Cost of it distribution
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This document summarizes the findings of a study analyzing the costs of IT distribution across different sales channels. Key findings include: - Two-tier distribution has among the lowest total average costs at 55.5% and is most cost-effective for B2B and solution sales. - Manufacturer direct sales have the highest costs at 62.5% and are focused on select large enterprises. - One-tier VAR direct and mail order/retail direct have higher average costs and margins compared to two-tier distribution. - The web channel typically has higher costs for advertising, promotions, discounts and is limited to single unit consumer sales.
Cost of it distribution
- 1. COSTS OF IT DISTRIBUTION Analysis & Conclusions GLOBAL TECHNOLOGY DISTRIBUTION GTDC COUNCIL Based on independent research conducted by: 21st Century Equity Research September 2008
- 2. COSTS OF IT DISTRIBUTION Overview GLOBAL TECHNOLOGY DISTRIBUTION GTDC COUNCIL Five years ago, the Global Technology Distribution Council cross-section of IT companies specializing in systems, storage, (GTDC) commissioned an independent research organization to peripherals, software, networking and other IT product categories. conduct a study of the costs of IT distribution, by channel, to The approach included analyzing all SG&A data supplied by vendor partners. The detailed findings gave the industry important participating vendors in aggregate ranges pertaining to their U.S. information to support benchmarking and further analysis as businesses, by channel, over the past year. well as insights for optimal cost management. This methodical approach leveraged an online questionnaire as well In response to strong interest from vendor and distributor as follow-up interviews with study participants, which included executives, the GTDC commissioned 21st Century Equity financial and operations personnel of participating companies. Research to conduct another independent study in 2008 to analyze current costs of IT distribution to vendor business 21st Century Equity Research signed non-disclosure agreements to partners. To support this undertaking, 21ST Century Equity ensure the confidentiality of individual responses. Consequently, all Research gathered comprehensive related data from a data supporting this study is provided exclusively in aggregate ranges. Key Focus Areas The study included, but was not limited to, analyzing the following cost categories: o Discount from List o Price Protection / Inventory Depreciation o Special Bids / Spot Offers o Direct Sales, Advertising o Market Development Funds (MDF) o Shipping, Handling, Warehousing (Soft Dollars, Co-Op Advertising, Rebates) o Collections o Programs, Promotions, Marketing o Warranty / Returns o AR Reserve / Credit Card Fees o Inventory / AR Financing Costs Cost data relative to the above areas was applied across sales channels including, but not limited to: o Two-Tier Distribution o Mail Order / Retail Direct o One-Tier VAR Direct o Web o Manufacturer Direct Participating Vendors
- 3. Many different factors and functions define 2-Tier 1-Tier Mfgr. Mail Order/ today’s multifaceted and highly integrated CHANNEL: Distribution VAR Direct Direct Retail Direct Web supply-chain operations. Detailed analysis is critical to truly understanding associated costs Discount from List Price (Supply Chain Partner Margin) 7.5% - 12.5% 4% - 8% 0% 5% - 10% 0% of different routes to markets – in conjunction with delivering high customer satisfaction. Special Bids/Spot Offers 5% - 10% 2.5% - 7.5% 15% - 20% 2.5% - 7.5% 7.5% - 12.5% Mrkt Development Funds 3% - 4% 2% - 3% 0% 2% - 3% 0% “All things equal, pushing more Prgrms/Promotions/Mrktg 15% - 20% 17.5% - 22.5% 15% - 20% 17.5% - 22.5% 12.5% - 17.5% volume through the Web would AR Reserve/Credit Card Fee 0.5% - 1.5% 1.5% - 2.5% 1% - 2% 1% - 2% 1.5% - 2.5% likely translate into higher Price Protection 1% -0 2% 0% 0% 1% - 2% 0% margins yet with significantly higher costs in advertising, Inventory Depreciation 0% 1% - 2% 1% - 2% 0% 1% - 2% promotions, discounts, etc.” MOST NOTABLE DISTINCTION: Two‐tier distribution efficiently provides strong reseller‐focused − IT Vendor Finance Manager services and broad market coverage as well as other advantages. While higher in cost in some areas compared to other channels, distribution costs are actually lower in most categories . (Cost Study Participant) 2-Tier 1-Tier Mfgr. Mail Order/ CHANNEL: Distribution Web The IT reseller channel and its SMB-focused VAR Direct Direct Retail Direct solution providers show clear preference for Direct Sales/Advertising 5% - 10% 8% - 12% 10% - 15% 8% - 12% 5% - 10% one-stop sourcing, fast delivery on any order size, credit based on aggregate purchases, and Shipping/Handling/Whsing 1% - 2% 4% - 5% 3% - 4% 2% - 3% 5% - 6% services structured to meet their unique Collections 0.5% - 1.5% 1.5% - 2.5% 1% - 2% 1% - 2% 0% requirements. Such two-tier distribution advantages are further reinforced through 21st Warranty/Returns 1% - 2% 2% - 3% 2% - 3% 1.5% - 2.5% 3% - 4% Century Equity Research’s analysis of vendor costs by channel, including these conclusions: Inventory Financing 1% - 2% 2% - 3% 1.5% - 2.5% 1.5% - 2.5% 3% - 4% Two-Tier Distribution A/R Financing 1% - 2% 1.5% - 2.5% 2% - 3% 1.5% - 2.5% 1% - 2% o Lowest cost for B2B and solution sales FUELING THE ENGINE: These supply‐chain functions further underscore the cost‐effectiveness of two‐ tier distribution. SG&A and interest expense range from just .5% to 2% across each of the categories. Manufacturer Direct o Highest Cost, focused on select enterprises CHANNEL: 2-Tier 1-Tier Mfgr. Mail