Communicating With Power and Poise
5 likes2,564 views
The document focuses on enhancing communication skills through power and poise, emphasizing self-knowledge and self-assurance as foundations for effective communication. It includes activities based on the Myers-Briggs personality type theory, exploring assertive language, persuasive conversation techniques, and crafting memorable introductions. The ultimate goal is to encourage individuals to express themselves confidently and authentically in various communicative contexts.
Communicating With Power and Poise
- 1. Communicating with Power and Poise Sue Drake President, Drake Resource Group, Inc. www.drakerg.com
- 2. Presentation Overview Power…Poise Reflection Activity Style Activity Communication Activity www.drakerg.com
- 3. Power Definitions: Perform or act effectively Capacity to exercise control A person, group, or nation having great influence over others Synonyms: Control, authority, influence, mastery Ability, capacity, potential, competence Knowledge, leadership, aptitude Effectiveness, strength, persuasiveness, irresistibility, interesting www.drakerg.com
- 4. Poise Definitions: A state of balance or equilibrium Freedom from embarrassment Synonyms: Stability, composure, assurance, dignity Serenity, calmness, presence of mind Grace, balance, elegance www.drakerg.com
- 5. Prepare to Meet Thyself Instructions This exercise is designed to help you understand the meaning of the four preference “scales” of the Myers-Briggs Personality Type Theory. It will enable you to think about the application of that theory in your own life. This is only an exercise, not a scientifically designed instrument. This exercise is divided into four sections: Orientation, Perception, Decision-making and Lifestyle. Each number in each section has two questions which relate to opposite kinds of behavior or traits. Using the scale beneath each set of descriptions circle the number which BEST indicates your preferred ways of living. You may circle a number under each statement if you believe that both descriptions would apply to you. The numbers on the scale below each set of questions are your shorthand answers and having the following meanings: 5 – Always true for me 4 – True most of the time 3 – True about half of the time 2 – Sometimes true 1 – Only occasionally true Always go with your initial response. Try to respond in terms of how you prefer to live, not how you think you should live. Try to express your own preference and not mirror what you think others expect of you, or even what you home or job situation demands from you. Complete the whole assessment in one sitting. Scoring instructions are given at the end of this exercise. Read them after you have completed the following four pages.
- 6. Prepare to Meet Thyself To complete this activity, please visit our website. www.drakerg.com/meetthyself www.drakerg.com
- 7. Meet Thyself Summary Power and Poise begin within . Self-knowledge leads to Power. Self-assurance supports Poise. Learning is a process; not an event. www.drakerg.com
- 8. Poise “ When you feel absolutely calm and self-possessed, and at the same time feel strong enough to move mountains, you are in POISE .” www.drakerg.com
- 9. Communication Area #1: Genuine Compliments Giving authentic feedback from your authentic self. www.drakerg.com
- 10. Communication Area #1: Genuine Compliments Reflection Questions Why is it so difficult to give someone a genuine compliment? Why is it so difficult to receive a compliment? What connections can you make about giving compliments and your Meyers-Briggs personality type ? www.drakerg.com
- 11. Communication Area #1: Genuine Compliments Common Responses It is difficult to think of something when you don’t know the person well. My head trash got in the way. How do I know if the compliment is authentic? A genuine compliment comes from someone you trust. www.drakerg.com
- 12. Communication Area #2: Powerful & Persuasive Conversations Guiding communication to achieve the results you want. www.drakerg.com
- 13. Communication Area #2: Powerful and Persuasive Conversations Reflection Questions What does a powerful and persuasive conversation “look” like? When might you have a powerful and persuasive conversation? How can these conversations be handled? What makes the difference between handling a persuasive/powerful conversation poorly or well? How does your Meyers-Briggs personality type affect your ability to have a powerful conversation? What can you do to improve your ability to have powerful and confident conversations? www.drakerg.com
- 14. Communication Area #2: Powerful and Persuasive Conversations Common Responses Being successful means you possess the ability to have powerful and persuasive conversation A few tips to consider: Develop your own winning style of speaking Inspire others – it all begins with your own deep passion Understand who you are speaking to Demonstrate belief in what you are saying Make the information relevant and useful Use appropriate body language that is consistent with your words www.drakerg.com
- 15. Communication Area #2: Powerful and Persuasive Conversations Common Responses (continued) Communicate on multiple levels, including the EMOTION that accompanies your words If your point is understood only intellectually, you have not inspired others Two important steps to inspiring others: Capture their attention at the onset Call for commitment at the conclusion Passion is contagious; being dull is too! www.drakerg.com
- 16. Communication Area #3: Assertive Language & Mannerisms Choosing your verbal and on-verbal communication www.drakerg.com
