Communication overview
- 2. Communication BY Mrs. Asma Falak MSN(Silver Medalist), PRN, CCN(Silver Medalist), RM,RN Nursing Instructor School of Nursing & Midwifery, PIMS, Islamabad.
- 3. Objectives • Define communication • Explain process of communication • Describe types of communication • Discuss different levels of communication • Identify the barriers of communication • State the tools of effective communication
- 4. What is communication? It is a process of exchanging • Information, Ideas, Thoughts ,Feelings and Emotions Through Speech, Signals, Writing and Behavior
- 6. Types of Communication • People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Types of communication based on the communication channels used are; • Verbal Communication • Nonverbal Communication
- 7. Verbal Communication It refers to the form of communication in which message is transmitted verbally. Communication is done by word of mouth and a piece of writing. In verbal communication remember the acronym “KISS” (keep it short and simple). Verbal Communication is divided into: - Oral Communication - Written Communication
- 8. Oral Communication • In oral communication, Spoken words are used. • It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. • Communication is influence by pitch, volume, speed and clarity of speaking.
- 9. Pros & Cons of Oral Communication • Advantages: It brings quick feedback. In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not. • Disadvantages: In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault.
- 10. Written Communication • In written communication, written signs or symbols are used to communicate. • In written communication message can be transmitted via email, letter, report, memorandum etc. • Written Communication is most common form of communication being used in business.
- 11. Pros & Cons of Written Communication Advantages – Messages can be edited and revised Written communication provide record and backup. A written message enables receiver to fully understand it and send appropriate feedback. Disadvantages – Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.
- 13. Non Verbal Communication • Nonverbal communication is the sending or receiving of wordless messages. Such as gesture , body language, posture , tone of voice or facial expressions, is called nonverbal communication.
- 14. Non Verbal Communication Nonverbal communication is all about the body language of speaker. Nonverbal communication have the following three elements • Appearance Speaker clothing, hairstyle, neatness, use of cosmetics Surrounding – room size, lighting, decorations, furnishings
- 15. Cont… • Body Language facial expressions, gestures, postures • Sounds Voice Tone, Volume, Speech rate
- 16. Levels of communication There are Five Levels of Communication; 1. Intrapersonal Communication 2. Interpersonal Communication 3. Small Group Communication 4. One to Group Communication 5. Mass Communication
- 17. Intrapersonal Communication It is communication that occurs in your own mind. It is the basis of your feelings, biases, prejudices, and beliefs. Examples: When you make any kind of decision what to eat or wear. When you think about something what you want to do on the weekend or when you think about another person.
- 18. Interpersonal Communication It is the communication between two people but can involve more in informal conversations. Examples: when you are talking to your friends. A teacher and student discussing an assignment. A patient and a doctor discussing a treatment.
- 19. Small Group Communication It is communication within formal or informal groups or teams. It is group interaction that results in decision making, problem solving and discussion within an organization. Examples: Would be a group planning a surprise birthday party for someone. A team working together on a project.
- 20. One-to-group communication • It involves a speaker who seeks to inform, persuade or motivate an audience. – Examples : A teacher and a class of students. A preacher and a congregation. A speaker and an assembly of people in the auditorium.
- 21. Mass communication • It is the electronic or print transmission of messages to the general public. • Mass media include things like radio, television, film, and printed materials designed to reach large audiences. Examples: A television commercial. A magazine article. Hearing a song on the radio. Books, Newspapers, Billboards. The key is that you are reaching a large amount of people without it being face to face. Feedback is generally delayed with mass communication.
- 23. How to Overcome Barriers • Taking the receiver more seriously • Crystal clear message • Delivering messages skillfully • Focusing on the receiver • Using multiple channels to communicate instead of relying on one channel • Ensuring appropriate feedback • Be aware of your own state of mind,emotion and attitude
- 24. The 5C’s of Effective Communication Communication must be: Clear Correct Concise Consistent Comprehensive
- 25. Steps To Enhance Communication Skills From Negative To Positive
- 26. 1. Speak With Precision And Directness Select words that accurately describe your thoughts and feelings. How are you today?….I’m OK
- 27. 2.Enhance Your vocabulary • A small vocabulary decreases the ability to express yourself, whereas a greater number of words to choose from provides you with greater flexibility to say what you want to say. • Sound more professional, classy, educated.
- 28. 3.Use Language Appropriate For Your Listening Audience • Assess which words, expressions, and gestures are most conductive to getting your point across. • Child or Adult
- 29. 4.Attack Issue Not People • Avoid Character Assassination. • Attacking people clouds the issue and makes it harder, if not impossible to resolve issues.
- 30. 5.Avoid Putting Others On The Defensive • Placing the responsibility of understanding on yourself rather than blaming others minimizes defensiveness. • “I perceive….”
- 31. 6.Avoid Asking Someone To Pass On Your Thoughts Or Feelings To A Third Party • The most effective communication involves talking with someone face to face. • Effective in the workplace.
- 32. 6.Avoid Asking Someone To Pass On Your Thoughts Or Feelings To A Third Party • The most effective communication involves talking with someone face to face. • Effective in the workplace.
- 33. 7.Avoid Information Overload • Attention span is limited, as is the amount of information that can be received and processed.
- 34. 8.Validate Your Assumptions • Confirm what you think to be true with those that have given you this impression.
- 35. 9.Resolve Problems When TheyArise • If you feel there is a misunderstanding, there probably is. • Try to deal with issues as they surface by talking it out with those involved. • Drama free zone.
- 37. For Skills To Be Effective, They Must Be Practiced Regularly