Computer_Specialsit_2016
- 1. SANDY KLEIN 18412 N. 32 LANE. PHOENIX AZ 85053 COMPUTERLVL2@AOL.COM (602) 639-0284 Summary Sandy is an experienced A+, MCP Certified, Helpdesk/Desktop Support professional with demonstrated success providing technical support and a track record of delivering outstanding performance. He has strong troubleshooting skills, capable of supporting Windows platforms including Windows 7, 8 and 10 and Microsoft office 2007 thru 2013. Sandy is also experienced with migrating to Windows platform via Norton Ghost software and prep agent. He is a self-motivated, analytical creative professional who thrives in a fast paced environment. He has a working knowledge of a range of diagnostics utilities, ping, tracer and dos. Active directory. Experience with PXE booting and BIOS settings. Technical Knowledge • Network Support, Wide Area Networks, Helpdesk, End-User Support, Windows Software Desktop Support, Software Support, Microsoft Office 2003-2013 Microsoft Lync, Windows Migration, Prep agent, Ghost, Tivoli, break-fix, technical support (6 years), Excellent Customer Service skills, Excellent interpersonal, oral and written communication skills, Ability to work well within a team, Ability to handle a high volume of work, Ability to follow policies and procedures. Austin depot KISAM Tickets. Blackberry Bold series installer. Wireless set up: Verizon, Sprint & AT&T. Above baseline knowledgeable of Coe enterprise software downloads and procedures. Trouble shoot software for user that are indigenous to users job description CISCO ANYCONNECT – IDRS – IAT – RGS – TAMIS –– BNA – IMS – ICS – ALS ENTITY. Net Meeting, PCAnywhere. Professional Experience Apex Systems, Scottsdale Az. (Contractor for Wells Fargo) 02/16 – 03/16 Network Administrator • Imaging Windows 7 via prepagent for HP, Dells, Lenovo laptops and desktops. • Update firm ware for Cisco 7962, 7942 series. IRS Central Phoenix AZ (Federal Government I.R.S) 03/10 – 01/16 Computer Specialist • Provide technical assistance to computer users. • Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Break fix Knowledge Incident issues thru KISAM • Provide assistance concerning the use of computer hardware and software, including printing installation, maintenance kits, word processing, electronic mail, and operating systems. • Blackberry installer. • Incorporate updates protocol into procedures. • Avaya IP phone system. Achievement: Introduce data transfer for N2k Outlook folder for bfrefresh assignments.
- 2. AP Professionals, Scottsdale, AZ (City of Tempe) (Seasonal) 04/08 – 10/08 - 04/09 - 09/09 Refresh Technician • Thorough knowledge of setting up new hardware/software test configuration • Set up Personal Storage Table (.pst) files in Outlook • Un-boxing of computers to prepare for imaging. • Imaging Windows XP via Ghost application. • Support for telephone in a help desk environment. • Incorporate updates protocol into procedures. • Install peripherals (scanners, printers & monitors) via Network. • Set Bios, permissions, and administrator status of primary user. • Setup and install over 500 PC and monitors for city employees. Achievement: Draft and introduce recycling program for the city of Tempe for green disposal of CD’s. Synergy IT Solution LLC, Phoenix, AZ 01/09 – 04/09 Desktop Support • N-able remote access. • Rid viruses for customers. • Image Windows XP via Ghost application. • Set up home PC’s. • Setup/delete users in Active Directory. Geary’s of Beverly Hills, Beverly Hills, CA (Contract) 07/07 – 01/08 Desktop Support • Oversee servers with 50 users in a retail environment. • Daily backup using Veritas 7.5 • Provide additional end-user training and / or technical support. • Create, test and Q-A all changes in development environment prior to moving into production. • Maintain POS printers at maximum efficiency. • Install Windows, Norton and all software updates on schedule. • Fully set up and streamline internet e-mail accounts in Microsoft. • Support for telephone in a help desk environment. • Un-box computers to prepare for imaging. • Image Windows XP via Ghost application. Achievement: Implement ship gear for faster USP service one click data transmission. • • •
- 3. • • Skills • Consulting…………9 yrs. Cisco any connect ………….6 y • Hardware break fix...9 yrs. Wireless…………....9 yrs. • Cisco VPN…………6 yrs. Printers……………. 6 yrs. • Software…………..9 yrs. Lexmark, HP…………. 9 yrs. • Active Directory……7 yrs. Migration.....................9 yrs. • Windows 7, 8.1, 10.9 yrs. Ghost………………….9yrs. • Data transmission…9 yrs. Prep agent……………1 yr. • Office 2007 thru 2013…….. 9 yrs. Backup…………….. 9 yrs. • BlackBerry SME……………6 yrs. COE…………………..6 yrs. • Sprint, AT&T Verizon BB SME……....6 yrs. Bios………………….9 yrs. • Remote trouble shooting skills…… 9 yrs. Microsoft Office Suite…9 yrs. • User training……………………………9 yrs. • Policies and procedures……………..9 yrs. Certifications CompTIA A+ COMP10612026 MCP 2655197 Education CEI College CA Panorama City Diploma Computer Services 05/2002 3.20 GPA Interests/awards • American Cancer Society Relay for Life. • Family Piece’s. • A Child's Desire benefit. • Perfect attendance awards while attending CEI College.