Connected Campus: Building Custom Apps on the Platform
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The document discusses Salesforce's connected campus initiative, highlighting the use of custom apps on its platform to enhance educational experiences at College for America. It outlines the benefits of a competency-based education model, the integration of various technologies, and improvements reported by customers in terms of productivity and operational efficiency. Additionally, the document includes a forward-looking statement regarding potential risks and uncertainties related to Salesforce's business operations.
Connected Campus: Building Custom Apps on the Platform
- 1. /Salesforce.comFoundation @SFDCFoundation Connected Campus: Building Custom Apps on the Platform Aug 27, 2014
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. #1 in Enterprise Cloud Computing & CRM Enterprise Cloud Computing Market Share #1 World’s Most Innovative Company 2011, 2012, 2013, 2014 #1 #1 Market Leader: Enterprise, MidMarket, SMB & Sales Force Automation
- 4. 1% Product Equity Time 680,000+ Hours Service $68M+ Grants 23,000+ Higher Education + Nonprofit Organizations 1:1:1 Model Adopted by
- 5. Advancement 360° student view Become a Connected Campus: Put Your Students at the Center Student Success & Retention Community Engagement Recruitment Communications
- 6. Salesforce Platform is the Fastest Path from Idea to App Idea Build App Idea buy & setup hardware install complex software define user access build & test security make it mobile & social setup reporting & analytics build app Legacy Platforms 6-12 Months? App App
- 7. All the Platform Services You Need to Build Apps Fast The Fastest Path From Idea To App
- 8. Our Customers Report They’re Building Apps Faster +43% Increase in Coding Productivity +52% Faster System Testing +46% Decrease in IT Costs +45% Faster Integration +52% Faster Design +55% Faster Configuration +58% Faster Deployment Average Percentage Improvements Reported by Customers Source: Salesforce.com Customer Rela:onship Survey conducted March 2013, by an independent third-‐party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per ques:on vary.
- 9. Featured Presenters Brian Peddle CTO College for America at Southern New Hampshire University David MacWhinnie Principle Product Manager College for America at Southern New Hampshire University Doug Naylor Senior Salesforce Analyst College for America at Southern New Hampshire University
- 10. Connected Campus: Building Custom Apps on the PlaNorm
- 11. Today’s Agenda: College for America 101 1. Who we are 2. How our competency-based education works 3. Business Problem – Why Salesforce? 4. Leveraging the Platform 5. LMS Demo 6. Coaching – Continuous Improvements 7. Q & A © 2014 Southern New Hampshire University. All rights reserved.
- 12. Who We Are • Private, nonprofit • Regionally accredited Southern New Hampshire University • Largest private, nonprofit online higher ed provider in New England • 4th largest in U.S. Traditional Residential Campus (1932) College of Online Continuing Education (2007) College for America (2012) • Competency-based • Focused on workforce development hOp://www.eduventures.com/2013/07/the-‐top-‐50-‐online-‐colleges-‐and-‐universi:es-‐by-‐headcount/ © 2014 Southern New Hampshire University. All rights reserved.
- 13. Designed for Working Adults and Their Employers • Learning through mastering competencies, not lectures and exams • Flexible, online and self-directed schedule • Uniquely affordable at $2,500 a year • Associate’s and bachelor’s degrees from a respected, nonprofit university (Southern New Hampshire University, founded in 1932) © 2014 Southern New Hampshire University. All rights reserved. Competency-based college degrees built for the workplace
- 14. Designed for Working Adults and Their Employers
- 15. Same degree, different learning process How it’s the same. Accredited Degrees Respected nonprofit university Real college credit Rigorous learning How it’s different. Project & competency based Flexible Schedule Dedicated support Very low cost - $2,500 a year
- 16. How our competency-based education works Coach Student Account partner Peers Reviewer Employer Mentors
- 17. Business Problem – Why Salesforce? Time 4 Months to Launch Pilot (2 on staff / 1 off shore) Legacy Systems New Program CBE Program and System development running in parallel Speed to Iterate Clicks not Code Minimum Viable Products
- 18. Incredibly Brief Timeline* Sept 2012 – Jan 2013 Built initial backend data model for CBE Integrate with Docusign Integrate with New Voice Media Integrate with Form Assembly SSO to Instructure Canvas and Google Apps Built initial Student Portal April – June 2013 Continue to iterate Develop MVP LMS (Beta) Develop MVP Reviewer Portal October 2013 LMS Goes Live for All Students *This a TINY subset of the insanely awesome stuff we built. We are so far into the future we actually had to time travel back for this presentation.
- 19. Leveraging the Platform Data.com Custom Applica:ons Reviewer Portal Curriculum Dev Agile Manager © 2014 Southern New Hampshire University. All rights reserved. Salesforce Learning Portal Pardot Knowledge IdP Cases EchoSign New Voice Communities More… Media Google Apps Colleague Amazon S3
- 20. LMS Demo
- 21. CfA Develop the Coaching Model • Iteration 0: What are we building for students? • Literally building new data points/features daily • Four CfA coaches; sitting next to IT, had no idea what or where regarding student information • Iteration 1: Let’s Establish Standard Work! • Rapid Iteration using configuration helped get a Minimally Viable Product in front of coaches immediately • Helped establish standard work practices that are now used to help train what is now a team of 20 coaches • Iteration 2: Now let’s scale • From Standard Work to Efficient Work • We have moved past helping coaches surface student information, so we are now also starting to figure out how to help coaches take action
- 22. Loads of Awesomeness’ + a Picture of Doug College for America Over 1,000 students served Over 20,000 competencies mastered Coaching 15+ coaches leverage salesforce ‘where they are’ Currently at a 70% re-enrollment rate Managing our largest single month of new students starting Sept 1st.
- 23. Questions? 80 Custom Objects Current Team Size 8 FTE / 3 Offshore 48 Triggers 392 Apex Classes 254 Visual Force Pages 163 Rules 22 Custom Apps 4,203 Energy Drinks Connect if you have more questions later: @brianpeddle