Competency Mapping – A Pilot Project at CENPEID - TPDDL
- 1. Competency Mapping – A Pilot Project at CENPEID, TATA Power Delhi Distribution Ltd. (formerly NDPL) Under the guidance of Mr. Suniti Kumar Das, DGM CENPEID & Mr. VC Mathur, Chief Mentor, CENPEID Meenakshi S Vyas 1
- 2. Competency Mapping – Methodology Step – 1 :- Completed Identifying the Competencies relevant to the “Technicians” Interaction with the respective “Reporting Officers” to identify “Required Level (RL)” of competency Selection of “Representative Sample” of Technicians Interaction with the respective “Reporting Officers” to identify “Present Level (PL1)” of competency Map the required & present level on a “Spider Chart” Step – 2 :- Completed Analysis of the findings of Step – 1 Identification of applicable training areas 2
- 3. Spider Chart – A sample 3 Workplace Management Knowledge of Tools & Tackles and ability to maintain these Tackles Safety Compliance New initiative like SHINE, quality circle Job Knowledge Customer Orientation Quality consciousness Team Work Timely Completion of Work 1 2 3 4 5 Self Discipline Required Level (RL) Present Level (PL1) L1: Do not know L2: Know the theory L3: can do to some degree L4: can do with confidence L5: can teach others
- 4. Spider Chart – A sample 4 Workplace Management Knowledge of Tools & Tackles and ability to maintain these Tackles Safety Compliance New initiative like SHINE, quality circle Job Knowledge Customer Orientation Quality consciousness Team Work Timely Completion of Work 1 2 3 4 5 Self Discipline Required Level (RL) Present Level (PL1) GAP
- 5. Findings of Step – 2 : Analysis Competency : Present level-1 workplace management Selfdiscipline JobKnowledge SafetyCompliance Customerorientation Knowledgeoftool& tackelsandabilityto maintainthese Qualityconciousness Newinitiativeslike SHINE,qulitycircle Teamwork TimelyCompletionof work Required Level of Competency (Present Level if below this then Training Should be planned) 4 5 5 5 4 5 4 3 5 4 Average Competencies Level 3.33 3.67 3.70 4.00 3.57 3.93 3.57 2.70 3.87 3.70 No. of Technicians at Required Level 15 5 6 9 12 9 14 11 6 15 No. of Technicians below Required Level 15 25 24 21 14 21 13 12 24 11 No. of Technicians above Required Level 0 0 0 0 4 0 3 7 0 4 % of Technicians below Required Level 50% 83.33% 80% 70% 46.67% 70% 43.33% 40% 80% 36.67% Training should be planned wherever the "Present Level" is below "Required Level" for a given competency
- 6. Details of the Areas Covered Area No. of Technicians O&M – Distribution (Zones) 7 Area Power System 6 MMG 5 Corp. Street Light 6 Protection & Testing 5 FLC 1 Total 30 6 Recommended Training Areas – • Module 1 :– Safety Compliance + Knowledge of tool & tackels and ability to maintain these • Module 2 :– Workplace Management + Self Discipline + Team Work • Module 3 :– Job Knowledge (to be designed as per the specific requirement)
- 7. Spider Chart – Advantages Spider chart helps in identifying the requirements of the employees related to all Knowledge, Skill & Attitude (KSA) and take focused actions This helps in improving the overall effectiveness of Training Spider Chart also helps in maintaining overall competency profile of the employees which can be used for any other purposes by the organization 7
- 8. Competency Mapping – Way Forward Designing of Training Module for this pilot project Conducting the training program for the identified sample Interaction with reporting officers after a certain period to identify the competency level (PL2) post training Analysis of the findings and freezing the “Recommendations” Incorporating the competency mapping in CENPEID process Replication & implementation of competency mapping across all the training areas in “phased” manner 8