Strategies for Seamless Recovery in a Dynamic Data Landscape
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IP ServerOne is a managed cloud service provider in Malaysia, established in 2003, offering a range of services including disaster recovery, cloud solutions, and managed services. They emphasize personalized service and security, providing certifications such as ISO27001 and PCI-DSS. Their Acorn Recovery service is designed for efficient disaster recovery, featuring dual data centers, immutable storage, and 24/7 support to ensure business continuity.
Strategies for Seamless Recovery in a Dynamic Data Landscape
- 1. www.ipserverone.com IP ServerOne: Managed Cloud Service Provider in Malaysia © Copyright IP ServerOne Solutions Sdn Bhd Strategies for Seamless Recovery in a Dynamic Data Landscape Speaker: Simon Ng | Sales Director of IP ServerOne MYNOG-11 CONFERENCE 2024
- 2. 1 2 3 4 5 6 7 8 Over 70 employees and counting 300 racks throughout South East Asia Managing over 7000 physical servers A licensed Cloud Service Provider under MCMC Managing more than 5000 customers Application’s Infrastructure Data centers in MY, SG and HK ISO/IEC 27001 ISO/IEC 27017 SOC 2 Type II PCI-DSS, CSA STAR-L1, CSA STAR-L2 About Us Our Story Our People Our Expansion Our Reliability Our Credibility Our Customers Our Presence Our Security Founded in 2003, Over 2 decades of success business story © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential
- 3. At IPSERVERONE, we're your approachable Managed Cloud Services Provider that you can easily talk to. We start by getting a deep understanding of your business, so we can provide the ideal solution for you. Who Are We © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential
- 4. Our Story 01 Discover the warmth and personalized care of our managed cloud services, and let us show you how “We Host Better.”
- 5. 21 Years Ago Established Year Product: Domain name, Web Hosting Head Count: Lone- Ranger Domain name, Web Hosting, Dedicated Server, and Co-location Head Count: 15 Incubating Cloud Hosting 2.0 Head Count: 30 The Start of Cloud Hosting 1.0 Head Count: 30 • ISO27001 certified • 1st colo provider in Malaysia offers Cloud Scrubbing • Enabled Anti-DDoS to all services Head Count: 40 2003 2008 2013 2015 2016 Our Milestones © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential
- 6. 2017 2018 2019/2020 2021 2022 Our Milestones © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential • Setting up CJ1 Data Center • Incubating Cloud Hosting 3.0 Head Count: 48 • Start of CJ1 Data Center operation • PCI-DSS Certified • Start of Cloud Hosting 3.0 Head Count: 55 • Expansion of CJ1 Data Center space on 3rd Floor • Launch of VMware Singapore Head Count: 60 2019/2020 (Pandemic) • Demand in Private Cloud, Public Cloud, IaaS • ISO 27017 Certified • VMware Cloud Verified, launch of Object Storage Head Count: 60 • Cloud demand continues to increase, #2 in revenue. • SOC 2 Type II Certified • CSA STAR Level 1 Head Count: 60 • Launch of Cloud Connect service • Launch of Load Balancer as a Service • Stamped MOU with UTAR Head Count: 70 2023
- 7. The Data Landscape 02 A SIMPLE | FAST I SECURE Managed Disaster Recovery Solution
- 8. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Types of Malware Ransomware Adware Fileless Malware Trojan Horse Virus Worms Bots Spyware Rootkit Keylogger Spammy ads pop up continuously Uses non-file object such as PowerShell Attached to a file and executed once file is launched. Infect other programs Spread itself but doesn’t infect other programs Pretends to be a legitimate ones Perform automated task without requiring any interaction Encrypt data and holding it until ransom is paid Monitor user activities Gain control over a target computer Records of everything you type
- 9. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Impact of Poor Security Poor information security increases the risk of data breaches, where unauthorized individuals gain access to sensitive information. The impact of data breaches can be severe, leading to financial losses, reputational damage, legal liabilities, and loss of customer trust. Personal and financial information exposed in data breaches can also be used for identity theft, fraud, or other malicious activities. Inadequate information security can result in non-compliance with data protection laws and regulations. Organizations failing to meet regulatory requirements may face penalties, fines, legal actions, and regulatory scrutiny. Compliance failures can also lead to limitations on conducting business in certain industries or geographical regions. Financial Losses Inadequate information security measures can result in financial losses for organizations. These losses can arise from direct costs, such as incident response, forensic investigations, legal actions, regulatory fines, and customer compensation. Indirect costs may include the loss of business opportunities, customer churn, and damage to the organization's brand and market value. Data Breaches Legal and Regulatory Consequences https://www.thestar.com.my/aseanplus/aseanplus- news/2024/05/03/s039pore-law-firm-shook-lin-- bok-hit-by-cyber-attack-allegedly-paid-s189mil-in- bitcoin-as-ransom s 20(6) of the Cyber Security Bill 2024:"Any national critical information infrastructure entity which contravenes subsection (1), (2) or (3) commits an offence and shall, on conviction, be liable to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding two years or to both. https://www.hackread.com/dell-data-breach-hacker- sells-customer-data/
