Communication skills meaning & process with audio
- 1. By: Mr.. atul mishra Bba from vimr
- 2. Communication = communication can we defined the process of passing Information and understanding from one Person to another person. Massage Noise Encode Sender Decode Decode Receiver Encode Medium
- 3. Murphy and Hildebrandt defined communication as “a process of transmitting and receiving verbal and non-verbal messages that produce a response.”
- 4. Words (10%)=what we say Sound(30%)=Tone of voice Body language(60%)= How we say it (non verbal) 10% words 60% body languag e 30% sound value
- 5. Communication process 1)Sender 2) message 3) Channel of communication 4) Receiver 5)feedback face to face mobile , letter sende r Massag e (How are you) Channel Receive r Feedback (All is well)
- 6. 1)Sender: The sender is the person who initiates the process of communication. Whenever the sender feels that there is a need to communicate some information to the other person (receiver), he/she starts the process of communication. The sender must be aware of the purpose of the communication and the receiver's abilities to understand the message in terms of language, interest, etc.
- 7. 2)Message: The message is created by the sender to convey the information, facts or opinion to the receiver. The message should be clear and simple so that the receiver can understand it in the same way as the sender desires. While creating a message, the sender should take care of words, language, and meaning of the message if the message is to be communicated in verbal or written form or he/she should take care of body language and facial expression if the message is to be communicated in nonverbal form, along with the abilities and professional competencies of the receiver.
- 8. 3)Channels of communication: Communication channels are the medium through which the message is communicated to the receiver. Channels of communication play an important role in the process of communication. If the sender selects an appropriate medium or channel of communication, there are more chances that the receiver will receive the same message; or else, there are chances that the message may get distorted. In this hi-tech era, there are a number of channels that can be used to communicate message, e.g., mobile, e-mail, voice mail, person, radio, TV, Internet, blogs, etc.
- 9. 4)Receiver: The receiver is the person who receives the message. The receiver may be a single person or a group of persons. The receiver understands the meaning of the message and provides feedback to the sender. The receiver should have the same language ability, comprehension, and cultural background as the sender. If not, it may lead to distorted understanding of the meaning of the message by the receiver.
- 10. 5)Feedback: It is the most crucial element of communication. It is provided by the receiver to the sender. Receiving feedback is important for the sender to know that the receiver has received the message and interpreted the meaning of the message in the desired way. Without feedback, the process of communication cannot be complete. For example, when you send a mobile SMS to your friend, you get feedback in the form of delivery report that informs you whether your message has been delivered or not to the intended receiver; it also happens in the same way in the case of e-mail.