Conflict resolution
- 2. Purpose of Today ’s Workshop Look at the types of conflict we may encounter What causes conflict? Resolving conflict
- 3. Is Conflict Always Bad? Good Can help us develop ideas Learn more about others Improve relationships Contribute to creativity Lets us know there is need for change Bad Can erode confidence Can make us resentful or frightened Damage relationships Cause concentration and work to suffer Can make life unpleasant for everyone
- 4. Who do we come into conflict with?
- 5. How does conflict make us feel?
- 6. Strategies - doing something about it? Time out - find a quiet place where you can collect your thoughts. Count to 10 before doing or saying anything. Postponing your response - I ’m so angry about things I can’t talk about it now. I’ll ring you later.” Make notes - write down your angry thoughts and then - most important!- remember to rip it up. It is not for anyone else ’s eyes
- 7. Strategies - doing something about it? Visualisation - some people are really good at picturing what they can do or say What other things can we do?
- 8. I Care Statements Sometimes we want to speak up for our rights, but we don ’t know what to say or do. When we are angry or hurt, we often want to just get even and hurt everyone else. This is a way of helping you to communicate fairly it is “I Care Language”
- 9. I- Care Statements Say the persons name - Jennifer Say how you feel - I feel angry Say why - when you take my stuff without asking Say what you want - Please ask me first
- 10. Remember to …. Watch your body language - make sure it is not threatening Stand straight with your hands at the sides Don ’t threaten the other persons space by standing too close Look at the person you are speaking to Speak clearly and politely Try and discuss your problem privately