- 10. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Impact of Poor Security Financial Losses Data Breaches Legal and Regulatory Consequences https://www.thestar.com.my/aseanplus/aseanplus- news/2024/05/03/s039pore-law-firm-shook-lin--bok-hit- by-cyber-attack-allegedly-paid-s189mil-in-bitcoin-as- ransom s 20(6) of the Cyber Security Bill 2024:"Any national critical information infrastructure entity which contravenes subsection (1), (2) or (3) commits an offence and shall, on conviction, be liable to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding two years or to both. https://www.hackread.com/dell-data-breach- hacker-sells-customer-data/
- 11. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Insider Threat Insiders with important access to company information that have been compromised from the outside. Oblivious Insider Insiders that are usually uneducated on potential security threats, or simply bypass protocol to meet workplace efficiency. Negligent Insider Insiders that steal data intentionally or destroy company property – such as an employee that deletes company data on their last day of work. Malicious Insider Insiders making a career of exploiting company network vulnerabilities, and selling that information on the dark web. Professional Insider
- 12. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Social Engineering Phishing scams are email and text message campaigns aimed at creating a sense of urgency, curiosity or fear in victims. It then prods victim into revealing sensitive information, clicking on links to malicious websites, or opening attachments that contain malware. Phishing Baiting attacks use a false promise to pique a victim’s greed or curiosity. Baiting attacks may leverage the offer of free music or movie downloads to trick users into handing their login credentials. Baiting Scareware involves victims being bombarded with false alarms and fictitious threats. Users are deceived to think their system is infected with malware, prompting them to install software that has no benefit or is malware itself. Scareware
- 13. How To Protect Data At Workplace
- 14. qwerty123 !@#$%^&* XR#LJ5lsf*bi taylorswift Strong password recommendation: • Contain both upper-case and lower-case characters (e.g. a-z, A-Z) • Contain digits and punctuation characters as well as letters (e.g. 0-9, !@#$%^&*() • At least eight alphanumeric characters long • Not a word in any language, slang, dialect, jargon, etc. • Are not based on personal information, names of family, etc Which of the following password safe to use? 1 2 3 4
- 15. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential The Trifecta of Data Recovery People Infrastructure Technology People • In-house/Outsource/Contract Infrastructure • Your own Data Center/Server Room/Outsource Technology • The Software/Hardware/Appliance you’re using
- 16. Our Product & Services 03 Providing a vast array of solutions to support the demands of our customers.
- 17. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Product & Services Overview IP ServerOne: What We Do § NovaCloud § Private Cloud § Bare-Metal Server § E-mail § Backup Storage § Disaster Recovery § DNS Hosting § Domain Name 1 CLOUD SERVICES SUBSCRIPTION § Monitoring § Server Management § Database Management § Server Security Management § Performance Optimization 2 MANAGED SERVICES MAINTENANCE § Hardware & Software § Storage Solution § Virtualization 3 IT SOLUTIONS DESIGN & DEPLOY § IP Transit § Anti-DDoS Protection § Co-location § Floor space § MYIX Satellite POP § Inter-Data Center connection (DCI) 4 DATA CENTER SUPPORT
- 18. Design Uptime Institute Tier III DC on Design (TCCD) Uptime Institute Tier III DC on Constructed Facility (TCCF) ANSI/TIA-942 Rated-3 Green Building Index (GBI) Certified Security PCI-DSS Compliant ISO/IEC 27001 Compliant Threat, Vulnerability, Risk Assessment (TVRA) Risk Management in Technology (RMiT) SOC 2 Type II ISO/IEC 27017 Compliant © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Our Certifications
- 19. Acorn Recovery as a Service 04 A SIMPLE | FAST I SECURE Managed Disaster Recovery Solution
- 20. When your security is B R E A C H E D! Acorn Recovery is your LAST LINE OF DEFENSE! Recovery in minutes…
- 21. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Story Time: Nature’s Inspiration for Acorn Recovery as a Service SOURCE: https://www.ipserverone.com/the-acorn-story-natures-inspiration- for-acorn-recovery-as-a-service/ Just like the tough shell of an acorn protects the seed within, Acorn Recovery employs robust security measures and encryption protocols to safeguard your critical data from cyber threats. It’s like having a fortress around your most valuable assets. 1 Hard Outer Shell Acorns are known for their nutrient-rich composition, sustaining life in the natural world. Similarly, Acorn Recovery offers a bounty of features—rapid server recovery, immutable storage, dual disaster recovery centers, and a top-notch DR team—to keep your business running continuously, even in the face of adversity. 