Conflict mngt
Conflict arises in the workplace due to differences in interests, approaches, timing, and attitudes between people. There are two types of conflicts: behavioral, which stems from personal emotions and perceptions, and structural, which is due to ambiguous roles or inefficient workflows. Common types of conflicts include those between individuals, groups, and organizations. Effective conflict resolution involves techniques like collaboration, where parties find creative solutions, compromise, where an intermediate solution is found, and accommodation, where one party prioritizes the relationship over the issue. Unmanaged conflict can escalate if handled through competing or avoided entirely. Overall, managed conflict can improve analytical thinking and team cohesion.
Conflict mngt
- 1. Conflict Management @ Workplace
- 2. What is conflict ? A serious disagreement or argument between people with opposing needs, ideas, beliefs, values, or goals. Conflict arises because, Differences in interest Approaches to work Timing Attitude
- 3. Conflicts are either Behavioral Structural Itarises because of Role ambiguity persons thoughts & feelings, Emotions & attitudes, Values Design of work flow & perception etc. Misunderstanding or miscommunication
- 4. Types of conflicts Intrapersonal conflict Interpersonal conflict Conflict between individual & group Inter-group conflict Inter-organizational conflict
- 5. Resolution of Conflict Goal structure Effective communication channel Trust Coordination Team work Reward system
- 7. Collaborating: Win/Win Involves working through differences, leading to creative solution that satisfies both the concerned parties High level of trust Energy and time Want to share consuming responsibility Chances of taking Sharing ownership due advantage of of solutions trust and openness When need to work through animosity and hard feeling
- 8. Compromising: Win/Lose Both the parties come to an intermediate solution i, where no one is at loosing end. Equal status or Not applicable for equally committed long term to jobs objectives When time is a If initial demands constrain are too great When goals are If other party is not moderately imp ready to work on the chosen solution
- 9. Accommodating: Lose/Win Appease others by downplaying conflict, thus protecting the relationship. When the issues is Credibility and not important to influence can be self lost When you realize When our ideas your mistake or you don’t get attention cannot win When relation and peace is extremely important
- 10. Competing: Win/Lose When goals are extremely important When you are Can escalate confident about conflict the decision Losers may When quick retaliate decision need to be taken When you need to stand up for your rights
- 11. Avoiding: no Winners/ no Losers Avoids conflict by withdrawing, sidestepping or postponing When the conflicts Importantdecisions are small can be made by When you have no default power Postponing may When more make matters information is worse needed
- 12. Is Conflict Good ????? If conflict taken in a positive way it helps to think in a analytical way thus improving cohesion among group and team members, leading to healthy competitive environment and working for a betterment of an organisation in this competitive world . Yes
- 13. Thank You