerns at ease without sacrificing the critical performance you demand. The recent progression of cloud computing services and corresponding benefits are well documented: improved operational efficiency, enhanced perfor- mance and controlled or reduced operating costs to name a few. Weidenhammer, in business for 35 years, continues to be at the forefront of this information technology development. Recognizing the value and need for cloud services going forward, Weidenhammer has a division with- in our organization specific to this area. Branded as HammerCare, this group studies, develops and distributes an array of Cloud computing services designed to improve performance, resource utilization and cost efficiency. We’re transforming business in a highly competitive global business environment. “ “ 1
- 5. Key benefits of these services include: • Significant decrease in downtime • Improved network and hardware performance • Lower costs and increased efficiency via smart resource allocation • Protection against security breaches • Increased employee productivity by automating routine administrative functions Remote Monitoring and Management Our Remote Network Management and Support services ensure the optimal performance and administration of your network infrastructure. Through a combination of network and device monitoring, scheduled administration, problem determination and remediation, and onsite support,Weidenhammer can offer value- added services that supplement your IT resources and provide proactive management of the network. Network Operations Center (NOC) Services We manage your network, so you can manage your business. 2
- 6. Key Benefits: • Control or reduce operating costs • Focus internal IT resources on core business requirements • Outsource help desk services, quicker and more cost-effective than building internal staff • Eliminate the strain on your resources, staff and infrastructure • Available outside of your normal work hours Technology Help Desk Weidenhammer’s Technology Help Desk solution offers an affordable, scalable, highly-skilled technical call center, available 24 hours a day, 7 days a week. This solution is completely customizable to meet your IT support needs on either a full or part-time basis. We Never Rest! 3
- 7. Managed Application Hosting Weidenhammer’s Managed Application Hosting improves portability, manageability, compatibility, and recovery of applications. Weidenhammer provides hosting through our network of data center locations, all of which are SSAE16 Type II accredited. There is also a state-of-the-art Network Operating Center (NOC) located in our corporate offices in Wyomissing, PA. Weidenhammer special- izes in providing mission critical application hosting for a wide range of support requirements including high availability, management of Web, application, and database servers. Infrastructure as a Service (IaaS) Relax... We got this! Benefits: • Improve time to market by leveraging our data centers and managed services to quickly roll out and support mission- critical applications • Reduce upfront costs by allowing you to buy infrastructure and management on demand as a service, rather than investing in assets and hiring new personnel • Mitigate risk in an environment of rapidly changing technology and security issues through constant monitoring and improvement 4
- 8. Co-Location Services Weidenhammer’s co-location services provide your business with the features of a large IT department, without the costs. Weidenhammer’s services allow you to delegate the day-to-day management and administration of your host- ing or application servers to our skilled profes- sionals. You can also leverage our SSAE16 Type II certified data centers to provide optimal power, monitoring, security, availability, bandwidth and connectivity. Weidenhammer resources provide continual administration, backup and recovery, monitoring and reporting, and optimal perfor- mance of your mission-critical applications. Technology in your business, without the Headaches. Benefits: • Improved availability and efficiency • Better operational performance • Scalability to meet your needs • Detailed reporting • Better visibility and accountability 5
- 9. Web Hosting Weidenhammer’s Web hosting services complement our application development services. Web applications are deployed on shared Web servers and database servers to reduce costs to our clients while leveraging common tools and technologies required by many sites on a single server. Web hosting packages are available to include the following: • DNS Hosting • Dedicated IP Address • FTP Access • E-mail Hosting • Spam Filtering • Statistics Reporting • 24-hour support We keep you running smoothly on the Information Super Highway. 6
- 10. Messaging & Collaboration Weidenhammer uses Microsoft Exchange, the most popular and effective e-mail and collaboration platform available for business use. This communication tool will aid your organization’s communication practices in the following areas: • Improve communication with peers • Improve communication with customers • Increase employee productivity Features: • No software to buy • No hardware to buy • Rapid deployment • Easy administration Software as a Service (SaaS) 7
- 11. E-mail Archiving A recent study has indicated that 79% of all businesses now accept e-mails as written confirmation of approvals or orders. In addition, 83% of a business’s critical data can be found in its e-mail. As a result, Weidenhammer provides a cost-effective, reliable service that archives your e-mail in a secure setting, while still providing easy access. This isn’t your high school library’s card catalog! Features: • Reduce legal exposure with message archiving • Back-up data in real-time • Provide advanced search options and fast, accurate information retrieval • Search within attachments • Perform message restore in seconds • Enhance business continuity Benefits: • Self-service for end users • Regulatory compliance • E-Discovery steamlined • Reduced IT workload 8
- 12. Weidenhammer’s e-mail encryption and Web Defense capabilities are an essential component for any business. Stop for a second and contemplate the business impact of your information falling into the wrong hands. A successful e-mail encryption solution prevents competitors from intercepting information they can use for their own benefit. Regardless of the information you are trying to protect, you are assured that your information is safe. On the Web side, Weidenhammer offers a solution to secure Web threats with our Software-as-a-Service protection. Weidenhammer’s protection offers effective perimeter protection and economical control over unauthorized, unproductive workplace Internet access and bottom line cost-savings. E-mail Encryption & Web Defense 9
- 13. Features: • Prevent malware from infecting PCs fromWeb activity • Provide anti-phishing measures to promote a safer work environment • Increase network capacity by limiting access to bandwidth-intensive use with extensive URL filtering capabilities • Limit corporate liability due to employeeaccesstoinappropriatecontent Benefits: • Lower IT costs associated with removing malware from infected PCs • Increase network capacity by limiting on-the-job surfing and blocking unauthorized downloads • Limit corporate liability due to employee access to inappropriate content • Protect employees from fraud and the company from data theft and regulatory compliance violations The best defense is a good offense! 10
- 14. We’ll lock it up and hand you the key. E-mail Defense Weidenhammer provides an e-mail defense solution that utilizes sophisticated intelligent programming to produce highly accurate threat protection that detects, filters and controls spam. Features: • Spam, viruses, worms, and phishing threats are blocked outside the network • No integration or migration required • Activation with a simple MX record redirection Benefits: • Increase productivity • Effectively block 99.7% of all spam • Fewer threats mean less desktop cleanup and maintenance 11
- 15. Features: • Visualize the entire mobile computing environment • Manage users, devices, documents and applications across the enterprise • Secure corporate data and enforce compliance Benefits: • Greater visibility over mobile devices • Manage the latest technology without the need for costly change management exercises • Integrated reporting and analytics, users gain a significant level of actionable insights into their entire mobility landscape • Easily define and implement compliance enforcement rules for smartphones and tablets to deal with specific events and changes • Gain access to business documents on mobile devices while still ensuring complete visibility and control Access your data anywhere and anytime. 12
- 16. Weidenhammer is a Cisco Premier Partner. We pro- vide consulting and technical expertise in the design, implementation and support of Cisco’s Unified Com- munications solutions. Weidenhammer engineers are experts in the following areas: • Voice • Security • Wireless • Network management Our extensive experience supporting mission-critical datanetworks,combinedwithourknowledgeofCisco IP Communications, makes Weidenhammer uniquely qualified to assist in leveraging all the benefits of IP Communications, while still ensuring the network is properly designed to provide optimal performance and reliability. Hosted VoIP Communicate and Collaborate Drop us a line anytime. • Collaboration • Video • Presence 13
- 17. Reading, PA (Corporate) | Lehigh Valley, PA | Lancaster, PA | Philadelphia, PA | Kalamazoo, MI | Denver, CO | Mesa, AZ