Connections Platform Integration - LS2012

ID223 IBM® Connections Platform
Integration

Mike Roche | Distinguished Engineer | IBM
Luis Benitez | Social Software Product Manager | IBM

© 2012 IBM Corporation

Agenda
■ Why Socialize Existing Processes
■ Social Business Standards
■ Reaching with IBM Connections
■ Engaging with IBM Connections
■ Discover with IBM Connections
■ Act with IBM Connections
■ Q&A

3 | © 2012 IBM Corporation

How Do Most People Work Today?


What Do We Want?


Too Many Things to Choose From


… but when do you use what?


Some try to make their apps more social...


… but this creates social silos around your business
apps


“Social” will have little impact if not integrated with your
daily work


So how do I best get
value ?


Key services of a Social Business

| © 2012 IBM Corporation

Access
Points
And more ...

Services could include; Mail, presence Services could include; web document Services could include; real-time
awareness, meetings, collaborative editing, collaborative authoring, shared sentiment analysis, web analytics,
Social document editing, & more. files / folders & more. smart filtering & more.
business
capabilities

Delivery
models

© 2011 IBM Corporation | © 2012 IBM Corporation

Social “enabled” business applications / tools

Stay Connected in
your Mail application
Easy access to experts,
key documents, stay
current with what is
happening in your network,
initiate and work on
collaborative tasks

Designs subject to change

Social “enabled” business applications / tools - continued
Mobilize team / crowd
Collaborate on a set of objectives and insights, find the right experts and drive actions

Designs subject to change 15 | © 2012 IBM Corporation

Social “enabled” business applications / tools - continued
“Socialize your web sites” – internally or externally
Promote experts, engage with your audiences, harness ideas, build
communities, drive discussions, and get answers


All people-oriented business processes are impacted
dramatically by Social Business capabilities

People-oriented business processes are
processes that meet one or more of Customer
Human Capital
these criteria: Management
Management
Create customer Flexible organizations
advocates Workforce optimization
Customer care and
■ Process effectiveness depends on insight
optimizing networks of customers,
employees, partners and/or vendors
Social
■ Process efficiency is bounded by the Product Business Enterprise
efficiency of interactions of Management capabilities Resource
participants in the process Planning
Flexible
Collaborative product
relationships
■ The quality of decision making dev't
depends on insight about people
and relationships – customers, Supply Chain
employees, etc. Management
Flexible relationships


Agenda
■ Q&A


Lead with Open Standards
Maximizes integration possibilities

■ Enabling the next generation of socially-enabled solutions to enhance
customers' existing investments and heterogeneous platforms
─ Focus on open standards and “loosely coupled” web-centric architectures

■ A commitment to drive and leverage open standards
─ Maximize choice, flexibility, and ease of integration
─ Drive enterprise innovation and leverage rapid innovation on the public web
─ Minimize incremental cost of targeting additional desktop and mobile platforms
─ Leverage dominant skillsets based around web technologies

HTML5 ARIA SAML


OpenSocial
■ Social APIs and Mini Applications Implementations Include: Cisco, SAP,
(Gadgets) Jive, Atlassian, IBM LotusLive,
Google, Yahoo, MySpace, LifeRay,
■ IBM has a leadership role Oracle, Magneto, Tibco Tibbr, Surfnet,
including Paypal . . .
─ On the Board of Directors
LotusLiveTM, IBM® Connections, IBM
Lotus® Notes®/Domino®, Rational
─ Committers on Apache Shindig Team ConcertTM, Sterling . . .

─ Has been instrumental in drafting the
OpenSocial 2.0 specification
Tweets from Other Vendors at
the OpenSocial State of the
Union (May, 2011)
─ Invented and gave to the community
Embedded Experiences and many,
many more capabilities

─ Provided enterprise extensions


ActivityStrea.ms
■ The primary event propagation Implementations Include: Facebook,
mechanism for Social Business MySpace, Microsoft Windows Live,
Google Buzz, BBC, Opera, TypePad,
Gowalla, Yammer, Gnip, SocialCast,
■ Streams contain events and the means Superfeedr, Tibber, YIID
to act upon them

■ Those means, for users to execute Lotus Live, Connections,
tasks without a sovereign pivot, include Notes/Domino, Rational Team
embedded experiences Concert, Sterling . . .

