Convered Voice and Data (tIPicall and Exponential-e)
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The document summarizes a meeting between representatives from Exponential-e, tIPicall, and Tata Communications to discuss converged voice and data services. Steve Harrington from tIPicall discusses how tIPicall has launched hosted and managed IP PBX, contact center, SIP trunking, and voice services. Alan Sawyer from Tata Communications then provides information about Tata Communications and its global network.
Convered Voice and Data (tIPicall and Exponential-e)
- 1. Converged Voice (SIP) & data breakfast briefing. 19th September 2012 Name: Dave Joplin Job Title: Head of Channel Company: Exponential-e Name: Steve Harrington Name: Alan Sawyer Job Title: European Business Development Job Title: Head of Channel Director Company: tIPicall Company: Tata communications
- 2. About tIPicall tIPicall is the distribution brand of tIPicall has launched a comprehensive Glemnet Telecom range of hosted and centrally managed tIPicall is the exclusive distributor of services including IP PBX, Contact TATA Communications Ltd for Hosted Centre, SIP Trunking, inbound and IP PBX and SIP trunking to the UK outbound voice services. switchless reseller and dealer channels. tIPicall has 10 years of experience and We are debt free and cash positive expertise in the telecoms industry including 5 years of hosted IP and SIP trunking sales and support. For more information please visit our website: www.tipicall.co.uk Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 3. Applied Innovation Delivering the benefits of technological innovation to market Dynamic Disruption Changing the battlefield and basis of competition
- 4. Exponential-e What we do . . . •Exponential-e leverages its own network to facilitate partners to deliver business critical services including cloud, voice, unified communications and connectivity. •From business Internet to data centre as a service, to cloud aggregation, organisations large and small are running critical services underpinned by Exponential-e’s technological innovations. •The difference between us and the rest, lies in how we deliver these services. Having our own network means we are able to define the way technology is used to deliver multiple services over one connection. “We have pioneered the next generation of cloud deployments by refining the interoperability between the network and the cloud. Our unique and innovative approach delivers the resilience, speed, control and versatility companies demand for their 24/7 non-stop compute platform.” Lee Wade CEO
- 5. History of Applied Innovation First UK Seminar “The Founded in company to Complementarity Designed October 2002. ‘unbundle of Next and built First UK company Ethernet’. Generation first ever Launch of Industry to launch PowerNGN Network and Launch of New leading VPLS Utilisation Internet over (Now Smart Virtualisation. Voice Network based Cloud Monitoring Ethernet Internet) is Exponential-e as Aggregation in Europe Services and launched Cloud Visionaries Platform ticketing Portal 2005 - 2002 2004 2007 2008 2010 2011 2012 2013 2006 Introduced First Wholesale World First. Investments in Intelligent Internet SIP Interconnect Application cloud, Routing Algorithm requiring no CPE Exponential-e’s Management datacenter and Ultra Low from the network latency cloud. A Cubed virtualization Ethernet is launched. Exponential-e 2.0 Financial Smart Wires Technology Trading 2012 – Our 10 Year Anniversary Network Launch of Customer Charter
- 6. Summary • Projected £42m turnover • 210 employees • 1300 clients • 30% CAGR • Offices in London, Manchester, Theale & New York • 100GigE network reaching into 60 cities, Europe & North America • And work to exacting international management standards ISO: 9001 ISO: 27001 ISO: 20000
- 7. Introduction to Exponential-e and tIPicall What does this partnership mean to you? – Future Proofing Customer Requirements – Consolidation – Lock In – Margin Increase and Decreased Costs – Simplified Design – Unlocks new Opportunities – Total Control
- 8. Exponential-e and tIPicall Presentation The benefits of VPLS to your business
- 9. History of Applied Innovation First UK Seminar “The Founded in company to Complementarity Designed October 2002. ‘unbundle of Next and built First UK company Ethernet’. Generation first ever Launch of Industry to launch PowerNGN Network and Launch of New leading VPLS Utilisation Internet over (Now Smart Virtualisation. Voice Network based Cloud Monitoring Ethernet Internet) is Exponential-e as Aggregation in Europe Services and launched Cloud Visionaries Platform ticketing Portal 2005 - 2002 2004 2007 2008 2010 2011 2012 2013 2006 Introduced First Wholesale World First. Investments in Intelligent Internet SIP Interconnect Application cloud, Routing Algorithm requiring no CPE Exponential-e’s Management datacenter and Ultra Low from the network latency cloud. A Cubed virtualization Ethernet is launched. Exponential-e 2.0 Financial Smart Wires Technology Trading 2012 – Our 10 Year Anniversary Network Launch of Customer Charter
- 10. Virtual Private LAN Service (VPLS) Private VPLS London New York Manchester
