Presentation on formal vs informal communication
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Communication is the sharing of information between individuals or groups to reach a common understanding. There are formal and informal styles of communication that are each appropriate depending on the situation. Formal communication follows official rules and includes downward, upward, and horizontal messages within an organization. Informal communication occurs spontaneously between people of varying statuses and helps indicate employee concerns and satisfaction. Both formal and informal communication are necessary for effective information sharing in organizations.
Presentation on formal vs informal communication
- 1. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
- 4. Communication The sharing of information between two or more individuals or groups to reach a common understanding.
- 5. Why does communication matter? • Organizational : greater info access & awareness • Improves coordination: reduces logical gaps • Encourages cooperation: helps to bring everyone in the mainstream • Gives a direction: to tasks and activities • Decision making : helps to make decision • Speeds up: organizational processes • A Problem Solving Tool: by clarity, preciseness & feedback
- 6. Communication Process: Sender or Instigator Channel Medium Receiver Feedback
- 7. Communication Styles: Informal and Formal Can apply to any mode of communication Both styles are necessary Appropriate style depends on the situation or setting and the people involved
- 8. vs
- 9. Formal Communication A Formal communication is the process of exchanging information by following the prescribed or official rules
- 13. Formal Communication Includes 3 types of communication Inside the organization. . . Downward Upward Horizontal Messages flow laterally between people of the same rank. Messages flow upward through the chain of command—i.e., from employee to boss. Messages flow downward through the chain of command—i.e., from manager to employee.
- 14. Downward Communication • Employee performance appraisals • Job instructions • Job rational • Motivational appeals
- 15. Upward Communication • Employee opinions & feelings • Outlines of work problems • Ideas for improvement • Employee work, achievements & progress
- 16. Horizontal Communication • Intradepartmental Problem solving • Interdepartmental Coordination • Staff advice to Departments
- 17. An Informal communication is the process of spontaneous exchange of information among various people of different status in the Informal Communication:
- 20. A JB D H I K F G E C Gossip A C D F J IB Cluster Y D C B A Chain Formal and Informal Channels of Communication Informal Communication Networks
- 21. Informal Communication Indicates the health of the organization Adds to employee satisfaction & commitment Indicates employee concerns is 75-95% accurate Travels fast
- 22. Examples of Appropriate Situations for Using Each Communication Style Informal Mode of Communication Formal • Text message to a friend • Birthday card for a relative • Tweet or Facebook status Written • Email to a professor • Resume & cover letter • Online discussion board post • Skipping with a sibling • Family dinner • Socializing at a club meeting Verbal • Teaching • Job interview • In-class presentation
- 23. Scenario Informal Communication Formal Communication You want to confirm that you have an appointment with a professor after class. Hey, we still meeting today, Dr. J? Hello Dr. Jones. I just want to confirm that we’re meeting today at 4:00. Does that still work for you? You were supposed to meet a friend but she’s 45 minutes late. You send her a text message. hey, where r u? weren’t we working out at 3? Jessica, please update me on your where about. I’m concerned that you haven’t arrived for our 3:00 pm workout. Best wishes, Taylor Samples of Informal and Formal Communication Styles:
- 24. Communication Why Communication Formal Communication Ways of formal communication
- 25. Informal Communication Importance of Informal communication Implementation of Formal and Informal Communication
- 26. THANK YOU FOR NOT BEING ASLEEP