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Transforming Research Support Services
            A Study of Research Practices in History



         Roger Schonfeld, Director of Research, Ithaka S+R
            Jennifer Rutner, Senior Analyst, Ithaka S+R
                     CNI Spring Meeting 2012
                           April 3, 2012
Mission




   ITHAKA is a not-for-profit organization that helps the academic
   community use digital technologies to preserve the scholarly
   record and to advance research and teaching in sustainable ways.

   We pursue this mission by providing innovative services that aid in
   the adoption of these technologies and that create lasting impact.
Our Services



           Ithaka S+R is a research and consulting service that focuses on the
               transformation of scholarship and teaching in an online
               environment, with the goal of identifying the critical issues facing
               our community and acting as a catalyst for change.



           Portico is a digital preservation service for e-journals, e-books, and
              other scholarly e-content.




           JSTOR is a research platform that enables discovery, access, and
              preservation of scholarly content.
Motivation
Motivation




             The way we work has changed.
Motivation




 The way our services are used has changed.
Motivation




             What’s the best way forward?
History Project Funding and Advisory Board


  NEH Digital Humanities Start-up Grant

  Advisory Board
  Francis X. Blouin, Director, Bentley Historical Library Prof. School of Information
      and Dept. of History University of Michigan
  Daniel Cohen, Associate Professor in the Department of History and Art History at
      George Mason University, and the Director of the Roy Rosenzweig Center for
      History and New Media
  James Grossman, American Historical Association, Executive Director
  Miriam Posner, UCLA, Digital Humanities Program Coordinator
  Stefan Tanaka, University of California at San Diego, Professor in the Department
      of Communication and Director of the Center for the Humanities
Discussion



  • What does your organization want to know about
    humanities faculty?

  • What challenges is your organization facing in working with
    faculty in the humanities?

  • What is informing your organization’s understanding of
    humanities faculty on your campus?
Methodology
Methodology


                                      Research
                                     management

                      Research                    Scholarly
                      methods                      comm.




         Computing                                             Collaboration




                                   Supporting
                                   Scholarship

            Data
         management                                              Funding




                      Scholarly
                                                  Publishing
                      literature

                                      Primary
                                     resources
Methodology: Phase I


  Interviews with research          Interview topics
  support professionals                » Current services provided
     » Twenty-three phone              » Planning future services
       interviews                      » Understanding the changing
     » One Digital Humanities NYC        needs of scholars
       meeting                         » Challenges
Preliminary Findings
Phase I: Interviews with Research Support Professionals
Preliminary Findings:
Research Support Professionals


 “You once could have the illusion that you could
   do most of what you needed to do. That’s not
   the case anymore. It’s an endless electronic
   world.”

   Environmental Changes in History Research
      • Digitization of primary and secondary sources
      • Access to increased computing capacity
Preliminary Findings:
Research Support Professionals

“We started building tools because they were tools we needed.
We are our consumer.”


   Research Support                  Digital Scholarship Support
   • Staffing: Librarians,           • Staffing: Scholars, librarians,
     archivists, IT                     IT
   • Services-oriented               • Services, tools, methods,
                                        projects
   • Relatively stable service
     model                           • Evolving service model
   • Interactions initiated by the   • Interactions are initiated by
     scholar                            either the scholar or the RSP
   • Discrete interactions           • Long(er)-term partnerships
   • Campus-orientation              • Community-orientation
Preliminary Findings:
Research Support Professionals


 “[We are] willing to contemplate a variety of
   futures for the library.”


    Support Challenges
       • Expertise and skill building
       • Funding and sustainability
       • Outreach to faculty
Preliminary Findings:
Research Support Professionals


 “They’re used to doing certain kinds of work. This
   is different, and it’s organized in a different
   way.”


   Perceived Challenges for History Scholars
      •   Established research habits and practices
      •   “Information overload”
      •   Independent scholarship model
      •   Collaboration and project management
Preliminary Findings:
Research Support Professionals


 “Our graduate students are still socialized in the
   mold of the individual scholar.”


   Perceptions on Graduate Students
      • Research practices and habits are not yet formed
      • Open to new methods and training
      • Concerned about building their careers
Quick: what’s missing?
                        (5 minutes)




1.   Environmental changes
2.   Research support models
3.   Support challenges
4.   Perceived challenges for historians
5.   Graduate students
Next steps


  Interviews with historians          Interview topics
      In person, in-situ, and phone      » Current research projects
      interviews with forty              » The research life cycle:
      historians and PhD students            Discovery
         •Active researchers                 Library use
         •Varied institution types           Archival research
         •Career progression                 Research notes
                                               management
         •Sub-disciplines
                                             Collaboration
         •Technology use
                                             Technology use
                                             Publication

                                         » Digital scholarship
                                         » Challenges throughout
Next steps
Next steps
Next steps
Next steps
Discussion
Discussion



  • What does your organization want to know about
    humanities faculty?

  • What challenges is your organization facing in working with
    faculty in the humanities?

