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- 1. 12002/5/124 IS-HK Building Leadership in VPN & IT Solutions in the Greater China Market Infoserve Technology Corp.
- 2. 22002/5/124 IS-HK Disclaimer This document has been prepared by Infoserve Technology Corp. (“Infoserve” or the “Company”) solely for use by the professional recipients to whom it was distributed. It is not intended for general distribution to the public and may not be reproduced or redistributed. By accepting this document, you are agreeing to maintain absolute confidentiality regarding the information disclosed in the document. The information contained in this document has not been independently verified. No representation or warranty express or implied is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or veracity of the information or opinions contained herein. None of the Company or any of it respective affiliates, advisers or representatives shall have any liability whatsoever for any loss howsoever arising from any use of the document or it contents or otherwise arising in connection with the document. This document has been prepared solely for the purpose of assisting professional recipients. This document is not intended to provide the sole or principal basis of any investment or credit decision or any other risk evaluation and may not be considered as a recommendation by the Company.
- 3. 32002/5/124 IS-HK Table of Contents Executive Summary About Infoserve
- 4. 42002/5/124 IS-HK Executive Summary Infoserve Overview Recent Development Strategic Alliance
- 5. 52002/5/124 IS-HK Executive Summary Infoserve Overview Founded in 1992, Infoserve is a specialized service provider of communications, Internet access and related services focused in IP-based and MPLS-based VPN currently operating in Taiwan, Hong Kong, the PRC, Japan, Singapore, and the USA. Through partners arrangement, Infoserve is capable of providing end-to-end MPLS services in PRC & other primary markets. Currently maintaining 280 employees worldwide, serving over 5,000 corporate customers and over 260,000 individual customers & positioned as the third largest ISP in Taiwan in terms of revenue. Aiming to become the No. 1 VPN provider in the Greater China market, Infoserve is currently servicing over 220 IP-VPN/MPLS-VPN customers.
- 6. 62002/5/124 IS-HK Executive Summary Recent Development On 8th January 2002, Infoserve was successfully listed on the GEM of the Stock Exchange of Hong Kong Ltd. Announcement of 2001 annual result on 2nd April 2002. Announcement of 2002 Q1 results on 10th May 2002. Recent share price, based on a 30-day moving average of HK$1.55. Strategic alliance with TTN : press conference on 18th April 2002.
- 7. 72002/5/124 IS-HK Executive Summary Strategic Alliance Infoserve aims to build up strategic alliances relationship with major players in the market. Infoserve’s synergies to strategic partners include: New customers referral to partners for business expansion. Instead of a simple seller, an aggregator’s role helps reduce cost via volume build-up. Co-branded marketing efforts for sales promotions. Service Level Agreement (SLA) inclusive of site-to-site monitoring. Transparent partners’ control of end-to-end MPLS capability, rather than via interface. Competent sales force for account management. One stop shopping under solid networking in the Greater China Market.
- 8. 82002/5/124 IS-HK About Infoserve Infoserve’s New Vision Transition to a VPN & IT Solutions Provider Become the Largest Player in Greater China Shareholders & Corporate Structure Management Team Service Category Extensive IP Network Infrastructure Overseas Subsidiaries & Service Licenses People & Support Global Partnership & Suppliers
- 9. 92002/5/124 IS-HK About Infoserve Infoserve’s New Vision Today…..INFOSERVE is a specialized service provider of communications, Internet access and related services with focus in IP-VPN & MPLS-VPN. Tomorrow…..INFOSERVE is aiming to become one of the largest service provider of VPN & IT solutions in the Greater China region extending service capabilities in management services, SI, ASP & other IT solutions for the reinforcement of Infoserve’s market dominant in the field of VPN & IT solutions.
- 10. 102002/5/124 IS-HK About Infoserve Transition to a VPN & IT Solutions Provider In light of the current drastic market changes, including commoditization of ISP services, rapid price reduction, lower than expected growth in saturated market and severe competition, Infoserve is reengineering its focus in the competency of business development and service capability under the following guidelines: To become the strongest VPN player in the Greater China region Absolute control of last mile of sales, i.e., multiple channel to reach out to end customers To utilize VPN as a platform for multi-services approaches which include MOS & SI Expansion through M&A and SI channel build-up Incorporate integrated services sales through channels resulting in production enhancement Sales quality & technological upgrade to build client faith SI experienced staff recruitment Objective:Objective: To become a service providerTo become a service provider capable of providing VPN, MOS & ITcapable of providing VPN, MOS & IT Solutions.Solutions.
- 11. 112002/5/124 IS-HK About Infoserve Become the Largest Player in Greater China Successful alliance with TTN laid out a blueprint for further alliance and various M&A opportunities in the Greater China region. Aggressive VPN customer acquisition in order to achieve a revenue goal of more than US$ 10M in 2002. Objective:Objective: To become the largest and most profitable service providerTo become the largest and most profitable service provider ofof VPN & IT Solutions in the Greater China region.VPN & IT Solutions in the Greater China region. Opportunities: Cooperation in sales & business ventures via combined customer base & services provisioning to maximize market share and leadership in such sector. (1+1 >2). Resources sharing to reduce redundant cost to enhance gross profit. (1+1 <1.5) in total network cost. Synergy and reduction of human resource for more competitiveness resulting in lower operating cost.
