Collaboration Overview
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Collaboration is key for agile organizations to promote information sharing, encourage experimentation and learning, and function as a network of employees, customers, and partners. For teams to excel, they need a common collaboration platform that provides a seamless experience across devices. Cisco aims to provide this through technologies like Cisco Spark, WebEx, and video conferencing to support pervasive team collaboration. The future of work involves flexible, agile teams that can work from anywhere using tools optimized for different workstyles and the mobile workforce.
Collaboration Overview
- 1. Transforming Teamwork in the Age of the Agile Enterprise Collaboration Reimagined Chris Wiborg @cwiborg Director, Collaboration Portfolio Marketing
- 2. why Collaboration why Now why Cisco
- 3. Disrupt or Be Disrupted Taxi Services Uber / Lyft Retail Stores Amazon.com Music Spotify / Pandora Hotels Airbnb Print Advertising Google / Facebook Vehicles Tesla Motors Point of Sale Square Your Industry Your competitor? The pace of change is accelerating - giving rise to the Agile Organization
- 4. What Does It Mean to Be an Agile Organization? Collaboration Is Foundational Promote the open flow of information Encourage rapid and iterative experimentation and learning Function as a network of employees, customers, and partners motivated by a shared purpose
- 5. Team Performance Is Necessary for Growth The Future of Corporate IT, 2013–2017 Optimizing both team & individual performance Optimizing only individual performance TARGET PERFORMANCE ACTUAL PERFORMANCE RevenueperEmployee Time Performance Over Time Opportunity for IT Introduce new technology to drive team performance.
- 6. Teams working together to reach a common goalCollaboration
- 7. Static Teams Employee Productivity Siloed Information Business as Usual Avoiding Customers Team Effectiveness Embracing Customers Transparency Innovation & Growth Agile Workforce Collaboration Effective Enables
- 8. why Collaboration why Now why Cisco
- 9. Today Interdependent work Flexible, agile teams Team from anywhere Work with employees, partners, and customers Past Individual work Fixed, long-term teams Teams in the office Work mostly with employees The Way We Work Has Changed
- 10. A “one size fits all” approach has failed the modern agile worker Our existing tools and processes work just fine Not for us
- 11. Employees just want to get things done but have created Collaboration silos Discuss Connect RecallShare
- 12. Discuss Connect Share Recall For teams to excel, they need a common platform that is pervasive and provides a seamless, connected experience
- 13. why Collaboration why Now why Cisco
- 14. Every Desk Our mission is to provide a no-compromise collaboration experience to: Every Room Every Pocket
- 15. SX20 SX80SX10 MX200 G2MX300 G2MX700MX800IX5000 Every Room
- 17. Every Pocket
- 18. Unlimited virtual rooms Cisco Spark An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business-class experience
- 19. WORKSTYLES & COLLABORATION TOOLS Shift to Pervasive Team Collaboration Pervasive Team Collaboration Persistent conversations Small team collaboration Time-shifted Iterative Conferencing Audio, video, web Structured meetings Real-time Shared content Unified Communications Phones and IM Premises-based communications Real-time Messaging and calling Cisco Collaboration Cloud 1:1 Teams
- 20. Experience Is More Than a User Interface Software Hardware Infrastructure Network Experience
- 21. CLOUD ON PREMISES HYBRID CLOUD ON PREMISES HYBRID EVERY POCKET EVERY ROOM EVERY DESK Teamwork Technology Cisco Collaboration Collaboration Edge Architecture Unified Communications Conferencing Customer Care Cisco Network
- 22. Scalable up to 80,000 users Available: Multiple levels of server redundancy & survivability Centralized or distributed call processing Integrated services Integrated network management Highly secure Cisco Unified Communications IM / Presence VideoVoice Content Sharing The Heart of Cisco Collaboration CLOUD ON PREMISES HYBRID Unified Communications
