Continuous process lmprovement & re engineering

This document discusses continuous process improvement and re-engineering. It defines continuous process improvement as ongoing efforts to incrementally or radically improve products, services or processes. Examples include reducing loan processing times in a bank or decreasing employee injuries. The document outlines steps to implement continuous improvement such as building work teams and using problem-solving techniques. It also provides ways to improve continuous processes such as reducing resources, errors, and increasing safety and satisfaction. Re-engineering is defined as fundamentally rethinking and redesigning business processes for dramatic improvements in performance metrics like cost, quality and speed. Reasons for re-engineering include increased competition, globalization and demanding customers.