- 12. 122002/5/124 IS-HK About Infoserve Shareholders & Corporate Structure Reputable international Telco & financial institution on the shareholders’ list KA Land InfoserveInfoserve TaiwanTaiwan InfoserveInfoserve Hong KongHong Kong InfoserveInfoserve PRCPRC InfoserveInfoserve SingaporeSingapore InfoserveInfoserve USAUSA 100% 100% 100% 100% 100% InfoserveInfoserve JapanJapan 100% Infoserve Technology Corp.Infoserve Technology Corp. (Cayman Islands)(Cayman Islands) 19.23% Phil Tsai Michael Chang 26.81% Management Employees 1.14% 2.67% CDIB 5.34% SingTelSingTel 100% 18.56% Individual Share Holders IPO Public Share Holders 14.88% 11.37%
- 13. 132002/5/124 IS-HK About Infoserve Management Team Phil Tsai -- Chairman & CEO Founded Infoserve in 1992 Previously in marketing at ABB and Hewlett Packard Michael Chang -- President Joined Infoserve in 1993 Formerly a marketing manager in real estate development Johnny Liu – COO & Taiwan GM Joined Infoserve in 1996 Previously an engineer at the Aeronautical Industry Development Centre, Taiwan Steven Wang -- CTO Joined Infoserve in 1993 Previously a software engineer at Unitech Electronics Co. Ltd. John Chung -- CFO Joined Infoserve in 2000 Over 10 years finance and accounting experience
- 14. 142002/5/124 IS-HK About Infoserve Service Category Low High Difficulty Value-added Six Layers of Services: Starting from store-&-forward fax services, Infoserve has evolved from a small telecom start-up to a listed company providing value-added services to multi-national corporations during the last decade. Today, Infoserve is providing an extensive line of multi-layer services to satisfy all customer needs from communications to ASP . Focus : Currently focusing on core competence in IP-based & MPLS- based VPN.
- 15. 152002/5/124 IS-HK About Infoserve Extensive IP Network Infrastructure Infoserve’s privately managed IP-based network comprises of : 15 POPs in Taiwan over a digital fiber optic backbone connected via T1 / T3 and a fully dedicated STM1 circuits. Each of these POPs is equipped with an emergency back-up power supply Five additional POPs with two located in the USA, and one in Hong Kong, Japan and Singapore. These POPs are connected to Infoserve’s network through dedicated T1 / T3 & STM1 circuits
- 16. 162002/5/124 IS-HK About Infoserve Overseas Subsidiaries & Service Licenses China Beijing Infoserve Technology Ltd. Incorporated in September 2000 Shanghai & Shenzhen branch offices established in Mar & Sep 2001 Total 18 employees Business license including technical consultation & SI. China Beijing Infoserve Technology Ltd. Incorporated in September 2000 Shanghai & Shenzhen branch offices established in Mar & Sep 2001 Total 18 employees Business license including technical consultation & SI. Singapore Infoserve Technology Pte. Ltd. Incorporated in February 2001 Total 4 employees Service-Based Operator license Singapore Infoserve Technology Pte. Ltd. Incorporated in February 2001 Total 4 employees Service-Based Operator license USA Infoserve Telecom Corp. Incorporated in New Jersey in February 1996 Total 6 employees F.C.C. Tariff #1 and # 2 F.C.C. Overseas Common Carrier 214 License for Global Resale Services U.S. Branch Offices: Jersey City, NJ (US headquarters) Los Angeles, CA (switch site) USA Infoserve Telecom Corp. Incorporated in New Jersey in February 1996 Total 6 employees F.C.C. Tariff #1 and # 2 F.C.C. Overseas Common Carrier 214 License for Global Resale Services U.S. Branch Offices: Jersey City, NJ (US headquarters) Los Angeles, CA (switch site) Hong Kong Infoserve Technology HK Ltd. Incorporated in October 1996 Total 17 employees PNETS, ETS, IVANS & ISP licenses Hong Kong Infoserve Technology HK Ltd. Incorporated in October 1996 Total 17 employees PNETS, ETS, IVANS & ISP licenses Japan Infoserve Technology K.K. Incorporated in Tokyo in January 2000 Total 3 employees General & Special Type II telecommunication licenses Japan Infoserve Technology K.K. Incorporated in Tokyo in January 2000 Total 3 employees General & Special Type II telecommunication licenses
- 17. 172002/5/124 IS-HK About Infoserve People & Support R&D has launched 14 new products and services in the past two years Developed an intelligent internal IT system which substantially enhance internal efficiency State-of-the-art network operation center (NOC) providing real-time 24 hours network management functions and customer service First Internet service provider in Taiwan to receive ISO 9002 for superior service quality
- 18. 182002/5/124 IS-HK About Infoserve Global Partnership & Suppliers.