- 11. History of Applied Innovation First UK Seminar “The Founded in company to Complementarity Designed October 2002. ‘unbundle of Next and built First UK company Ethernet’. Generation first ever Launch of Industry to launch PowerNGN Network and Launch of New leading VPLS Utilisation Internet over (Now Smart Virtualisation. Voice Network based Cloud Monitoring Ethernet Internet) is Exponential-e as Aggregation in Europe Services and launched Cloud Visionaries Platform ticketing Portal 2005 - 2002 2004 2007 2008 2010 2011 2012 2013 2006 Introduced First Wholesale World First. Investments in Intelligent Internet SIP Interconnect Application cloud, datacent Routing Algorithm requiring no CPE Exponential-e’s Management er and network Ultra Low from the virtualization latency cloud. A Cubed Ethernet is launched. Exponential-e 2.0 Financial Smart Wires Technology Trading 2012 – Our 10 Year Anniversary Network Launch of Customer Charter
- 12. Smart Internet (the old PowerNGN) Firstly, your customer connects to our network . . . Customer
- 13. Cloud-Enabled Internet Direct connectivity to Public Cloud Providers Customer
- 15. Content Delivery Networks 200+ peer networks Education, Media, Business, Consumer Customer
- 16. Content Delivery Networks 200+ peer networks Education, Media, Business, Consumer 70% of customer traffic is only 1 hop (1-2ms) away from its destination gateway. Only 30% Customer goes via Internet transit Tier 1 Transit
- 17. Our Next-Generation Network tIPicall SIP or tIPicall Hosted Business Grade Internet Cloud Business Grade Next-Generation Network Layer 2 Converged Access using VLANs Private Cloud Public Secure Internet Feed Low Latency WAN Link
- 18. History of Applied Innovation First UK Seminar “The Founded in company to Complementarity Designed October 2002. ‘unbundle of Next and built First UK company Ethernet’. Generation first ever Launch of Industry to launch PowerNGN Network and Launch of New leading VPLS Utilisation Internet over (Now Smart Virtualisation. Voice Network based Cloud Monitoring Ethernet Internet) is Exponential-e as Aggregation in Europe Services and launched Cloud Visionaries Platform ticketing Portal 2005 - 2002 2004 2007 2008 2010 2011 2012 2013 2006 Introduced First Wholesale World First. Investments in Intelligent Internet SIP Interconnect Application cloud, Routing Algorithm requiring no CPE Exponential-e’s Management datacenter and Ultra Low from the network latency cloud. A Cubed virtualization Ethernet is launched. Exponential-e 2.0 Financial Smart Wires Technology Trading 2012 – Our 10 Year Anniversary Network Launch of Customer Charter
- 19. Centralised Firewall all sites have independent access to the Internet Business Grade Internet Private VPLS Manchester Reading Existing Firewall London
- 20. Managed Services & Co-Location Business Grade E-Commerce Servers Distributed Clusters Internet DDMZ VPLS Create low cost Disaster Recovery solutions by effortlessly distributing servers to other offices E-Commerce Servers Two of the E-Commerce servers relocated into a public Data Centre
- 21. Our Next-Generation Network Geographically Diverse Servers running the Software Business Grade Internet Private VPLS Manchester Reading London HQ
- 22. History of Applied Innovation First UK Seminar “The Founded in company to Complementarity Designed October 2002. ‘unbundle of Next and built First UK company Ethernet’. Generation first ever Launch of Industry to launch PowerNGN Network and Launch of New leading VPLS Utilisation Internet over (Now Smart Virtualisation. Voice Network based Cloud Monitoring Ethernet Internet) is Exponential-e as Aggregation in Europe Services and launched Cloud Visionaries Platform ticketing Portal 2005 - 2002 2004 2007 2008 2010 2011 2012 2013 2006 Introduced First Wholesale World First. Investments in Intelligent Internet SIP Interconnect Application cloud, datacent Routing Algorithm requiring no CPE Exponential-e’s Management er and network Ultra Low from the virtualization latency cloud. A Cubed Ethernet is launched. Exponential-e 2.0 Financial Smart Wires Technology Trading 2012 – Our 10 Year Anniversary Network Launch of Customer Charter
- 23. The New Voice Aggregation Platform
- 24. SIP with Exponential-e Cloud
- 25. PBX and everything in the Cloud
- 26. The Exponential-e Solution Business Grade tIPicall Internet iSCSI DSL Network Exponential-e Data VPLS VPLS Network Supplier/Exchange/ Partner/Client Site Hub site Voice VPLS iSCSI Co-Location Spoke Site (DR)
- 28. Our products tIPicall - powered by Tata Communications Hosted IP PBX SIP Trunking Global Contact Centre tIPicall IP PBX is a network-based centrally built on the Tata Communications global tIPicall Hosted Global Contact Centre is a hosted multi-tenant service. SIP network providing the highest quality SIP-based Multimedia Contact Centre of voice across a Tier 1 carrier software solution. Inbound Services Data A range of Geo, Non Geo and tIPicall broadband offers a variety of International numbers managed via a speeds and services, DSL Max , DSL web portal 2+, Annex, SDSL solutions Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 29. SIP Trunking tIPicall SIP Trunking is built on the Tata Communications global IP network providing the highest quality of voice across a Tier 1 carrier at very competitive rates. Our network and interconnects How does it work? Technical requirements Systems SIP trunks pricing starts from £1 per month rental Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 30. Why use SIP at all? Functionality Control Future proof Cost Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 31. tIPicall SIP capabilities System types Gateways Disaster recovery International (Ships) International numbering Free calls Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 32. © Copyright 2012 Tata Communications Ltd. All rights reserved. The F1 FORMULA 1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related logos are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved 32
- 33. You may have heard of Tata?
