Correct handbook 2
- 2. Course Overview: This degree programme encourages staff to gain new knowledge and skills in their work practices whilst using their previous experience. Designed for first/front line managers and supervisors and those moving into managerial roles it provides an excellent opportunity for the development of management capabilities that can be applied to the workplace immediately for maximum benefit. The full Certificate consists of 4 modules, each worth 20 credits, plus a work based learning project worth 40 credits, studied over 12 to 24 months (typically 18). We are also currently offering a number of these modules as short course certificates in themselves, which can be studied individually. All modules are supported by interactive online activities and course material, and while there are no exams to be taken, assessment for each module is done through a combination of written assignments, online activities and project-based work. Core Module: Work Based Learning Project 40 credits *Full Certificate The Work Based Learning Project allows learners to consolidate knowledge, skills and experience gained throughout the Certificate. This is achieved by selecting a work situation which can be utilized as a project. It is during this module that a learner may choose a specialist area to focus the final project on. The selected specialism will be in a subject area which is relevant to management and the work place in which the learner is employed. The module also introduces learners to research planning and design and the management of information, specifically linked to the completion of a work based learning project. This project may be started at one of two stages in the Certificate: 1. After completion of 4 elective modules Or 2. After completion of the first elective module but completed at approximately the same time as the fourth elective module Elective Modules: Learners will need to complete four electives in addition to the Work Based Learning Project to be awarded the full Certificate in Professional Practice. Managing People 20 credits *Full Certificate *Short Course The aim of this course is to look at people management in terms of the roles and responsibilities of managers and different people management styles and theories. Learners will be encouraged to investigate and analyse issues pertaining to professional practice, in relation to managing people. They will be asked to reflect on experience gained, combined with academic knowledge to offer potential solutions to problems.
- 3. Managing Organisations 20 credits *Full Certificate *Short Course The aim of this module is to look at organisational management within a workplace situation making reference to key organisational management concepts. Learners will consider aspects of what an organisation is and different organisational structures and systems, and their impact. They will be asked to apply professional practice knowledge and theory to analyse their own roles within the organisation. Managing Change 20 credits *Full Certificate *Short Course This course aims to give an increased knowledge of what change management it and why it occurs. It looks at different theories on managing change. Learners are encouraged to identify and analyse change within their own organisation and reflect on their own role within that change and to apply knowledge and theory of change management to a workplace situation. Managing Finance 20 credits *Full Certificate *Short Course The aim of this course is to help learners to understand the nature and role of accounting and finance within an organisation and how the two integrate with all the other disciplines within the workplace. It is not designed to train them as accountants but will examine accounting and finance from the main perspectives of financial accounting and reporting, cost and management accounting, and financial management. Managing Operations 20 credits *Full Certificate *Short Course By the end of this module, learners should be able to: - Define ‘operations’ and ‘operations management’ - Describe the roles and responsibilities of operations managers - Identify the operational management aspects within their own roles - Apply operational management models, tools and techniques to the work of an organisation - Demonstrate understanding of how to develop an operational strategy - Describe ways of evaluating an operational strategy Customer Service 20 credits *Full Certificate *Short Course By the end of this module, learners should be able to: - Evaluate the role of effective customer service within organisations - Define key terms associated with customer service - Demonstrate understanding of the role of the manager in developing consistently good customer service
- 4. - Evaluate current levels of customer service within an organisation - Explain the codes of practice that underpin customer service within organisations - Make recommendations on ways in which the service provided to internal and external customers can be improved *PLEASE NOTE THE AVAILABILITY OF TOPICS MAY CHANGE FROM YEAR TO YEAR
- 5. Programme Learning Outcomes: Work Based Learning Project Managing Organisations Managing Operations Customer Services Managing Projects Managing Finance Managing Change Managing People (a) Discipline specific knowledge and competencies (vi) Other discipline specific competencies Define management and professional practice within a workplace X X X X setting Situate wider professional practice through focus on specific themes X X X X X X X Apply management and professional practice knowledge and theory in X X X X X X X X a workplace setting Synthesize information from different professional settings in order to X X X X support own professional practice Investigate and analyse issues pertaining to management and X X X X X professional practice Present work in a professional and appropriate manner as relevant X X X X X X X X Summarise information into appropriate formats – academic and X X X business Compare and contrast simple situations using appropriate research X X X X and investigation techniques Reflect on experience gained combined with academic knowledge to X X X X X X X X offer potential solutions to problems (b) Transferrable skills (i) Oral Communication Plan, prepare and deliver informative presentations to appropriate X audiences (ii) Written Communication Plan and prepare written work X X X X Communicate using different writing styles appropriate to academic X X X and professional audiences (iii) Information Technology Use a variety of technologies to support and facilitate own learning and X X X X X development Manipulate IT to create a variety of materials to demonstrate learning X X undertaken (iv) Numeracy Accurately interpret numerical information within written and X X X diagrammatical texts (v) Team Working Relate own experience of working in teams in professional situations to X X X X wider workplace problems using academic knowledge Effectively communicate and collaborate in group projects X (vi) Problem Solving Investigate existing professional issues and offer specific and general X X X solutions to problems (vii) Information Handling Research information from a variety of sources, both academic and X X X professional (viii) Skills for Lifelong Learning Situate own experiential and professional learning in a workplace X X X X X X X X context