Course SyllabusCourse DescriptionExamines relationship.docx

Course Syllabus
Course Description
Examines relationships and issues in personnel administration
and human resource development within the context of fire-
related organizations, including personnel management,
organizational development, productivity, recruitment and
selection,
performance management systems, discipline, and collective
bargaining.
Course Textbook(s)
Ward, M. J. (2015). Fire officer: Principles and practice
(Enhanced 3rd ed.). Burlington, MA: Jones & Bartlett.
Course Learning Outcomes
Upon completion of this course, students should be able to:
1. Identify and explain contemporary personnel management
issues.
2. Explain potential personnel management issues.
3. Classify the collective rules, procedures, laws, and policies
that relate to personnel management issues.
4. Analyze simple/complex personnel management issues from
recruitment to retirement.
5. Formulate recommendations and solutions to personnel
management issues.
6. Explore organizational development and leadership styles and
how they relate to personnel relationships.

Prerequisite(s)
No prerequisite courses are required by CSU for enrollment in
this course.
Credits
Upon completion of this course, the students will earn 3 hours
of college credit.
Course Structure
1. Study Guide: Course units contain a Study Guide that
provides students with the learning outcomes, unit lesson,
required reading assignments, and supplemental resources.
2. Learning Outcomes: Each unit contains Learning Outcomes
that specify the measurable skills and knowledge
students should gain upon completion of the unit.
3. Unit Lesson: Unit Lessons, which are located in the Study
Guide, discuss lesson material.
4. Reading Assignments: Units contain Reading Assignments
from one or more chapters from the textbook and/or
outside resources.
5. Suggested Reading: Suggested Readings are listed within the
Study Guide. Students are encouraged to read the
resources listed if the opportunity arises, but they will not be
tested on their knowledge of the Suggested Readings.
6. Discussion Boards: Students are required to submit
Discussion Board posts in Units I-VIII. Discussion Boards
provide students the opportunity for student-to-student and

professor-to-student interaction based on relevant course
concepts and ideas. Specific information about accessing the
Discussion Board rubric is provided below.
7. Unit Assignments: Students are required to submit for
grading Unit Assignments. Specific information and
instructions regarding these assignments are provided below.
Grading rubrics are included with each assignment.
Specific information about accessing these rubrics is provided
below.
8. Ask the Professor: This communication forum provides
students with an opportunity to ask their professor general
questions or questions related to course content.
FIR 4302, Fire Service Personnel
Management
FIR 4302, Fire Service Personnel Management 1
9. Student Break Room: This communication forum allows for
casual conversation with other classmates.
CSU Online Library
The CSU Online Library is available to support your courses
and programs. The online library includes databases, journals,
e-books, and research guides. These resources are always
accessible and can be reached through the library web page.
To access the library, log into the myCSU Student Portal, and
click on “CSU Online Library.” You can also access the CSU
Online Library from the “My Library” button on the course
menu for each course in Blackboard.

The CSU Online Library offers several reference services. E-
mail ([email protected]) and telephone
(1.877.268.8046) assistance is available Monday – Thursday
from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 3 p.m. The
library’s chat reference service, Ask a Librarian, is available
24/7; look for the chat box on the online library page.
Librarians can help you develop your research plan or assist you
in finding relevant, appropriate, and timely information.
Reference requests can include customized keyword search
strategies, links to articles, database help, and other services.
Unit Assignments
Unit I Scholarly Activity
Upon arriving to your department today at 8 AM, notice of a
mandatory staff meeting beginning at 9 AM is announced. The
usual talk about what it could be about ensues.
At 9 AM, everyone files into the meeting room where Fire Chief
Williams begins the meeting. “Today, I am holding a special
meeting to announce the creation of a new position within our
department—assistant fire chief of administration, and the
person in this position will deal with all personnel matters
within the department. This position will report directly to me
and
will be filled internally. With the help of a few other local fire
chiefs from around the state, I have created the requirements
that we will be looking for within our interviews. Everyone is
encouraged to apply. If you have further questions, please let
me
know. As you leave, please pick up the paper with the
requirements listed. Thank you.”
As you exit the meeting and pick up the requirements paper, you

begin to look it over. The criteria below will be evaluated
within the review. (Note: It is asked that you use your current
or a past department’s requirements when answering the
criteria below to incorporate personal experience. If you do not
belong to a fire department, work with your local department,
or research specific fire department policies or programs
dealing with these topics online.)
Identify how your personal personnel management plan has
helped you to prepare for the upcoming interview. Which
aspects of the exam/interview do you feel the most and least
confident about? Why?
Elaborate on social media use, cultural diversity, and
motivation levels within the department as they are a major
responsibility of this new position.
Prepare a plan of action to address the policies in place
surrounding each of the above (social media use, cultural
diversity, and motivation levels), along with your ideas on how
to improve upon them to make the department more
unified, thus making it a better place to work.
Your assignment must be at least three pages in length but no
more than five, and this is not counting the title and reference
pages. You must follow APA guidelines throughout. Also, you
must include at least two outside references, one of which can
be the textbook.
Information about accessing the grading rubric for this
assignment is provided below.
Unit II Scholarly Activity
For this assignment, you are to choose a legal issue surrounding
personnel management in the fire service or an issue
within the workforce of the 21st century. Consider the
information learned in this unit, which pertains to integrity and

