This document provides an overview of cloud computing and quality of service (QoS). It defines cloud computing as a new IT paradigm that allows users to access scalable computing resources like files, data, software, and services via the internet from any web browser. Some key characteristics of cloud computing include agility, reliability, multi-tenancy, service orientation, and virtualization. The document also discusses cloud computing models, frameworks, architectures, commercial clouds, and public/private/hybrid cloud models. It emphasizes that QoS is important in cloud computing since all resources are delivered as services and outlines aspects of QoS like response time, throughput, availability and reliability. Service level agreements (SLAs) are discussed as contracts between