  • What is informing your organization’s understanding of
    humanities faculty on your campus?
Thank you
www.researchsupportservices.net
Photo credits



     »   http://www.flickr.com/photos/ubclibrary/4093134165/sizes/m/in/photostream/d
     »   http://www.flickr.com/photos/bloem/5122399298/sizes/m/in/photostream/
     »   http://www.flickr.com/photos/ppl_ri_images/4019949756/sizes/m/in/photostream/
     »   http://www.flickr.com/photos/ubclibrary/2702161578/sizes/m/in/photostream/

     »   Evidence photographs Copyright ITHAKA

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Cni rss4 s_034022012_final

  • 1. Transforming Research Support Services A Study of Research Practices in History Roger Schonfeld, Director of Research, Ithaka S+R Jennifer Rutner, Senior Analyst, Ithaka S+R CNI Spring Meeting 2012 April 3, 2012
  • 2. Mission ITHAKA is a not-for-profit organization that helps the academic community use digital technologies to preserve the scholarly record and to advance research and teaching in sustainable ways. We pursue this mission by providing innovative services that aid in the adoption of these technologies and that create lasting impact.
  • 3. Our Services Ithaka S+R is a research and consulting service that focuses on the transformation of scholarship and teaching in an online environment, with the goal of identifying the critical issues facing our community and acting as a catalyst for change. Portico is a digital preservation service for e-journals, e-books, and other scholarly e-content. JSTOR is a research platform that enables discovery, access, and preservation of scholarly content.
  • 5. Motivation The way we work has changed.
  • 6. Motivation The way our services are used has changed.
  • 7. Motivation What’s the best way forward?
  • 8. History Project Funding and Advisory Board NEH Digital Humanities Start-up Grant Advisory Board Francis X. Blouin, Director, Bentley Historical Library Prof. School of Information and Dept. of History University of Michigan Daniel Cohen, Associate Professor in the Department of History and Art History at George Mason University, and the Director of the Roy Rosenzweig Center for History and New Media James Grossman, American Historical Association, Executive Director Miriam Posner, UCLA, Digital Humanities Program Coordinator Stefan Tanaka, University of California at San Diego, Professor in the Department of Communication and Director of the Center for the Humanities
  • 9. Discussion • What does your organization want to know about humanities faculty? • What challenges is your organization facing in working with faculty in the humanities? • What is informing your organization’s understanding of humanities faculty on your campus?
  • 11. Methodology Research management Research Scholarly methods comm. Computing Collaboration Supporting Scholarship Data management Funding Scholarly Publishing literature Primary resources
  • 12. Methodology: Phase I Interviews with research Interview topics support professionals » Current services provided » Twenty-three phone » Planning future services interviews » Understanding the changing » One Digital Humanities NYC needs of scholars meeting » Challenges
  • 13. Preliminary Findings Phase I: Interviews with Research Support Professionals
  • 14. Preliminary Findings: Research Support Professionals “You once could have the illusion that you could do most of what you needed to do. That’s not the case anymore. It’s an endless electronic world.” Environmental Changes in History Research • Digitization of primary and secondary sources • Access to increased computing capacity
  • 15. Preliminary Findings: Research Support Professionals “We started building tools because they were tools we needed. We are our consumer.” Research Support Digital Scholarship Support • Staffing: Librarians, • Staffing: Scholars, librarians, archivists, IT IT • Services-oriented • Services, tools, methods, projects • Relatively stable service model • Evolving service model • Interactions initiated by the • Interactions are initiated by scholar either the scholar or the RSP • Discrete interactions • Long(er)-term partnerships • Campus-orientation • Community-orientation
  • 16. Preliminary Findings: Research Support Professionals “[We are] willing to contemplate a variety of futures for the library.” Support Challenges • Expertise and skill building • Funding and sustainability • Outreach to faculty
  • 17. Preliminary Findings: Research Support Professionals “They’re used to doing certain kinds of work. This is different, and it’s organized in a different way.” Perceived Challenges for History Scholars • Established research habits and practices • “Information overload” • Independent scholarship model • Collaboration and project management
  • 18. Preliminary Findings: Research Support Professionals “Our graduate students are still socialized in the mold of the individual scholar.” Perceptions on Graduate Students • Research practices and habits are not yet formed • Open to new methods and training • Concerned about building their careers
  • 19. Quick: what’s missing? (5 minutes) 1. Environmental changes 2. Research support models 3. Support challenges 4. Perceived challenges for historians 5. Graduate students
  • 20. Next steps Interviews with historians Interview topics In person, in-situ, and phone » Current research projects interviews with forty » The research life cycle: historians and PhD students  Discovery •Active researchers  Library use •Varied institution types  Archival research •Career progression  Research notes management •Sub-disciplines  Collaboration •Technology use  Technology use  Publication » Digital scholarship » Challenges throughout
  • 26. Discussion • What does your organization want to know about humanities faculty? • What challenges is your organization facing in working with faculty in the humanities? • What is informing your organization’s understanding of humanities faculty on your campus?
  • 28. Photo credits » http://www.flickr.com/photos/ubclibrary/4093134165/sizes/m/in/photostream/d » http://www.flickr.com/photos/bloem/5122399298/sizes/m/in/photostream/ » http://www.flickr.com/photos/ppl_ri_images/4019949756/sizes/m/in/photostream/ » http://www.flickr.com/photos/ubclibrary/2702161578/sizes/m/in/photostream/ » Evidence photographs Copyright ITHAKA