Troubleshooting Webex and Microsoft Teams with ThousandEyes
Download as PPTX, PDF0 likes832 views
This document provides an overview of a ThousandEyes presentation on troubleshooting WebEx and Microsoft Teams. It discusses how work has changed with increased cloud, collaboration and remote work. This creates challenges for supporting user experience across best effort networks outside of an organization's control. ThousandEyes helps address this by providing end-to-end visibility through agents globally and on endpoints to understand application and network performance together. The presentation includes a demo of ThousandEyes insights for WebEx and a Q&A section.
Troubleshooting Webex and Microsoft Teams with ThousandEyes
- 1. Troubleshooting WebEx & Microsoft Teams with ThousandEyes
- 2. 2 Featured speakers IanWaters Senior Director, EMEA Marketing Tim Hale Senior Solutions Engineer
- 3. 3 Before we begin... • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. 3 @ThousandEyes Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.
- 4. 4 Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. Agenda • About ThousandEyes • Troubleshooting Challenges • WebEx & Teams Considerations • Demo • Q&A 4 @ThousandEyes
- 5. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Regional Office Regional Office Regional Office Regional Office Siebel HRMS Flow PCAP SNMP Exchange Data Center IT managed digital experience by controlling networks and applications
- 6. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Digital experience relies on service providers and networks outside of IT’s control The New Enterprise Reality SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Data Center
- 7. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 We enable our customers to see, understand and improve the quality of the digital experience they deliver to their customers, partners and employees through equipping them with the visibility they need to treat every network like it’s their own.
- 8. 8 How we work has changed Cloud Collaboration Remote Working 34% Of workers who previously commuted to work now say they work remotely 42% 67% Of organizations says they will move a significant portion of their UC solution to the cloud Of companies say they have increased cloud and unified communications adoption Source: MIT, Nemertes Research
- 9. 9 But its not without its challenges… 85% of online meeting participants say they have issues with the software and staying connected 42% of individuals who attend online meetings say they become frustrated before meetings begin – because they cannot join them with ease Source: Cisco
- 10. 10 Increasing demands on IT Support teams 65% of respondents reported spending OVER 10 HOURS more per week troubleshooting UC issues in 2021 vs 2018. Measuring underlaying network health Understanding end-user experience Problem domain isolation (Client, Application, Network) Source: https://www.stateofthenetwork.com/assets/pdf/2021-infographic.pdf
- 11. 11 WebEx and MicrosoftTeams both leaders is Collaboration
- 12. 12 MicrosoftTeams leveraged for 2.7 BN minutes daily
- 13. 13 Collaboration platforms now major network providers 9 1 2 2 6 1 2 1 1 7
- 14. 14 Challenges in Supporting User Experience • Employee working environment – WiFi + local ISP + contented broadband + browser issues • Best efforts contended nature of the Internet – Relying on each hop in the chain to perform • Lack of visibility into provider networks & application – Are all users routing optimally – is the page load performing? • Intermittent issues & reactive support – How do you troubleshoot proactively, especially for small groups of users • No end-to-end view to assure user experience – How do you move away from a siloed view of systems to an end-to-end view of user experience?
- 15. 15 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider
- 16. 16 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider Endpoint Agents Browser-based plugins installed on end-user laptops and desktops. Apple | Microsoft
- 17. 17 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider Endpoint Agents Browser-based plugins installed on end-user laptops and desktops. Apple | Microsoft Enterprise Agents Lightweight software-based agents easily installed on your own network, in data centers, branch offices and VPCs. Cisco | Docker | Linux
- 18. Demo
- 19. 19 ThousandEyes WebEx Cloud Agents
- 20. 20 Internet Insights • Detection of global network outages • Identification of affected domains App Experience • Transaction scripting, page load HTTP/DNS/RTP Server • HTTP Availability, response time, throughput Network Metrics • Packet Loss, Latency, Jitter PathVisualization • Hop-by-hop; multi-point; bidirectional • Metrics and data per hop • Integrated Outage Detection BGP Monitoring • Reachability, path changes, updates Understand the application and the network together
- 21. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 21 @ThousandEyes Learn more ? FreeTrial / Demo Next Steps Copyright ©2020 ThousandEyes • Subscribe to our https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a FreeTrial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo
- 22. Q&A