Cloudway c4 c capabilities

CLOUDWAY-SAP Hybris Capabilities

@ Cloudway 2016. All Rights Reserved
About Us
Cloudway is a recognized leader in Strategic Sourcing, CRM Consulting,
HRM Solutions, ERP Consulting/Implementation Services, Cloud
Integration Services and Work Force Management Capabilities which help
clients to transform their business processes and develop strategies to
gain sustainable and continuously improving results, in collaboration with
suppliers and internal stakeholders. With one of the largest, most
accomplished and passionate team all over India, CLOUDWAY helps the
enterprise in sourcing, analyzing and compliancing rapidly to achieve
more efficient, increased effective operations, with greater reach, higher
performance and powerful impact.
• Compliance Management
• Strategic Sourcing
• Talent Acquition Techniques
• Market Intelligence
• Supply Chain Collaboration
• KRONOS Work Force Management
• Analyzing Risk & Opportunities
• Effective Financial Services.
• Business Process Redesign
• Spend Visibility
• Enduring Client Relationship
• Product & Category Management
• Sustained Cost Reduction
• Cloud Platform & Cloud Integration

Why Cloudway
Mission & Vision
› Focused on Cloud based Business Transformation Processes
for maximizing the bottom line
› Expertise in Procurement Sourcing, Process Auditing, Supply Chain
Optimization , Business Integration & Deployment› Customer can leverage the benefits of Cloud based Processes & Technology
to enhance competitiveness.
› Consulting Services and Solutions to meet the client’s need
› Global and Flexible delivery models to assure fixed-price with fixed-time
solutions.
Cloudway mission since its inception in 2010, is to be viewed as a true consulting partner to our customers. Our mission is to
act as an extension to the corporate IT groups, to aid in the successful IT transformation & technology initiatives.
Cloudway’s vision is to continuously improve in our skills, in our specialized areas of expertise, & embrace our clients to
accelerate the IT transformation & successful implementations of projects we engage. It is this trusted advisor role that will
allow us to act as a true partner throughout these initiatives.
Executive Summary
› CLOUDWAY Consulting stands as an enduring expert in large-scale private
sector cost reduction services enabling our clients for strategic procurement
› Innovative Solutions Alliancing & strategic Collaboration with leading
technology partners.
› Expertise in providing Cloud Platform solutions and Cloud Integration.
› Provides tools to create High-Performance Workforce.

Cloud delivers the agility and innovation
your business needs
Faster deployment Lower TCO & faster
Time to Value
More frequent
innovation updates
Agile deployment,
configuration and
integration
• Full deployment
in weeks
• Mobile grade user
experience = less
training
• Multiple innovation
releases per year
• Customer feedback
a cornerstone of
updates
• Rapid process
configuration
• No lengthy upgrade
cycles
• Packaged integration
• Lower initial solution
and deployment fees
• No maintenance or
upgrade costs
• Prepackaged
integrations
www.Cloudwayconsulting.com

CUSTOMERS HAVE TAKEN
CONTROL OF THEBUYING
PROCESS.
BETTER INFORMED
DIGITALLY CONNECTED
WILLING TO CHANGE

MINUTE
OF EVERYDAY
of YouTubeuploads
48 hrs
217
newmobileweb users
347
Wordpress blogposts
571
newwebsites
2,083
Foursquare check-ins
Flickrphotos
3,125
3,600
Instagramphotos
204,167,667
Emailmessages
2,000,000
Googlequeries
684,478
Facebook shares
Consumers spend
$272,070
100,000
Twittertweets
47,000
Apple appdownload
34,722
Facebook likes
61,141
hours of musicuploaded

IT CREATES A NEW KIND OF
THINKING AROUNDSALES
57%
ofthe buyingprocess iscompleted
before a first interaction withsales.

2.4BILLION
brand-relatedconversions
happen onlineeveryday.
THIS CHANGES THE RULES
FOR MARKETERS

AND RAISES THE STAKES FOR
CUSTOMER
SERVICE
86%
ofcustomers are willingto
pay more for a better
customer experience

SAP CLOUD
FOR CUSTOMER
ENGAGEMENT:
PRODUCT
PORTFOLIO

SAP CLOUD FOR CUSTOMER ENGAGEMENT:
PRODUCT PORFOLIO OVERVIEW & ARCHITECTURE
WEB MOBILE EMAIL CALL
CENTER
MARKET
PLACE
INTERNET
OF THINGS
CONTACT
CENTER
POS MARKETING
CHANNELS
DIGITAL
GOODS
SOCIAL
INDUSTRIES
SALES SERVICE MARKETING COMMERCE SOCIAL
PREDICTIVE ANALYTICS
HANA AS A PLATFORM

SALES
ENABLING THE STRATEGIC
SELLER
• SALESPERFORMANCE MANAGEMENT
Turn sales strategy into action to engage customers like
never before, drive revenue, and exceed goals and
objectives.
• COLLABORATIVE SELLING
Make every sales interaction count by connecting sellers
and customers with the right content, insights, and
experts at every stage of the deal.
• SELLING THROUGH CONTACT
CENTERS
Make real-time offers to increase cross-sell and up-sell,
drive revenue, and improve satisfaction.
• BILLING REVENUE & INNOVATION
MANAGEMENT
Monetize services with flexible pricing and revenue tools

Sales
Guide your customers through their journey, from awareness-to-close.
• Beyond SFA to Travel & Expense
Management and Sales Performance
Management
 Day in the Life of Sales: Leverage
power of HANA and predictive
analytics for sales intelligence
 Online & offline mobile solutions
across all platforms
• Next gen user experience with
responsive UI & Voice
 Capabilities for your industry

