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Conversational AI & Open Source #OSSPARIS19

F
François

This document summarizes a presentation about developing conversational AI using open source technologies. It discusses using the open source Tock kit to build conversational assistants, including OuiBot which is used by Oui.sncf customers. Tock allows building assistants that can operate across multiple channels like messaging, voice and smart displays. The presentation shares the company's experience and convictions about using open source to promote innovation, agility, skills sharing and data ownership while developing conversational AI technologies.

Technology
Related topics:
Conversational AI
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CONVERSATIONAL AI & OPEN SOURCE François Nollen @FrancoisN0 Julien Buret @jburet Paris Open Source Summit 2019
CHATBOTS & INSTANT MESSAGING #OSSPARIS19
VOICE ASSISTANTS & SMART DISPLAY #OSSPARIS19
#OSSPARIS19 CONVERSATIONAL IS NATURAL Why adoption is so fast? Because it’s natural! Simply use your voice, and speak Write as you speak, no more forms and menus
MARKET & MATURITY ? #OSSPARIS19
Part 1 : Leveraging Open Source to develop Conversational AI products for four years…
OUIBOT THE ASSISTANT FOR OUI.SNCF CUSTOMERS OUIbot is live on Messenger, Oui.sncf, Google Assistant, Google Home, Alexa, Business Chat and WhatsApp ! (+ soon on Djingo) #OSSPARIS19
BACK IN 2016 Make or buy ? → Innovation → Agility → Skills #OSSPARIS19 GAFAM Vendors Startups OSS ??
TOCK « THE OPEN CONVERSATION KIT » #OSSPARIS19 Language Understanding User Interface Multichannel Multilingual Live Chat (CR)
FROM 2 TO 6 ASSISTANTS IN 2019 https://doc.tock.ai/tock/en/about/showcase/ #OSSPARIS19
ORCHESTRATION / CHOREOGRAPHY Metabots & bots federations User experience Platform #OSSPARIS19
CHALLENGES AND CONVICTIONS SO FAR Confidential Data / GDPR Conversational Models = Core Value Sustainability / Relevance / Effort #OSSPARIS19 Innovation / Agility / Skills Growth / Scalability Open Source Software Empowered Teams Skills Center Open Source Software Data / Model Ownership Interoperability State of the Art Shared Effort Governance Deep Learning Question Answering Sentiment Analysis Speech To Text OSS Consortium ?
WE WILL CONTINUE TO USE, SHARE & PROMOTE TOCK https://doc.tock.ai/ (Apache License, version 2.0) #OSSPARIS19
Part 2 : Sharing convictions about Open Source & Conversational AI with guests and partners…
OTANA SHAFIEIVAND « Open Source First » Otana SHAFIEIVAND Chef de projet IA & Data Science EDF – DSI Commerce #OSSPARIS19
STÉPHANIE DELAUNAY #OSSPARIS19
RICHARD POPA #OSSPARIS19
FABIEN SENLANNE Leader in Quality assurance & Testing Leader local markets development Innovative actor in the Agile world and Cloud Leader in Cybersecurity SBF 250 #OSSPARIS19
SIMON CLAVIER #OSSPARIS19
THANK YOU François Nollen @FrancoisN0 Julien Buret @jburet « Un grand merci à nos invités et partenaires, aux jurys, organisateurs et visiteurs du POSS et aux communautés qui animent nos logiciels libres. L’Open Source nous rapproche. »
Video recording « Les Acteurs du Libre » Website « Paris Open Source Summit » Website Photo album

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Conversational AI & Open Source #OSSPARIS19

  • 1. CONVERSATIONAL AI & OPEN SOURCE François Nollen @FrancoisN0 Julien Buret @jburet Paris Open Source Summit 2019
  • 2. CHATBOTS & INSTANT MESSAGING #OSSPARIS19
  • 3. VOICE ASSISTANTS & SMART DISPLAY #OSSPARIS19
  • 4. #OSSPARIS19 CONVERSATIONAL IS NATURAL Why adoption is so fast? Because it’s natural! Simply use your voice, and speak Write as you speak, no more forms and menus
  • 5. MARKET & MATURITY ? #OSSPARIS19
  • 6. Part 1 : Leveraging Open Source to develop Conversational AI products for four years…
  • 7. OUIBOT THE ASSISTANT FOR OUI.SNCF CUSTOMERS OUIbot is live on Messenger, Oui.sncf, Google Assistant, Google Home, Alexa, Business Chat and WhatsApp ! (+ soon on Djingo) #OSSPARIS19
  • 8. BACK IN 2016 Make or buy ? → Innovation → Agility → Skills #OSSPARIS19 GAFAM Vendors Startups OSS ??
  • 9. TOCK « THE OPEN CONVERSATION KIT » #OSSPARIS19 Language Understanding User Interface Multichannel Multilingual Live Chat (CR)
  • 10. FROM 2 TO 6 ASSISTANTS IN 2019 https://doc.tock.ai/tock/en/about/showcase/ #OSSPARIS19
  • 11. ORCHESTRATION / CHOREOGRAPHY Metabots & bots federations User experience Platform #OSSPARIS19
  • 12. CHALLENGES AND CONVICTIONS SO FAR Confidential Data / GDPR Conversational Models = Core Value Sustainability / Relevance / Effort #OSSPARIS19 Innovation / Agility / Skills Growth / Scalability Open Source Software Empowered Teams Skills Center Open Source Software Data / Model Ownership Interoperability State of the Art Shared Effort Governance Deep Learning Question Answering Sentiment Analysis Speech To Text OSS Consortium ?
  • 13. WE WILL CONTINUE TO USE, SHARE & PROMOTE TOCK https://doc.tock.ai/ (Apache License, version 2.0) #OSSPARIS19
  • 14. Part 2 : Sharing convictions about Open Source & Conversational AI with guests and partners…
  • 15. OTANA SHAFIEIVAND « Open Source First » Otana SHAFIEIVAND Chef de projet IA & Data Science EDF – DSI Commerce #OSSPARIS19
  • 18. FABIEN SENLANNE Leader in Quality assurance & Testing Leader local markets development Innovative actor in the Agile world and Cloud Leader in Cybersecurity SBF 250 #OSSPARIS19
  • 20. THANK YOU François Nollen @FrancoisN0 Julien Buret @jburet « Un grand merci à nos invités et partenaires, aux jurys, organisateurs et visiteurs du POSS et aux communautés qui animent nos logiciels libres. L’Open Source nous rapproche. »
  • 21. Video recording « Les Acteurs du Libre » Website « Paris Open Source Summit » Website Photo album