2 Nutrient-Rich Ever tasted the bitterness of an acorn? That’s thanks to tannins, natural compounds that act as a defense mechanism. Similarly, our security features in Acorn Recovery deter malicious actors and safeguard your data from exploitation. No bitter taste here, just sweet security. 3 Tannins Acorns have a nifty trick up their sleeve—a dormancy mechanism that delays germination until the time is right for growth. Similarly, Acorn Recovery keeps your critical data dormant and readily available until needed for recovery. It’s like having an ‘insurance’ policy for your digital assets. 4 Dormancy Mechanism Acorns spread their seeds through various dispersal methods, ensuring the survival of oak trees. Likewise, Acorn Recovery disperses your data across multiple locations— immutable cloud storage, off-site data centers, and redundant systems—to speed up recovery, enhance resilience, and minimize the risk of data loss. 5 Dispersal Strategies
- 22. Acorn Recovery as a Service is a SIMPLE | FAST | SECURE managed Disaster Recovery solution that’s designed to help secure physical and virtual servers, ensuring uninterrupted operations. FAST • Means fast server recovery in minutes upon DR activation by customer. • Fast to response with our 24/7 DR team that follows the industry standards like ISO, TVRA, BNM RMiT, and SOC 2 Type II compliance. SECURE • Means your data is kept securely in TWO separate Disaster Recovery Centers (DRC). • Added on with immutable storage; your data stored is not susceptible to change. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential What is Acorn Recovery as a Service? What do we mean by SIMPLE | FAST | SECURE? SIMPLE • Means our solution is user friendly and easy to use. • We provide simplified ransomware recovery steps to customer, backed by our experience DR team.
- 23. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential Unique Selling Points of Acorn Recovery as a Service • Time-lock storage • Enhanced protection from ransomware attack 1 Immutable Storage • Standby Disaster Recovery for faster Recovery Time Objective (RTO) 2 Warm DR • Dual DataCenter design • DRC1 is in CJ1 | DRC2 in in AIMS KL | or vice-versa 3 Dual DRC Design • Our dedicated team will manage the day-to-day of backup and DR operations 4 Managed Backup and DR Services • Veeam's SureBackup technology offers a robust solution for backup validation, ensuring that backups are not only successfully created but are also reliable for restoration 5 Backup Verification • 1x DR Drill included per year • Inclusive of 10 days DR Activation for DR Testing / DR Drill / Actual DR • DR Plan update based on executed DR Drill activity • DR Report inclusive activities, timelines, actions taken, and feedback 6 DR Drill
- 24. © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential The Design of Acorn Recovery as a Service
- 25. ABC Company Windows Server Linux Server DRC 1 DRC 2 Windows Server_Replica Linux Server_Replica Windows Server Windows Server Linux Server WARM DR SITE COLD DR SITE
- 26. Scope of Acorn Recovery as a Service © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential We provide round-the-clock monitoring of backup and DR systems to detect any operational anomalies or issues. 1 Continuous Monitoring Our team ensures immediate response and resolution of any incidents related to backup or DR, minimizing downtime and ensuring business continuity. 2 Incident Response We maintain regular communication with clients, offering transparent status updates and responsiveness to any concerns or changes in requirements. 3 Client Communication and Reporting We conduct thorough reviews of backup and DR systems, including assessment of hardware health, software update status, and configuration settings, to optimize performance and reliability. 4 System Review and Planning Our process ensures the integrity and efficiency of backups, identifying areas for performance optimization and ensuring data protection. 5 Backup Verification We will conduct testing to validate the effectiveness of DR plans and ensure readiness for potential disaster scenarios, minimizing risks and maximizing recovery capabilities. 6 DR Testing and Readiness Evaluation We apply scheduled updates to backup and DR software and hardware to ensure systems are up-to- date and continuously enhance backup and DR processes. 7 Maintenance and Improvement We assist customers in activating the DR virtual machine (VM) to swiftly transition to their disaster recovery environment. 8 DR Activation Assistance We aid customers in restoring the VM into the DR VM or the Mini Hypervisor we've prepared for seamless recovery. 9 DR Restoration Assistance We assist customers in pointing IP addresses and rerouting traffic to DRC1 or DRC2 for uninterrupted service during disaster recovery. 10 Traffic Rerouting We guarantee 99.9% uptime for DR infrastructure. 11 Service Level Agreement
- 27. I n f r a s t r u c t u r e Technology People © Copyright IP ServerOne Solutions Sdn Bhd Private & confidential In Summary: SIMPLE | FAST | SECURE 1 People 3 Technology 1. Immutable Storage 2. Warm DR 3. Dual DRC Design 4. Managed Backup and DR Services 5. Backup Verification 6. DR Drill Unique Features 2 Infrastructure
- 28. Discover the warmth and personalized care of our managed cloud services, and let us show you how “We Host Better.” IP ServerOne Team Thanks WE HOST BETTER +603-20261688 www.ipserverone.com IP ServerOne Solutions Sdn. Bhd. (800140-T) Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.