This document provides information about computer hardware servicing and digital storage. It defines common terms related to bits, bytes, storage drives, memory, and drive interfaces. It explains that bits are the basic units of digital information, while bytes made up of 8 bits are the standard unit of digital storage. Different types of storage drives like hard drives, optical drives, and flash drives are described. Memory types including RAM, ROM, and memory modules are also outlined. Common drive interfaces like IDE, SATA, and SCSI are defined.