Jeremy Forbes reflects on what he learned in his course. He learned skills such as writing persuasive messages, proposals, progress reports, and creating professional presentations. He will be able to apply these skills, such as writing complaint letters, in his future career. The assignments helped him learn by applying the material. He believes these communication skills will be crucial for being successful in business, as most people now communicate frequently through email. As a business management major, he will use the skills when managing people and communicating with customers, partners, and coworkers.