■ The lead editor for the ActivityStream
specification (JSON) is James Snell
from IBM


OAuth
■ Delegated Authorization provides a means for interaction between
gadgets

■ Can use a variety of authorization mechanisms (SAML, etc.)

■ Cornerstone of security in Social Business Lotus Live, Connections,
Notes/Domino, Rational Team
Concert, Tivoli, Websphere, Sterling . .
■ Rapidly evolving specification
Implementations Include: Facebook,
MySpace, Microsoft Windows Live,
Google, BBC, Opera, TypePad,
Gowalla, Gnip, SocialCast,
Superfeedr, Tibber, YIID, Cisco,
Yammer, SAP, Jive, Atlassian, IBM
LotusLive, Yahoo, LifeRay, Oracle,
Magneto, Tibco Tibbr, Surfnet,
Paypal . . .

Same Gadget
But Different
Experience on
Different
Platforms and
Containers

For example, gadgets for...
● CRM
● HR
● Customer Support
● Doc management
● Workflow
● Rich Media and more . . .

Agenda
■ Q&A


Plugins and Widgets
■ Notes Status Updates
─ Update your status or view updates from your
Network directly in Lotus Notes
■ Notes Files Connector
─ Access your Files directly from the sidebar
─ Drag and drop files to quickly upload
■ Community access to SharePoint
─ Open and add files to Microsoft SharePoint
from within a IBM Connections Community
■ Microsoft Outlook plugin
─ Search on a person's name to view their
business card
─ Add a Microsoft Outlook e-mail to an activity
─ Use IBM Connections as a provider for
Outlook Social Connector

Solutions Catalog http://catalog.lotus.com

Rational Team Concert
● Allow developers to quickly discover
experts throughout organization

● Enables Rational Team Concert (RTC)
development teams to collaborate with all
stakeholders via Connections

● Makes it easy for developers to share and
interact with the social network while
accelerating innovation
● Share RTC Work-items as Blogs, Forum
Posts or Status Updates
● Browse & search Connections from RTC
● Connects RTC Projects to Communities
● View Connections Business Cards within
27
RTC Web UI IBM
Confidential

Download Now:
https://jazz.net/projects/rational-team-concert/features/social

Connections for Web Experience
● Socialize your portal to find
content faster & engage users
by facilitating communication

● Easily bring Communities to
your Web Experience via
community portal pages.

● Enable customers to become
your brand allowing
collaboration in Connections
from portal

● Use Connections as your
bridge between external and
internal users


Windows® Explorer Plugin


Bookmark to Connections
■ Google Reader and IBM Connections Bookmarks Integration
(CuriousMitch)
─ http://www.curiousmitch.com/2011/11/integrating-google-reader-with-ibm-connections-
bookmarks/?
utm_source=dlvr.it&utm_medium=twitter&utm_campaign=curiousmitch_twitter#comment-20694


Mobile Apps


iPad Blog Editor from Blogsy

Blogsy will get me the content for this


Agenda
■ Q&A


Enterprise Content Manager Integration
■ Communities and Teams
need a place to store
documents

■ IBM Enterprise Content
Management (ECM) provides
class-leading repository
services for IBM Connections

■ Document Library within
Communities utilizing the
power of ECM

■ Desktop connectors provide
round-trip editing


Social Business Integration
■ Protection over standard Websphere ICAP interface ®

─ Real-time File Analysis for Viruses
─ Protection from known and unknown viruses
─ Pro-active alerting to users
■ Planned for Protector “next”
─ Keyword and Regular Expression Support
─ Blog-spam and Wiki filters

The information on the new product(s) is intended to outline our general product direction and it should not be relied on
in making a purchasing decision. The information on the new product is for informational purposes only and may not
be incorporated into any contract. The information on the new product is not a commitment, promise, or legal
obligation to deliver any material, code or functionality. The development, release, and timing of any features or
functionality described for our products remains at our sole discretion. 35 | © 2012 IBM Corporation

