Codes
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This document contains global codes used to categorize symptoms and defects for customer complaints. It includes codes for issues related to physical damage, water damage, disassembly, customer abuse, power, transmission/reception, display, camera, audio, functions, additional functions, cosmetic issues, testing tools, SIM cards, network definition files, batteries, chargers, adapters, and accessories. Common issues are assigned code numbers beginning with letters corresponding to the issue category.
Codes
- 1. ◎Global Code - Symptom code Subject Customer Complain Code 구분 Physical damage (Case) X2 Common Water damage-Corrosion X3 Common Dissemble by Customer X4 Common Customer Abuse Forget PIN code(Phone locked) X5 Common Illegal battery use X6 Common Customer Abuse others X9 Common No Enciende P2 Common ( Se apaga solo) P3 Common Estatico o Colgado P4 Common Power Short Life Time (High Current : Sleep & Idle) P5 Common No carga Problema de telefono P6 Common No muestra Icono de carga P7 Common Otros problemas de Encendido P9 Common NO Realiza y emite llamadas R2 Common Buscando servicio R3 Common TX / RX Llamado fallo R4 Common Baja Señal R5 Common TX / RX others R9 Common No Display D2 Common Perdida LCD Segmentos D3 Common LCD Burbujas LCD D4 Common No LCD Back light D5 Common Display No Display D6 Common Defecto Camera Linea en Pantalla D7 Common Camera No puede realizar capttura de foto DA Common Camera bloqueada DC Common Display others D9 Common No/Low Ring Volume A2 Common No/Low incoming (SPK/Receiver) voice A3 Common No/Low outgoing voice A4 Common Audio Noise/Humming/Echo/mute A5 Common Ear piece Voice A6 Common Defective Button or Side key A7 Common Audio Others A9 Common No detection of Folder/Slide open F2 Common No Keytone F3 Common Memory Storing Error F4 Common No Vibration F5 Common No/Dim Key Back Light F6 Common No Contact with Receptacle/IO connector F7 Common Function No Alarm/Wake up call FA Common Language Error FC Common RTC(Real Time Clock) setting FD GSM Only IrDA No function FE Common Bad Tension (include sticking) of Botton & Key FF Common Pogo Pin Broken FG Common Function others F9 Common SMS / MMS error S2 Common PC Sync. S3 Common Additional function Internet access.(WAP, JAVA, GPRS, Download) S4 Common Additonal function others S9 Common Crack W2 Common Gap W3 Common Cosmetic
- 2. Cosmetic Discolor W4 Common Cosmetic others W9 Common Minimum Power T1 CDMA Only Maximum T2 CDMA Only Test Tool FER (CDMA) Rx Sensitivity T3 CDMA Only Rrf Output Power T4 CDMA Only CM_Test Others T9 CDMA Only Not Reading SIM M2 GSM Only SIM Lock M3 GSM Only SIM SIM Socket problem( Bad contact/broken ) M4 GSM Only SIM others M9 GSM Only Organization(User setting Error) N2 Common Network Problem N3 Common NDF Wrong SIM Card N4 GSM Only NDF others N9 Common No Power (Battery's Problem) Y2 Common Short Battery Life Time (Battery's Problem) Y3 Common Battery Heat up Y4 Common Swelling Y5 Common Battery others Y9 Common No Power (Charger's Problem) C2 CDMA Only Blinking / No LED C3 CDMA Only Charger No charging (Charger's Problem) C4 CDMA Only Charger others C9 CDMA Only Get Heating A2 CDMA Only Adapter No Power (Adapter's Problem) A3 CDMA Only Adapter others A9 CDMA Only CLC No Charging (LED Dead) E2 Common Accessory (Cigar lighter charger) LED not Changing From Red To Green. E3 Common NO/Low Volume E4 CDMA Only No Charging (LED Dead) E5 CDMA Only PHFK Receptacle unstable E6 CDMA Only Noise/Humming E7 CDMA Only No incoming Voice EA Common Ear-Mic No outgoing Voice EC Common Noise/Humming ED Common Data Cable Not connecting with PC EF Common No Power (Charger's Problem) EG Common Travel Charger Blinking / No LED EH Common Electric shock while Charging EJ Common Accessory others E9 Common
