Cordelta tibco-presentation-social collaboration-intranets2012
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The document discusses social collaboration for building community within a professional services firm established in 2004, which employs 110 staff and 60 contractors. It highlights key challenges such as excessive email communication, inefficient decision making, and lost knowledge due to unorganized mailing lists, along with the tools used for collaboration like Confluence and Jira. The firm aims to improve communication efficiency and effectiveness through streamlined communication channels and reduced mailing list clutter.
Cordelta tibco-presentation-social collaboration-intranets2012
- 1. SOCIAL COLLABORATION HELPING BUILD COMMUNITY Presenter: Ma8hew Ryan Time: 4pm Date: 15 May 2012
- 2. Background • Professional Services Firm • Established 2004 • 110 staff and 60 contractors • Best Place to Work 2011 (11th), 1st for Fairness Category • Disconnected consulWng workforce • Spread across clients and locaWons • Teams range in size from 1 to 20 • Engagements range in duraWon from 2 weeks to 2+ years 2 www.cordelta.com
- 3. Our Systems • Confluence • project collaboraWon, documentaWon, structured knowledge • JIRA • issues, risks, change requests, EPICs, Storeys, tasks, bugs • Email • Messages, conversaWons, unstructured knowledge • Mailman (decommissioning) • Mailing lists • Survey Tool (decommissioning) • Decision making, feedback, polls • TIBBR • ConversaWons, decision making, feedback, polls 3 www.cordelta.com
- 4. Our key problems • Many different groups/communiWes • Too much email! • Inefficient decision making • Mailing List Maintenance • Knowledge lost in email • PracWce Group CollaboraWon www.cordelta.com
- 5. Email Jumble 5 www.cordelta.com
- 6. Sorted! 6 www.cordelta.com
- 7. An Example 7 www.cordelta.com
- 8. Decision making – EffecWveness Curve Meetings, Synchronous Good for building relationships only. Effectiveness Gap 80% of communication is non-verbal Effectiveness & Efficiency TIBBR, Asynch Good for conversations, decisions etc! Email, Asynch Good for shouting! 0 3 6 9 12 15 18 21 24 27 30 33 Number of People 8 www.cordelta.com
- 10. Too many mailing lists • Too many lists • No idea who is on them • Staff did not know how to subscribe to the them • Did not know how to unsubscribe to them • Reply All sWll applied • Too much email noise with no control over how to receive message from mailing lists • Overhead for ICT team in keeping the lists up to date 10 www.cordelta.com
- 11. Minimum Lists Now • everyone@cordelta.com -‐ used just for important broadcasts • External to internal lists such as • quotes@cordelta.com • admin@cordelta.com 11 www.cordelta.com
- 13. Explicit 13 Tacit www.cordelta.com
- 14. PracWce Development 14 www.cordelta.com