Portal+DB2+Connections+Sharepoint

http://www.youtube.com/watch?v=tBBAxVE1jMM


AppFusions Brings JIRA into Connections
■ Brings the activity stream from
JIRA into Connections

■ Monitor and see what's
happening within JIRA directly
from IBM Connections

■ Enables users to have a single
place to see what's happening
across the enterprise


Connections Data Population
■ Social Now & Smart Populator from ISSL

IBM Connections


Value Added Solutions - Server-based
■ embed.ly in Connections
─ http://www.lbenitez.com/2011/06/i-love-it-embedly-in-ibm-connections.html


Value Added Solutions – Server-based
■ Backup / Restore Tool For Communities
─ http://synch.rono.us/social/blog.nsf/dx/backup.htm


kudos@kudosbadges.com
www.kudosbadges.com
twitter @kudosbadges

Value Added Solutions - Client-based
■ OnTime Social Scheduling (IntraVision)
─ http://ontimesuite.com/news/nomination-for-lotusphere-2012-awards.html


TalkWheel Discussions in Communities


Subscribe to Media Gallery via iTunes


Agenda
■ Q&A


Social Business Mashup – “Social Banking”
A generalized scenario based on a real
customer engagement.

This “Social Banking Mashup” monitors
the “Social Pulse” of a bank in real-time
in addition to deep analytics into
consumer insights.

Components used:
• IBM Cognos Consumer Insights
• IBM Connections integration
• Real-Time Twitter Feeds
• Google Trends Search
• Built with IBM Mashup Center –
enterprise mashup platform.


Cognos Consumer Insight

●Sentiment analysis on social content
within IBM Connections to gain insight
on opportunities or bottlenecks


■ Twitter Feed in Profiles (JustNudge)
─ http://www.lbenitez.com/2011/11/how-to-get-twitter-feed-added-to-ibm.html


■ Add Facebook Like, Google +1, & Twitter buttons to Connections
─ http://www.lbenitez.com/2011/06/how-to-add-facebook-like-twitter-and.html


Twitter Monitoring in Connections
■ Leverage
existing
monitoring
tools directly
inside IBM
Connections

■ Create a
single place to
monitor
interactions

■ Choose which
hashtags to
monitor


Twitter Sentiment Analysis in Connections

■ Use Cognos Consumer
Insight and InfoSphere
Streams to gauge
consumer sentiment on
social networks such as
Twitter


Actiance Vantage
TM


Agenda
■ Q&A


TIMETOACT GROUP


Cognos and Connections
Helps teams maximize their efficiency, and
use resources effectively when making
important decisions.
■ From Cognos Business Intelligence
Dashboard
 Initiate an Activity
 View a list of Activities associated with
the Dashboard
 Access an Activity that is associated
with a Dashboard
■ From IBM Connections
 Open the Dashboard that is associated
with an Activity
 Access all the social collaboration
capabilities of IBM Connections (e.g.
Profiles, Communities, Wikis, Blogs,
Bookmarks, and more)


“Collaboration” – Act on your new insights with
IBM Connections


■ Profile Completion Widget (JustNudge)
─ http://www.lbenitez.com/2011/08/profile-completion-widget-now-available.html


Social Project Management


Examples of Connections in Portal


How To Get Started


Slide on API and pointers


Q&A


Recommended Sessions
■ INV201 – Strategy in Action: Building an Exceptional Work Experience for a Social Business – Mon
11am

■ ID222 – Exceptional Work Experience – Collaboration in Context with IBM Connections – Mon 1pm

■ AD202 – Social Business Standards: Making Social Work – Mon 1pm

■ AD203 – Developing Custom Client Applications Using the IBM Connections APIs – Weds 11:15am

■ ID224 – What's Coming in IBM Lotus Quickr for Domino “Next” - Weds 1:30pm

■ ID229 – Make Your Microsoft Stack Social with IBM Connections – Weds 3pm

■ INV305 – Getting Beyond Good Enough with MS Sharepoint – Thurs 10am


Legal disclaimer
© IBM Corporation 2012. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it
is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM
shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the
effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in
this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any
way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other
results.

All references to Showcase and Greenwell refer to a fictitious company and are used for illustration purposes only.


Connections Platform Integration - LS2012

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