ethical
decision-making, motivational techniques, and leadership styles
that can be used in dealing with the legal topic you choose.
Legal topics may include, but are not limited to, the following
areas:
managing diversity;
handling Equal Employment Opportunity Commission (EEOC),
affirmative action, and subsequent hiring procedures;
developing a positive work environment;
dispute resolution;
effect of various statutes, executive orders, and laws upon the
fire service;
Supreme Court decisions affecting the fire service; and
sexual harassment in the workplace.
Upon choosing your topic, you will need to ensure you address
the components below.
Explain the issues surrounding the topic within personnel
management.
Compile recommendations and solutions surrounding ethical
decision-making, motivational techniques, and leadership
styles to combat management issues.
You will need to discuss your topic as it pertains to your
workplace in a minimum of three pages, not counting your title
and
reference pages. You must use at least three references, one of
which can be the textbook, to help you formulate the
mailto:[email protected]

response.
Unit III Reflection Paper
You do not have to look far to find cases where firefighters are
getting into trouble for posting videos on Facebook or other
Internet mediums. For this assignment, you need to access the
following resource which was a required video for this unit.
Texas firefighters terminated over hazing video. (2017, March
14). [Video file]. Retrieved from
http://www.firelawblog.com/2017/03/14/texas-firefighters-
terminated-hazing-video/
Click here to access the transcript for the video.
After reviewing this video, you will need to address the issues
below.
Recall information learned in this unit that can help you should
you have to deal with this personnel matter.
Identify policies and procedures that are in place within your
organization for both hazing and the use of social media.
Elaborate on effective use of social media in today’s fire
department culture for a positive influence on your community
and organization.
Note: If you do not belong to a fire department at this time,
please discuss this with your local fire department, and use what
they have in place.
This paper is to be a minimum of three pages in length, not

counting the title and reference pages. Your paper should be
formatted following all APA guidelines. You will need to use at
least three references in developing this reflection paper,
which can come from the textbook, policies, and even the
hazing video, but you are not limited to using the
aforementioned
resources only.
Unit IV Reflection Paper
For this assignment, click the link below to view the video clip
on mentoring versus coaching.
Learningyourdevelopment.com. (2015, August 6). The benefits
of mentoring [Video file]. Retrieved from
https://www.youtube.com/watch?v=836-noR3DO8
Click here to view the transcript for the video above.
Recalling what you learned in the Unit IV Lesson, you will need
to write an essay discussing both the similarities and the
unique differences between mentoring and coaching.
To complete this essay, you will need to address the
components below.
Identify someone who you have personally experienced or
witnessed in your organization who is a coach, mentor, or
both.
Identify personnel management issues ranging from recruitment
to retirement.
Examine your selected coach and/or mentor’s role within your
organization.

Correlate how your selected individual combats issues from
recruitment to retirement.
Explain how both coaching and mentoring can help you in the
management of your personnel by using examples
connected to the video provided.
Your essay should be a minimum of three pages in length, not
counting the title and reference pages, and your essay
should follow APA guidelines throughout. You are required to
use at least one outside resource, in addition to the textbook
and video clip provided, to complete this assignment.
Unit V Essay
The culture of the fire service has been developed over years of
tradition. This tradition has helped create the personnel
policies that have been established surrounding a para-military
type of organization. In this unit, you have looked at how you
can deal with conflicts, complaints, and mistakes as well as how
to use a process when it comes to following personnel
rules.
For this assignment, you will need to identify an example or
examples from your personal experiences for each of the three
types of problems listed below:
a conflict,
a complaint, and
a mistake.
You may use the same example if it covers all three types of
problems, or you may include three different examples where
each one covers a different type of problem.

After identifying your example(s), you will need to meet the
requirements below.
http://www.firelawblog.com/2017/03/14/texas-firefighters-
terminated-hazing-video/
https://online.columbiasouthern.edu/CSU_Content/courses/Emer
gency_Services/FIR/FIR4302/17C/UnitIII_VideoTranscript.pdf
https://www.youtube.com/watch?v=836-noR3DO8
gency_Services/FIR/FIR4302/17C/UnitIV_VideoTranscript.pdf
Provide an introduction to your experiences.
Explain the situation in each example and the outcome.
Compare and contrast the processes that were or should have
been used to handle each type of problem.
Propose recommendations and solutions that could or should
have been used.
Should they have all been handled in the same manner, or are
different procedures for handling each needed? Why?
This assignment is designed for you to incorporate information
learned up to this point of the course.
Your assignment is to be minimum of three pages in length, not
counting the title and reference pages. You must include at
least two references, one of which can be your textbook.
Finally, you must follow APA guidelines throughout.
Unit VI PowerPoint Presentation