- 23. AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage Cisco Customer Care CUSTOMERS Where, when, how I want Seamless experience Personalized Streamlined CLOUD ON PREMISES HYBRID Web Mobile Contact Center Email Voice Brick and Mortar Video Social Media Chat SMS Omnichannel Customer Care
- 24. Brings together audio, video, web conferencing Always-on, personal meeting room Works with third-party endpoints Cisco Conferencing Cisco TelePresenceWebEx CLOUD ON PREMISES HYBRID Conferencing
- 25. Cisco Collaboration Edge 3rd party businesses Teleworkers Mobile workers Consumers TDM or IP PBX Analog devices Branch offices Collaboration Edge Firewall Traversal Session Border Control Gateways Branch Survivability Cloud service users ON-PREMISES OR CLOUD CISCO UC Internet, PSTN, IP PSTN WAN Internet Industry’s most comprehensive any-to-any collaboration solution
- 26. Extend Beyond Traditional Boundaries Enabling Technology: Cisco ONE, CUCM 11.x, Collaboration Edge Collaboration experiences optimized for corporate locations Private Cloud Partner Clouds Applications extended to workers and business partners “outside the firewall” Collaboration applications distributed across multiple clouds through Intercloud and integrated with Fusion Intercloud Inside Corporate Business Partners Work at Home On the Go Private Cloud Cisco Collaboration Cloud Provider Clouds FUSION
- 27. Lower IT Expenses Unified Communications Telecommuting Virtualized Networks Collaboration Infrastructure Cisco Collaboration Evolution Flexible, Scale, Continuous Adaptive Collaboration On-Line Workplace Multi-cloud Fusion Collaboration in Business Process-oriented Collaboration Collaborate Where You Are IoE Richer Collaboration Pervasive Team Collaboration Activity-based Working & Pervasive Video Omnichannel 2005 FUTURE2015 Foundation for Video IP Telephony & Contact Center Corporate Office Converged Networks Voice, Video, Data Innovation with Hybrid Your Business (PaaS) AGILITYPRODUCTIVITYEFFICIENCY Simple, Seamless ExperienceConverge Simplify Enable Accelerate Digitize
- 30. Reimagine Your Customer Care
- 31. OPPORTUNITY OUTCOME Optimize remote and in-branch resources HOW Cisco Remote Expert for Banking 15% sales increase ING Bank Financial Services
- 32. OPPORTUNITY OUTCOME Connect critically ill pediatric patients to their classrooms Open and secureconnections for patients, families, and friends Hamburg UKE Medical Center Healthcare, Government, Education HOW Video Collaboration
- 33. OPPORTUNITY OUTCOME Competitive differentiation Innovative health services with better care Paras & Associates Healthcare Interpreter Service HOW Video Collaboration
- 34. Reimagine Your Workforce Experience
- 35. OPPORTUNITY OUTCOME Attract talent and optimize workspace HOW Workplace Transformation Optimized from 70% traditional cubicle space to 70% flexible work spaces Cisco
- 36. OPPORTUNITY OUTCOME Incorporate new ways of working HOW Workplace Transformation Increased innovation and improved operations with activity-based workspaces Telstra Telecommunications
- 37. OPPORTUNITY OUTCOME Faster time to market HOW Cloud Collaboration Faster problem resolution Improved employee motivation Saipem Oil and Gas
- 38. of Fortune 500 Use Cisco® Collaboration 95% Cisco Endpoints 87 Million Cisco WebEx® Minutes per Month 3 Billion Cisco Collaboration Customers 200,000 Cisco Jabber® Seats 26 Million Leading Execution Cisco Contact Center Agents 3.3 Million
- 39. Leading Innovation Red Dot Design Awards Intelligent Proximity Cloud, Premises, and Hybrid Customer-Driven Agile Development Industry Standards Leadership
- 40. Only Cisco Can Bring It All Together Unified Communications Customer Care Conferencing Open & Interoperable Intercloud: Premises, Cloud & Hybrid Ecosystem: Partners & Cisco Services
- 41. “Cisco will be the most strategic partner to our customers in the digital world.” Chuck Robbins, CEO One Final Thought…