How to Troubleshoot Apps for the Modern Connected Worker
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The document discusses the shift towards hybrid work and the challenges faced by organizations and employees in adapting to this new environment. It emphasizes the need for better connectivity and tools for deskless workers while outlining strategies for troubleshooting collaboration applications using ThousandEyes. The presentation covers key findings from a Cisco survey and provides recommendations for enhancing digital experiences across various work settings.
How to Troubleshoot Apps for the Modern Connected Worker
- 1. How to Troubleshoot Apps for the Modern Connected Worker John Hendershot, Technical Solutions Architect Sergio Licea, Global Go-to-Market
- 2. Featured speakers Sergio Licea Global Go-to-Market Manager John Hendershot Technical Solutions Architect © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 3. 3 Housekeeping © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
- 4. Agenda 4 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. • The State of Today’s Workforce • The Challenge • Demo: Troubleshooting Collab Apps with ThousandEyes • Recommendations • Q&A
- 5. 5 The headlines are in… “Hybrid is Here to Stay”
- 6. A Lasting Shift in Workforce Expectations The traditional workspaces has undergone a seismic shift 82% Of organizations have at least 10% of their workforce on hybrid arrangements 72% Of employees, contrary to popular belief, are positive about going back to the office 80% Of global working population is deskless and increasingly using technology to connect with the back office While traditional, in-office desk-based work is far from obsolete, these statistics underscore the fact that hybrid work is gaining momentum and deskless workers require better connectivity back to their organizations. Source: Cisco 2024 Survey
- 7. 7 Balancing Hybrid Working Patterns Productivity Cost Savings Team communication Employers Employees …but 48% of companies are mandating a partial return to office citing… Optimizing productivity Team communication Leadership pressure Positive impact of Hybrid Working 66% / 56% Top 3 Factors for Return to Office 65% / 61% 56% / 45% 61% 60% 56% Source: Cisco 2024 Survey
- 8. 8 Employees Expectations Returning at the Office Develop a sense of belonging Collaborate with team members and learn Ideate and brainstorm with colleagues …but less than half of employers and employees say their offices are well prepared citing there needs to be a redesign… 1 2 3 Technological advancements Changing employee expectations Better enabling hybrid work 72% of employees positive about return to office mandate: 47% 75% 59% Source: Cisco 2024 Survey
- 9. 9 Organizational Objectives Driving Change Bridge the gap between tech and the deskless worker to improve communication with their management team and their peers Enhance the experience of the deskless worker Your Apps Leverage hybrid as an opportunity to attract and retain top talent proving the flexibility and work-life balance expected by today’s workforce Provide an environment to foster collaboration, spark innovation and build stronger relationships Figure out the hybrid model Build modern, collaborative workspaces Your People Your Infrastructure
- 10. Delivering on Digital Expectations Depends on a Complex Digital Supply Chain
- 11. 11 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Assure digital experiences over any network
- 12. 12 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Audio Front End Video Troubleshooting Collaboration Applications DNS HTTPS RTP UDP Critical Collaboration Network Services Remote SASE Remote Office Home/Remote VPN HQ Office WAN Internet Transport Remote Internet Critical Transport Services Services Audio Return Audio Video Enterprise Endpoint Cloud ThousandEyes Vantage Points Insights
- 13. Demo 13 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 14. ThousandEyes Platform VISIBILITY INTELLIGENCE WORKFLOWS 1000s Global Vantage Points Unique multi-layer Telemetry Global Actionable Insight Cloud Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight
- 15. Recommendations Employee’s remote experience Proactively monitor your users’ experience with the apps they connect to and get visibility from their home networks, VPN services, potential local issues with ISPs or device performance. The path to the app Collab services (i.e., calling, video, etc.) take different network paths. Set dynamic testing to emulate users connecting to their apps and find issues when traversing the internet and all the services in between. Assure connectivity of your ecosystem App marketplaces for collab apps expand user ability to collaborate but introduce dependencies and failure points. Ensure service delivery of the app and it’s external services by doing multi-step API testing. 1 2 3 Collect data, correlate across layers and take an action
- 16. 16 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A Learn more Free trial Demo • Sign up for a free trial: www.thousandeyes.com/signup/ • Request a demo: www.thousandeyes.com/request-demo • Subscribe www.thousandeyes.com/blog/ • Tune in to the Internet Report Podcast www.youtube.com/@theinternetreport_official • Get a real-time view of the health of the Internet www.thousandeyes.com/outages/
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Editor's Notes
- #7: Notes:
- #9: Notes: Some of the reasons employees see are ineffective are: - Insufficient video and audio endpoints across meeting rooms - Low quality audio-visual experience - Lack of consistency of remote vs. in-office participants
- #12: This is where ThousandEyes comes in… Our mission is to help companies, see, understand and improve connected experiences everywhere How do we do this?
- #15: So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing. We correlate all of these metrics and from that enable collective insight.