Order/ Web Distribution VAR Direct Direct Retail Direct o Specialized VARs, with distribution support, Total Average Costs 55.5% 60.5% 62.5% 58% 50% can deliver multi-vendor solutions more cost effectively to this market B2B / SOLUTION SALES LEADERSHIP: Two‐tier distribution is lowest in total average costs for B2B and solution sales. IT company contacts participating in this study indicated that the Web is typically One-Tier VAR Direct and limited to consumer‐oriented single‐unit sales with IT distributors often handling fulfillment. Mail-Order/ Retail Direct o Higher-cost channels with average margins and sales dollars per transaction Cost Study Methodology o Two-tier opportunity to reduce costs and IT companies identified for and agreeing to participation in this exclusive study were potentially raise margins asked to provide the name and contact information of their most appropriate internal Web supply-chain management/operations contact(s) to complete a questionnaire pertaining to the specified cost areas and channels. 21st Century Equity Research compiled and o Typically higher margin based on selling at objectively analyzed all responses on an aggregate basis and under non-disclosure list price but limited to consumer- oriented agreements with all participating companies. 21st Century Equity Research conducted single unit sales telephone follow-up interviews with respondents to ensure the most relevant metrics o Not effective for bundled sales, corporate were consistently incorporated by each respondent. Participants were asked to specify POs or Government orders low- to high-end cost ranges (excluding product costs) on an overall basis for each of the respective SG&A and channel sales categories analyzed. o Many vendors use 2-tier distributors for cost-effective Web order fulfillment
- 4. Why IT Vendors Rely on Distributors Terminology Defined IT vendors have traditionally relied on distributors for a variety of services, and the reasons today are more pronounced and Following are the key terms and definitions used in this more diversified than ever. The advantages of two-tier cost study. distribution to vendor partners include reduced investment in inventory; lower shipping, handling, and warehousing costs; a • Discount from List – Percent discount from suggested credit shield with efficient collection processes from small and retail price. mid-size VARs; exceptional service levels to this customer base; • Special Bids / Spot Offers – Discounts allocated to specific and expanded overall market reach. sales channels by the supplier in unique circumstances, including competitive replacement programs, large volume Distributor business models were built for distinct B2B market purchases, and to move certain inventory. purposes in serving the reseller channel and providing comprehensive solution-selling capabilities. The variable • Market Development Funds (Soft Dollars) – Dollars allocated infrastructure costs of two-tier distribution enable vendors to specific sales channels by the supplier to help generate to serve this market most cost effectively, regardless of the incremental demand, including co-op advertising and rebates. demand environment. • Programs / Promotions / Marketing – Dollars allocated to Evaluating ROIC and Channel Preferences specific sales channels by the supplier, including training, marketing support, and product-specific promotions. IT suppliers need to fully consider customer groups served by • AR Reserve / Credit Card Fees – Reserve to cover each sales channel. Costs and profitability should be evaluated uncollectable receivables and transaction fees charged by based on return-on-invested-capital differences between sales credit card companies. channels while also contemplating if differences are significant enough to force customers to shift their buying preferences. • Price Protection / Inventory Depreciation – A credit to sales channel partners when pricing is adjusted by the supplier and Reseller channel partners source from distributors for the relevant depreciation of a supplier’s inventory when price compelling reasons that parallel the reasons vendors turn to is adjusted. distribution. They want to source comprehensive solutions from distributors with multivendor product lines while • Direct Sales / Advertising – Allocation of direct sales support aggregating purchasing power. Independent consultation and total advertising dollars by channel. and technical services represent another important aspect of these partnerships in conjunction with the personalized • Shipping / Handling / Warehousing – Allocation of these account services that distributors tailor for this market expenses by channel. segment. In the end, every IT company needs to look at its • Collections – Allocation by channel. core competencies and competitive advantages and determine if they want to primarily invest in developing products that • Warranty / Returns – Allocation by channel. make a difference ― or providing services that IT distributors have honed to ensure high channel service levels and lowest • Inventory / AR Financing Costs – Suppliers’ cost of capital total costs to the entire vendor community. multiplied by inventory and receivable balances allocated by channel. GLOBAL 141 Bay Point Drive N.E. 21st Century Equity Research TECHNOLOGY St. Petersburg, FL 33704 205 East Wisconsin Avenue / Suite 210 DISTRIBUTION (813) 412‐1148 Milwaukee, Wisconsin 53202 GTDC COUNCIL (414) 224‐1668 For more information on this report or other GTDC research, send inquiries to info@gtdc.org. © 2008 All rights Reserved: 21st Century Equity Research / Global Technology Distribution Council