CloudBlu
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This document provides an overview of Hosted Solutions capabilities including: - It has over 1,000 employees including 600+ engineers certified in Cisco technologies. - It has 18 worldwide offices and data centers in the US and Europe. - It provides hosted contact center, voice, and collaboration solutions to Fortune 100 clients for over 20 years.
CloudBlu
- 2. One of America’s fastest growing companies • 1,000+ people strong • 600+ engineers who are Cisco Certified • 18 worldwide offices and operations centers • HCS pods in U.S. and Europe • ATP UCCE and CVP certified • HCS Voice and Contact Center certified (Video in Q4-14)
- 3. Trusted Advisors • 20 years of services are provided to Fortune 100 clients including IBM, CISCO, T-Mobile, Motorola, Google, Bank of America, Oracle • Strength through diversification: • Technical expertise • Service excellence • Optimizing operational outcomes International • Global operations centers provide 24/7 support and managed services • Delivering centralized project management services and distributed implementation services • 18 locations worldwide Cisco Experts • CloudBlu™ Platform built on Cisco Hosted Collaboration Solution (HCS) foundation • Cameo Express Suite of tightly integrated applications for UCCX/UCCE • Xpress Contact • XpressWare
- 4. • Advanced Collaboration Architecture • Advanced Unified Computing Technology Specializations • Cisco Premier Certified Partner • ATP – Contact Center • UCCE • CVP • Master Hosted Cloud Solution Provider • Unified Communications • Contact Center Certifications • Engineering expertise in the design, implementation and support of collaboration and contact centers • Expertise in development and CIT integration • Partnerships with best-in- class contact center solution providers Experience
- 5. CloudBlu data center locations: Columbus, Dallas, and Belgium Cameo Global worldwide office locations
- 6. CloudBlu™, Hybrid, or Premise? • Consult on the full scope of solutions available • Tailor delivery model architecture to meet your needs • Leverage legacy infrastructures • Work to match your financial expectations We know there’s no one-size-fits-all collaboration solution for every company.
- 7. ENTERPRISE SOCIAL SOFTWARE IP COMMUNI- CATIONS CUSTOMER COLLABORATION MOBILE APPLICATIONS MESSAGING CAGR 2013 12%+ 27%+ 18%+ 23%+ CONFERENCINGTELEPRESENCE • Converts CAPEX to OPEX • Quickly scales from 25 seats to 1,000s • Enables immediate access to new technologies • Enables faster Time to Value
- 8. A Cisco Powered collaboration infrastructure, built and managed by Cameo Global to deliver world class hosted solutions. • ACD • IVR • Email/web chat • ASR/TTS • Analytics • WFM • Call recording • Outbound dialing • CTI • Seamless integration with Voice services • 1080p HD • MCU capabilities • Voicemail • Outlook email integration Voice Contact Center Unified Messaging Video Conferencing • Call control • Single number reach (SNR) • Softphone • Extension mobility • Up to 10 devices per user • Jabber • Webex • Auto- Attendant • SpeechView Unified Applications
- 9. • Recording • Quality management • Workforce management • Business data analytics • End user reporting • Management portal • Speech analytics CloudBlu™ seamlessly delivers in one package or à la carte; industry leading applications commonly used in advanced contact center solutions:
- 10. • Tier 3 Data Centers • Processing Redundancy • Power Redundancy • HVAC Redundancy • Secured • Certified • Active-Active Fail-Over Strategy • Redundancy on Multiple Levels: • Data Center • Component • Network • Service Level Compliance • Cisco Certified Architecture
- 11. A consolidated, centralized platform to measure and manage safe and secure delegated self-service • Provide a smarter way to manage and enhance customer contact interactions • Build reports and dashboards from a VIM DataMart™ • Self-managing MACD resource tool • Audited IVR script tool • Re-skilling direct from reports • End users are more agile and autonomous
- 12. Free your IT resources to focus on strategic business priorities Shift your financial model from Capital Expenditures (CAPEX) to Operational Expenditures (OPEX) Quickly scale to add or remove users and applications with ease Maintain integrity and privacy to protect your business with a dedicated customer instance Management portal reduces management complexity, retain visibility and control Flexibility Efficiency Agility Security Simplicity
- 13. 19951987 2005 Today Features, options, and complexity Organization’s ability to consume new features Consumption Gap
- 14. Hard Benefits Soft Benefits Definable savings associated with a cloud-based contact center solution • Cost of capital • Data center costs • Licensing • Human resources • Lifecycle refreshes • Maintenance and upgrade cost avoidance • Certification maintenance Reflects the agility that a managed cloud-based solution provides • Introducing new technology • Access to technology and contact center experts • Consistent operating costs • Opportunity costs • Responsiveness to the business requirements • Expert managed services • Reduced time to value • Seasonal licensing
- 15. Problem Historically, outsourcing has meant saving money but also losing control of customer care metrics, processes, and business goals. • Cameo strategic outsourcing partner and CloudBlu™ customer • Full time, seasonal, and overflow customer care • Tight integration with end user’s real time dashboard, analytics, WFM, reporting, and call routing • Historical weakness now a strength! Solution
- 16. 16 Clients include: Contact Center Services Managed Services • Voice, chat, email, social media, white mail • Inbound, outbound, blended programs • Customer service, technical support, inbound/outbound sales, customer retention, win back programs • Performance management with speech analytics • Managed analytics, managed quality, managed WFM Integrates as an extension of a your contact center operations.
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