Conversion Optimization Webninar with Peep Laja
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Peep Laja and Jerry Rietveld discuss strategies to convert clicks into customers, emphasizing the importance of a systematic approach to optimization rather than mimicking competitors. They outline a multi-step process including technical and heuristic analysis, digital analytics, user testing, and qualitative surveys to identify and address website problems. Additionally, the document stresses the necessity of measuring everything and actively engaging in continuous testing and improvement.
Conversion Optimization Webninar with Peep Laja
- 1. What steps are you taking to turn clicks into customers? Peep Laja Founder, Conversion XL @peeplaja Jerry Rietveld Digital Marketing, Optimizely @jgrietveld Guest speakerHost
- 2. How To Win More A/B Tests and Get Bigger Impact per Successful Experiment Peep Laja, ConversionXL
- 5. How would you go about it?
- 6. “you can easily sort through the 100+ techniques”
- 11. Best practices?
- 15. Don’t copy your competitors, they don’t know what they’re doing either
- 16. So you need a systematic approach. A process.
- 17. If you can’t describe what you’re doing as a process, you don’t know what you’re doing William Deming
- 18. How do we optimize the optimization program?
- 19. The discovery of what matters
- 20. What are the problems? Where?
- 22. Yet another guy with a bunch of data à
- 23. Ask the right questions
- 24. • whose problem are we solving? • what do they need? • what do they think they want? • why? • how are they choosing / making a decision? • why? • what are they thinking when they see our offer? • how is what well sell clearly different? • where is the site leaking money? • what is the problem? • what are they doing or not on the website? • what leads more people to do X?
- 25. …careful with your interpretations
- 27. Step #1: Technical analysis • Is shit broken? • Where? • Which browsers? • Which devices? • Which pages are slow?
- 29. Step #2: Heuristic analysis • Relevancy? • Clarity? • Motivation? • Friction?
- 30. Clarity
- 32. Visual hierarchy
- 35. Screw
- 36. Screw
- 37. Screw
- 38. Screw Uninspiring headline. Not enough info 5 bullets is too much, lack of focus My grandma designs better sites Testimonial credibility questionable Too little is done to get me to click Unhelpful screenshot
- 42. What’s wrong with this picture?
- 43. Step #3: Digital analytics • Where are the leaks? • Which segments? • What are users doing? • Which actions correlate with higher conversions?
- 44. Measure everything You’ll need it later
- 51. How many different ways are there?
- 55. #4: Mouse tracking & form analytics • Where do they click? • How far down they scroll? • Differences between devices? • Session replays
- 57. #5: Qualitative surveys • Buyer groups • Which problem are they solving? • How are they deciding? • What’s holding them back? • What else do they want to know?
- 62. #6: User testing • What’s difficult to understand? • What’s difficult to do? • What goes wrong?
- 65. Now you know what (most of) the problems are with your site!
- 66. • Instrument • Just Do It • Test • Hypothesize • Investigate
- 67. 1. Solve big problems with obvious solutions first
- 68. 2. Use persuasion, creative ideas for trickier stuff
- 69. 3. Test radically different concepts to move past local maxima
- 70. Issue Bucket Background Action Rating Google Analytics bounce info is wrong Instrument Google Analytics script is loaded twice! Line 207 and 506 of the home page bothcontainGA code, as do all the other pages. Remove the double entry ★★★★★ Conversions are low for IE9. Investigate Possible cross-browser issues. Conduct cross-browser testing. ★★★ People don’t know how to use category pages Hypothesize Too many options, unfamiliar information architecture & layout. Re-think the category page layout ★★★★ Missing value propositionon the home page Test Add a compelling value proposition in the header of your website that states what your website is about, what can they do here and why should they do it Add prominent value proposition ★★★★★ Content is very hard to read JFDI Font size 11px is too small Increase font size ★★★
- 72. Full case study: http://conversionxl.com/case-‐study-‐how-‐we-‐improved-‐landing-‐page-‐conversion/ 79.3% uplift in conversions Peep Laja, ConversionXL @peeplaja
- 75. This stuff is difficult
- 76. “Everybody wanna be a bodybuilder but nobody wanna lift heavy ass weights” Ronnie Coleman
- 77. “Everybody wants a win, but nobody wants to do the heavy ass conversion research” Peep Laja
- 78. Remember this: 1. Think in terms of processes, not tactics 2. Focus on the discovery of what matters 3. Do the heavy ass lifting
- 79. Thank you! Come to ConversionXL Live March 30th – April 1st 2016
- 80. Questions? Start testing: http://app.optimizely.com Download our testing toolkit: http://optimize.ly/testing-toolkit More info and tickets for Conversion XL Live: http://live.conversionxl.com/