Cloud-Based Speech for Partnerpedia
- 1. Cloud-Based Speech AttendantOverview for Partnerpedia11/29/20101
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- 3. Traditional Needs for an Automated AttendantNeed a consistent 7*24 professional greeting for customersEliminate lengthy hold times for callers waiting for live receptionist11/29/20103
- 4. Benefits of Speech Enabled Auto AttendantHandsfree, eyes free for safetyDial by name on keypad not always available (device dependent)Reduce time to connect to person or dept. quickerReduces zero out calls 11/29/20104
- 5. Issues with Premise based SEAACost of Speech Recognition resources (not cost effective for premise based SMB)Recognition rates can decline with employee churnKnowledge and complexity required to setup a traditional SEAAEffort needed for Adds/Moves/Changes of Directory11/29/20105
- 6. New Environment - Cloud-Based SEAAHosted VoIP ProliferatingInternet Bandwidth ReliableSIP standard ubiquitous / IMSMarket Acceptance of Cloud-Based solutions'App World' embraced as way to add a serviceSpeech on Device makes speech apps. more acceptable11/29/20106SpeechServersInternetSIP
- 7. New Approach11/29/20107“Ann Wright”SpeechServersInternetIP PhoneSystemSIPEnterprise A
- 8. Mobiso CloudMOBISOCEnterprise HQEnterpriseOfficeEnterpriseOfficeSIPABInternetPSTNIP WANIP Phone SystemDCaller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C)Mobiso greets caller and accepts nameMobiso transfers (REFER) caller to destination (D)Call path results in direct audio connection between A and D Mobiso Speech Assistant
- 9. New Technology / New Biz ModelTechnicalTenant Partitioned Platform / Service Provider Admin / End Customer Admin / Distributed Architecture SIP Based integration to any IP-PBX / SIP Trunk or SIP End PointAuto provisioning to VoIP Service ProvidersCentralized speech reco resources for cost effectivenessScale to small and large and traffic engineering benefitsSophisticated centralized and automated utterance characterization and distributed multi language linguistics tuning available to even smallest customerLogical Choice, Disambiguation11/29/20109
- 10. Business ModelSell Direct to SMB (You!)Sell on App Store with Revenue Share and auto provisioning (BroadSoft)Resell thru IP-PBX Vendor (Mitel)White Label to Hosted VOIP (Telesphere)License to IP-PBX Vendors (Cisco)11/29/201010
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- 14. Benefits to Hosted VoIP ProvidersAdd SEAA as value added service - over DTMF dial by name directoryRecurring value to client and recurring revenueTies into other hosted VOIP services - follow me, conferencing11/29/201014
- 15. Benefits to SMBHigh quality SEAA previously only available to Large Enterprise now available to all SMBNo premise equipment required, or dedicated trunkinLow entry cost, scales to reduce cost per user. SaaS based pricing scales to low and highMulti-languages availableEase-of setup - ask Hosted VoIP provider to add onEase of Admin - automated MACs, easy Holiday, Weekend, Operator settings.Custom Professional Greeting (big company sound) 11/29/201015
- 16. Selling Speech Assistant IConsistent professional greeting to customersReach Employees & Depts. easily & quicklyEliminate lengthy hold times in queueAvoid DTMF ‘dial by name’ frustration and ‘0 Out’ costAvoid tying up Receptionist11/29/201016
- 17. Selling Speech Assistant IIRuns 24 X 7 X 365Handles internal staff calls (often >50%)Cost savings immediateSpecial Holiday and Weekend GreetingsWorld Class technology deployed at Fortune 100sSLA & Performance Reports11/29/201017
- 18. New Approach11/29/201018“Ann Wright”SpeechServersInternetIP PhoneSystemSIPEnterprise A
- 19. Mobiso CloudMOBISOCEnterprise HQEnterpriseOfficeEnterpriseOfficeSIPABInternetPSTNIP WANIP Phone SystemDCaller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C)Mobiso greets caller and accepts nameMobiso transfers (REFER) caller to destination (D)Call path results in direct audio connection between A and D Mobiso Speech Assistant
- 20. Deployment ProcessYou setup one-time integration to LyrixYou sell Mobiso Speech Assistant Directly to CustomersYou price per market valueYour Cost: $20/month per 25 employees with major volume discounts as you sell more.11/29/201020
- 21. Cloud-Based Integration to LyrixOne TimeProvisioning InterfaceAutomated with access to Admin. CredentialsSee Getting Started Doc.SIP InterfaceSupport of testingSee Getting Started Doc.Mobiso SLAChannel Partner AgreementOngoingEach new customer signupSign up at Mobiso partner portalSupport Email, 24*7 HelpDeskNames TuningLinguistics, Auto-CorrectionBillingMonthly invoicing Coming FeaturesConferencing, Contact Sync.11/29/201021
- 22. Give Your Customers What They WantOngoing ValueOur partners are adding Mobiso Speech Assistant to their portfolio at the request of their customers. Win more opportunities and make more money with Mobiso Speech Assistant.Integration with BroadSoft makes it seamless for customers.11/29/201022
- 23. Partner PromotionQ4 2010Free Provisioning SetupFree SIP Setup and TestFree Test Tenant for Partner site.Go to Mobiso.com11/29/201023
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