- 34. Things have changed - new world in telecoms
- 35. Tata Group at a Glance $83.5 billion #65 Annual Revenue Worldwide Brand (Source: Brand Finance) 395,000 >60% Employees Worldwide Non-India #11 Most Reputed Company Over 140 (Source: Reputation Institute) Years in Operation UK Group’s Largest Market Only Indian entity on Forbes’ List of World’s 20 Most Over 100 Reputed Companies* Operating Companies in 7 Sectors Across 6 Continents * Awarded in 2006 by the United States – India Business Council (USIBC) 35
- 36. Worlds largest carrier – 50+ billion minutes PA
- 37. over 1 in 6 of all 25% of world’s lit international calls capacity Tata Communications | At a glance 50 billion 3,600 Pbit +75% 99.7% international minutes IP traffic carried per IP traffic carried, over of the world’s GDP reached carried 2010-11 month 2009/10 by our services 73 million 75% 20Tb/s 1.2 million voice database of all inter-carrier submarine cable capacity international circuits in transactions per day Telepresence calls operation © Copyright 2012 Tata Communications Ltd. All rights reserved. industry leader state-of-the-art infrastructure customers #1 international voice over 210,000km of owned 1,600 carriers carrier fibre 785 mobile operators #1 submarine cable owner member of over 80 cable 10,000 corporate customers #1 mobile signalling consortiums 74,000 SME customers #5 IP transit provider 400 PoPs 650 corporate customers in fastest growing tier one more than 110,000 sq m of South Africa operator data centre space in 20 customers in 197 countries #1 in enterprise data in countries India legacy-free transport networks
- 38. Next Generation Network Reliability & Quality © Copyright 2012 Tata Communications Ltd. All rights reserved.
- 39. Global Network Reach in 190 Countries © Copyright 2012 Tata Communications Ltd. All rights reserved.
- 40. Growing market share International wholesale traffic of major carriers Tata Communications © Copyright 2012 Tata Communications Ltd. All rights reserved.
- 41. Customer References A British based telecommunications services company – Primary supplier of their international voice termination services © Copyright 2012 Tata Communications Ltd. All rights reserved. A global leader in networking equipment – Carry voice traffic for WebEx Collaboration Service globally A Fortune 500 USA headquartered global leader in business and technology services - Manage outgoing and incoming voice for 30 delivery centers
- 42. Client examples City company DR Multiple sites UK MPLS International sites local breakout Green field site Expo-e Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 43. Hosted IP PBX Multi-tenant SIP based IP PBX solution that provides flexibility and easy browser based management of all tenants’ specific configurations. The hosted PBX integrates fixed and mobile telephony, soft and hard phones, integrates legacy PBXs (through SIP media gateways). Hosted seats from £5.00 per month rental Hosted seat on iPhone and Android Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 44. Network services Call recording International number presentation Fraud monitoring BGP peering Diverted number presentation Multi site failover Usage warnings Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 45. tIPicall Resale Proposition White label Own branded web portal and sales and marketing materials Competitive pricing Account Management Free Sales and technical training Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 46. tIPicall Service & Support Flexible levels to suit reseller Support available up to 24 x 7 helpdesk provides monitoring, maintenance and management 1st and 2nd line support Dedicated help desk number Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 47. tIPicall Billing Bureau service with branded billing revenue collection and DDM Or monthly CDR Contact Us +44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
- 48. Any Questions?
Editor's Notes
- #11: VPLS = Virtual Private LAN services Bridged multipoint Ethernet service BUT from customer’s perspective it looks as if all sites are connected to single switched LANThis allows the replication of broadcast / multicast traffic in service domain MAC learning over tunnel & access portsVPLS is L3 agnostic, can transport anything that goes over Ethernet (not true for IPVPN(s)) SO What?
- #18: Now I think it is a good time to pause and take stock of how this fits together and how this helps me cover off some the benefits of the Gamma service combined with Expo in the form of simple one site case studyI hope you can see how we have constructed this it shows lock in and margin opps for you we have covered To put some meat on the cost reduction piece let me talk you through a simple cost model PNGN 25 £475 a month, £75 a month for the SIP and £100 for VLAN to DC = £650 10 on 10 internet connection £600 per month and a ISDN 30 £400 per month = £1000 =£350 a month = 35% with out the additional high margin services
- #20: So the solution looks like this and can be made as resilient as the end user needs it to be, while remaining extremely simple managedVPLS lets you automatically switch between active passive firewalls or load balance active active
- #27: Now to shwo this in a multipste envirmoment
- #34: Most people will have heard of Tata – the indian conglomerate, and recognise us from one of the 100 operating companies
- #35: But we have evolved into a new generation of companies – a completely new concept
- #37: We have a great pedigree but it is enough just to be big