Deal Finder
• Predict deals and automatically
populate deal funnel based on
trending topics
• Find deals using external
triggers, like news, company
updates, industry trends, and
use cluster model to prioritize
deals based on company profile
and history
• Match deals to topics of interest
based on individual sales
person profile and focus area

Influencer Map
 Identify top influencers in a deal from
structured and unstructured data
sources
 Rate influencers for proximity to
decision makers with a flexible
scoring algorithm
 Capture team feedback on influence
levels and use in re-scoring
 Weighted scoring algorithm (HANA
Predictive Analysis Library) applied
to various score components
(advocacy, engagement, sentiment)
to determine an influence score

Dynamic Surveys
 Tailor your follow-on
questions to previous
response via
branching
 Enhanced ability to
capture key
customer insight
 Also available for use
in Service Scenarios

Mobile Forecasting
 Improve pipeline accuracy and
timeliness with mobile
convenience
 Enables easy maintenance of
verbal overrides with visibility
into pipeline, target and won
 Enables managers to get a
quick view of their team’s
forecast

SERVICE
DELIVERING SERVICE
EXCELLENCE
• MULTI-CHANNEL
SERVICE EXCELLENCEInstant, 360-degree view of customers across all
channels, and enable real-time collaboration to solve
complex cases.
• STREAMLINED SERVICE
OPERATIONS
Access a real-time view of operation status, key
performance indicators (KPIs), and customer
feedback for immediate adjustment and corrective
action
• SERVICE-DRIVEN TOP-LINE
GROWTH
Leverage customer service interactions to cross-sell
and up-sell; bundle value-added service with products. @ Cloudway 2016. All Rights Reserved

SAP Cloud for Service | SAP Cloud for Social Engagement
In-Context Social Collaboration Across YourEnterprise
Features and Benefits
 Use integrated Feed for instant, efficient collaboration
across your entire enterprise
 Crowdsource and share service best practices relevant
information in context of accounts and service requests
 Plan and prepare for customer
interactions more effectively
 Connect with the extended team including sales staff who
are on the road with support for mobile devices
 Share relevant knowledge to
support resolution efforts

MARKETING
EMPOWERING THE MODERN MARKETER
• DATA-DRIVEN MARKETING
Capitalize on data driven insights and make
intelligent business decisions to maximize the
ROI
• AGILE MARKETING
Market with speed and precision and convert on
market opportunities before they disappear
• ENGAGING
CUSTOMER
EXPERIENCES
Deliver engaging customer experience
seamlessly across multiple interaction channels

CMO Dashboard
 Increase transparency of marketing
plans, spend, campaigns, assets,
and resources
 Improve collaboration across all key
stakeholders to better manage the
brand, assets, and collaterals
 React quickly to early outcomes and
make adjustments in real-time to
drive higher spend ROI

Order management support with hybris ecommerce
 Streamline ecommerce customer
service and support with hybris
and Cloud for Service integration
 Enable customer service
specialists to assist customers
with shopping cart and order
challenges

• SOCIAL INCONTEXT
Be social and collaborate in the context of
business processes whether on external social
media or within your enterprise
• DEEP INSIGHTS
Understand customers and concepts by turning
social media buzz into insight
• SCALABLE ENGAGEMENT
Grow your capacity, not your team with powerful
tools to manage the scale and speed of social
SOCIAL
CONNECT EMPLOYEES AND CUSTOMERS ONLINE

.
SAP Cloud for Social Engagement
Designed to WOW the Customer, Agent and Manager
Mobility
• Manage service
requests on iPad –
anytime, anywhere
Solution Finder
• Integration with existing
knowledgebase
• Context-sensitive
recommendations
• Easily share content with
customers
• E-Mail
• Phone(CTI)
• Web self-serviceportal
• Chat
• Brandedcommunities
• Social Media* (Twitter,
Facebook)
Multi-channel service
Collaboration
• Contextual social collaboration
with integrated feed
Integration
• Native integration with SAP ERP and SAP
CRM
• OpenAPI
Analytics
• Real-time service
performance with pre-built
dashboards
• Embedded reports response times,
handle times, priority and escalation
trends
Productivity
• E-mail response
management
• Routing and escalation rules
*Social Media channels with SAP Cloud for
Social Engagement

SAP CLOUD FOR CUSTOMER
POWERS LEADING BRANDS ACROSS INDUSTRIES
MANUFACTURING CONSUMER
PRODUCTS & LIFE
SCIENCES
RETAIL &
WHOLESALE
HIGH TECH &
TELCO
MEDIA, SPORTS
ENTERTAINMENT,
TRAVEL
SERVICES & PUBLIC SECTOR

Customer Reference

Nespresso

ATA GLANCE
Objective
Take on larger rivals by providing a delightful
social mediaexperience
Solution
SAP Social Media Analytics by NetBase SAP
Cloud for Social Engagement
Benefits
Meet increasing demand for social media
interaction without scaling team. Reduced
churn. More cost-effective customer
acquisition with marketing messages based
on socialbuzz.
“Looking at our results with social engagement, the
ROI is tremendous. We are getting a 94% resolution
rate as compared to our usual 11-12%. We are seeing
tremendous ROI servicing our customers on social
using these tools. ”
Krissy Espindola
Director, Knowledge Management & Social
Customer Support

Corporate Office
Cloudway Consulting Pvt Ltd | Noida, India.
D-83 | Sector -6 | Land-Line : 120-4226511
Info@cloudwayconsulting.com
Cloudway Consulting Pvt Ltd | Mumbai, Maharashtra.
Level 17, DLH Park, Ramlal Compound SV Road, Near
Goregaon Flyover, Goregaon West.
Info@cloudwayconsulting.com
Branch Office

Cloudway c4 c capabilities

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