Converged User Experience
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The document discusses the challenges of organizational human-computer interaction (HCI) in democratizing innovation within media and communication sectors. It highlights a holistic design approach that promotes community-driven processes and prosumerism, emphasizing the role of lead user innovation in healthcare settings, as exemplified by Austin Health. Additionally, it addresses the need for agile methodologies in IT to overcome political and operational hurdles, promoting user-led creativity and connectivity.
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Converged User Experience
- 1. Organisational HCI Challenges for Democratising Innovation Rod Farmer <Rod.Farmer@team.telstra.com>
- 2. CONVERGED USER EXPERIENCE COMMS MEDIA TRANSFORMATION A holistic and consistent design approach across all of our products 10kb 80-100kb Carriage vs Subscription Network performance Iconography Physical vs Screen Display Font support Media formats Focus behaviour Language support News Home Today Sport Music Weather Games Tones & Pics
- 3. Hedged bets on innovators Poor utilisation of resources, time and money Increased product development Alienation and increased costs Manufacturer Model Product and Value Driven Enterprise RESULTS
- 4. Convergence Culture Community-Driven Open Systems Encourages Prosumerism Emphasises Self-Expression Lead User (Democratised) Model Community Creative Process RESULTS
- 5. Platform-Enabled Lead User Innovation Enabling the Community Process
- 6. Case Study – Austin Health 840 beds, 65,000 inpatients, 130000 outpatients Statewide services and remote consultation IT hampered by Political Cycles (3 vs 6) Agile more suitable than megalithic Intermountain Hospital (2 year cycles) Pitfalls for IT in Healthcare Language Decision support at point of care Connectivity and continuance of care
- 8. Alignment Representation Embeddedness User Lead Social Creativity Open Door Community-driven Lifecycle tools Branded vocabulary Design discourse
- 9. For further details, contact me on [email_address]