- 17. Communication Area #3: Assertive Language and Mannerisms Reflection Questions What are assertive language and mannerisms? What happens if these language and mannerisms are used incorrectly? Describe the correct usage of language and mannerisms? What does this have to do with communicating with power and poise? How does your Meyers-Briggs personality type affect your ability to use assertive language and mannerisms? What can you do to improve your ability to use assertive language and mannerisms? www.drakerg.com
- 18. Communication Area #3: Assertive Language and Mannerisms Common Responses Use assertive body language Face the other person (stand or sit straight) Don’t use dismissive gestures Be sure to have a pleasant, but serious facial expression Keep your voice calm and soft, not whiney or abrasive Use “I” statements Keep the focus on the problem, not on accusing or blaming the other person Example: “I’d like to be able to tell my stories without interruption” instead of “You’re always interrupting my stories” www.drakerg.com
- 19. Communication Area #3: Assertive Language and Mannerisms Common Responses (continued) Use facts, not judgments. Example : “Your punctuation needs work and your formatting is inconsistent” instead of “This is sloppy work.” Example: “Did you know that shirt has some spots?” instead of “You’re not going out looking like THAT, are you?” Express ownership of your thoughts, feelings, and opinions Example: “I get angry when he breaks his promises” instead of “He makes me angry” Example: “I believe the best policy is to …” instead of “The only sensible thing is to …” Make clear, direct requests Don’t invite the person to say no (e.g., “Will you please?” instead of “Would you mind ... ?” or “Why don’t you ...” www.drakerg.com
- 20. Communication Area #4: Presenting Your Ideas to Get Buy-In Communicating with clarity and conviction www.drakerg.com
- 21. Communication Area #4: Presenting your Ideas to Get Buy-In Reflection Questions When was the last time you presented an idea to others to gain buy-in? How can these conversations be handled? What makes the difference between handling a persuasive/ powerful conversation poorly or well? How does your Meyers-Briggs personality type affect your ability to use assertive language and mannerisms? What can you do to improve your ability to use assertive language and mannerisms? www.drakerg.com
- 22. Communication Area #4: Presenting your Ideas to Get Buy-In Common Responses Build Trust Patience is very important! Use your experience as the strength Be more confident and believe in what you are saying Follow up and follow through (responsiveness, in writing, personal touch, relationship selling (be sincere and passionate) Be prepared Do your homework; knowledge is power KIS – Keep it Simple www.drakerg.com
- 23. Communication Area #4: Presenting your Ideas to Get Buy-In Common Responses (continued) Be an active listener Ask questions Don’t be afraid to ask for help Get support from others Let everyone can play a part; ownership increases commitment Use five steps Leadership, Guidance, Direction, Encouragement, Accountability Remember: people want to buy, they don’t want to be sold How will your product or idea benefit the person? Figure out the bottom line for you customer and use that Help them see the need for change Don’t make them feel like they are not in control www.drakerg.com
- 24. Poise “ When we meet occasions that are very adverse or very trying, our POISE will be tested, but if we come out victorious, our realization of POISE will be more firmly established than ever before.” www.drakerg.com
- 25. Communication Area #5: Memorable Introductions Creating a positive, lasting impression www.drakerg.com
- 26. Memorable Introductions Resonate – to evoke or suggest images, memories, or emotion An effective introduction: Is memorable Helps you get your foot in the door to new opportunities Appeals to the emotions of t he receiver Is like an infomercial www.drakerg.com
- 27. One Minute Infomercial (OMI) OMIs communicate : What your business is How you and your business can address issues How your business is different from the competition OMI benefits: Helps prepare Reduces stress Communicates key message Creates curiosity Appeals to emotions *Used with permission from Samurai Business Group OMI
- 28. One Minute Infomercial (OMI) Four components of the OMI : Introduction Statement of Issues Statement of Points of Distinction Determination of Interest *Used with permission from Samurai Business Group
- 29. Developing Your Introduction Intro/Lead In Helps position you (tells who you are) and your specific business (tells what you do) Is positive Relates to what you can achieve Provides a summary of the problems you solve Take some time to draft an intentional introduction for yourself! *Used with permission from Samurai Business Group
- 30. Stating Your Business Issues Statement of Business Issues Common apparent reasons Rational Can be improved by you and your product or service Contain emotional terms Now, write out a brief summary of your business issues. What is your specialty and why? *Used with permission from Samurai Business Group
- 31. Stating Your Points of Distinction *Used with permission from Samurai Business Group
- 32. Determination of Interest Determination of Interest Affirms there is mutual benefit Is framed in emotional terms Confirms there is an apparent reason to meet again Contains an open ended question Create an open ended question you can use to confirm interest. *Used with permission from Samurai Business Group
- 33. Poise “ There are few attainments of greater value than that of being able to speak in POISE . The public speaker who can speak in POISE will reach the very soul of his audience, and every word will carry conviction.” www.drakerg.com
- 34. For more tips on communication or to request this workshop, visit our website: www. DrakeRG.com