- 3. ◎Global Code - Defect code Subject Defect (Main cause) Code 구분 Physical damage (Case) X2 Common Water damage-Corrosion X3 Common Customer Dissemble by Customer X4 Common Abuse Forget PIN code(Phone locked) X5 Common Illegal battery use X6 Common Customer Abuse others X9 Common No Power On(Phone's Problem) P2 Common Auto Power Off P3 Common Freeze (lock up)(Hang) P4 Common Power Short Life Time (High Current : Sleep & Idle) P5 Common No charging (Phone's Problem) P6 Common No charging Icon ( Normal operation in 10 min) P7 Common Power others P9 Common NO Incoming /outgoing calls R2 Common Searching for SVC R3 Common TX / RX Call Drop R4 Common Low Signal Bar R5 Common TX / RX others R9 Common No Display D2 Common Missing LCD Segment D3 Common LCD Bleeding/Bubble LCD D4 Common No LCD Back light D5 Common Display No Display D6 Common Defective Camera Screen Line D7 Common Camera Cannot take Picture out DA Common Camera lock up DC Common Display others D9 Common No/Low Ring Volume A2 Common No/Low incoming (SPK/Receiver) voice A3 Common No/Low outgoing voice A4 Common Audio Noise/Humming/Echo/mute A5 Common Ear piece Voice A6 Common Defective Button or Side key A7 Common Audio Others A9 Common No detection of Folder/Slide open F2 Common No Keytone F3 Common Memory Storing Error F4 Common No Vibration F5 Common No/Dim Key Back Light F6 Common No Contact with Receptacle/IO connector F7 Common Function No Alarm/Wake up call FA Common Language Error FC Common RTC(Real Time Clock) setting FD GSM Only IrDA No function FE Common Bad Tension (include sticking) of Botton & Key FF Common Pogo Pin Broken FG Common Function others F9 Common SMS / MMS error S2 Common PC Sync. S3 Common Additional function Internet access.(WAP, JAVA, GPRS, Download) S4 Common Additonal function others S9 Common Crack W2 Common Gap W3 Common Cosmetic
- 4. Cosmetic Discolor W4 Common Cosmetic others W9 Common Minimum Power T1 CDMA Only Maximum T2 CDMA Only Test Tool FER (CDMA) Rx Sensitivity T3 CDMA Only Rrf Output Power T4 CDMA Only CM_Test Others T9 CDMA Only Not Reading SIM M2 GSM Only SIM Lock M3 GSM Only SIM SIM Socket problem( Bad contact/broken ) M4 GSM Only SIM others M9 GSM Only Organization(User setting Error) N2 Common Network Problem N3 Common NDF Wrong SIM Card N4 GSM Only NDF others N9 Common No Power (Battery's Problem) Y2 Common Short Battery Life Time (Battery's Problem) Y3 Common Battery Heat up Y4 Common Swelling Y5 Common Battery others Y9 Common No Power (Charger's Problem) C2 CDMA Only Blinking / No LED C3 CDMA Only Charger No charging (Charger's Problem) C4 CDMA Only Charger others C9 CDMA Only Get Heating A2 CDMA Only Adapter No Power (Adapter's Problem) A3 CDMA Only Adapter others A9 CDMA Only CLC No Charging (LED Dead) E2 Common Accessory (Cigar lighter charger) LED not Changing From Red To Green. E3 Common NO/Low Volume E4 CDMA Only No Charging (LED Dead) E5 CDMA Only PHFK Receptacle unstable E6 CDMA Only Noise/Humming E7 CDMA Only No incoming Voice EA Common Ear-Mic No outgoing Voice EC Common Noise/Humming ED Common Data Cable Not connecting with PC EF Common No Power (Charger's Problem) EG Common Travel Charger Blinking / No LED EH Common Electric shock while Charging EJ Common Accessory others E9 Common
- 5. ◎Global Code - Repair code Subject Repair Code 구분 Exchange Swap Phone (Repair too Expensive) GU Common Swap Phone (to many Visit/Repair) GV Common Swap Phone (Parts no Available) GW Common Swap Phone (Impossible to Repair) GX Common Swap Phone (On request of Retailer) GY Common Swap Phone (On request of Manufacturer) GZ Common Swap Board (Main,RF) : Impossible to Repair F2 Common Swap Board (Main,RF) : Scrap F3 Common MSM / DBB&ABB F4 Common KEY PAD PCB F5 Common EEP ROM / Flash Memory F6 Common Power AMP IC F7 Common SAW Filter FA Common VCTCXO FC Common LNA FD Common RFR / RFT FE Common Duplexer FF Common Parts Receptacle FG Common Replacement Connector FH Common FPCB FJ Common Camera FK Common Vibrator FL Common LCD (Main,Sub) FM Common MIC FN Common Speaker / Receiver FP Common Buzzer FQ Common Antenna FR Common Case (Front,Rear,Upper,Lower) FS Common Others F9 Common Accessory Charger A2 Common Adapter A3 Common Battery A4 Common PHFK(Carkit) A5 Common Ear-Mic A6 Common S/W Calibration S2 Common Gain Control S3 Common S/W version upgrade S4 Common S/W download (same version) S5 Common Other Re-Solder (Must input Part Location No.) T2 Common Cleaning T3 Common Explanation to Customer T4 Common Re-Charge T5 Common NDF( No Defect Found) T6 Common Others T9 Common