As discussed in the lesson, the following two topics are crucial
to each organization:
the evaluation process, and
the discipline process.
There needs to be clear policies and procedures when it comes
to both evaluations and discipline. While each may be
different in fire departments throughout the United States, the
one thing they have in common is the desire to help improve
employee performance and keep behavior aligned with the
organization’s expectations.
After completing the assigned reading, you will need to develop
an informational PowerPoint presentation that will fully
explain both processes to a class of new recruits in your
department.
The components below need to be included.
Discuss examples of forms and policies in place for both the
evaluation and discipline processes.
Identify forms and policies currently used within both the
evaluation and discipline processes.
Elaborate on issues within both processes.
Propose recommendations and/or solutions to combat issues
plaguing both processes.
Upon completion of the presentation, the new recruits should
have a good understanding of both processes and how they
affect them as they move from recruit to probationary status
within your organization.
Your presentation is to contain at least 12 slides, not counting
the title or reference slides. Remember to use APA citations

for facts, ideas, and all pictures or graphics used from a specific
source.
If you need any assistance in creating your PowerPoint
presentation, you may click here to view a tutorial from the
CSU
Writing Center. (For a transcript, click here.)
Unit VII Reflection Paper
For this assignment, you are to read the case study on page 184
in Chapter 10. After reading this case, reflect on a situation
that happened in your workplace that was similar in that an
employee challenged an order and pointed to another document,
such as a labor contract, rules and regulations, standard
operating procedures (SOPs), or past practices, to state that he
or
she was not going to follow the order.
You will need to look at this personnel matter from the
standpoint of both the employee and the supervisor, and you
will
describe how long it took to resolve the matter in order to meet
the requirements below.
Summarize a situation surrounding personnel management
issues.
Evaluate the grievance process within your organization
surrounding personnel management issues.
Critique steps taken in the grievance process to resolve or
attempt to resolve personnel management issues.
Model recommendations and solutions surrounding the selected
situation from the standpoint of the employee and

supervisor.
Remember, be mindful and respectful of those within your
chosen situation by keeping specific names from being used.
This assignment must be a minimum of three pages in length,
not counting the title or reference pages. In addition to the
textbook, at least one outsides source must be used to address
the aforementioned requirements. Finally, you must follow
APA formatting throughout the paper.
Unit VIII PowerPoint Presentation
Congratulations! You have been chosen by your chief officer to
present for an upcoming officer’s seminar that is a part of
the Officer Candidate School being held at your department. All
future officers in your department must successfully
complete this seminar before they can sit for the promotional
exam to become a company officer. Your PowerPoint
presentation will be included in Part III of the Officer
Candidate School, which involves personnel management.
For your presentation, which is comprehensive in nature, you
will first need to select of one of the following humanistic
management concepts:
https://columbiasouthern.adobeconnect.com/_a1174888831/pow
erpointbestpractices/
gency_Services/FIR/FIR4302/17C/UnitVI_PowerPointTutorialT
ranscript.pdf

McGregor’s Theory X and Theory Y;
Maslow’s hierarchy of needs; or
Blake and Mouton’s managerial grid.
Next, you will need to meet the criteria provided below.
Explain your chosen theory.
Apply real-life examples that support your chosen theory.
Correlate how your chosen theory and real-life examples relate
to managing personnel.
Your presentation should be a minimum of 14 slides, with a
maximum of 16 slides, not counting the title and reference
slides.
Include at least five content-specific images to support your
material.
Include at least three sources, one of which will be your
textbook.
As always, you must use proper APA format for citations and
references, including those for the pictures used. If you have
any questions regarding the assignment, contact your instructor.
APA Guidelines
The application of the APA writing style shall be practical,
functional, and appropriate to each academic level, with the
primary purpose being the documentation (citation) of sources.
CSU requires that students use APA style for certain papers
and projects. Students should always carefully read and follow
assignment directions and review the associated grading
rubric when available. Students can find The CSU Citation

Guide by clicking here. This document includes examples and
sample papers and provides information on how to contact the
CSU Writing Center.
Grading Rubrics
This course utilizes analytic grading rubrics as tools for your
professor in assigning grades for all learning activities. Each
rubric serves as a guide that communicates the expectations of
the learning activity and describes the criteria for each level
of achievement. In addition, a rubric is a reference tool that
lists evaluation criteria and can help you organize your efforts
to
meet the requirements of that learning activity. It is imperative
for you to familiarize yourself with these rubrics because
these are the primary tools your professor uses for assessing
learning activities.
Rubric categories include (1) Discussion Board, (2) Assessment
(Written Response), and (3) Assignment. However, it is
possible that not all of the listed rubric types will be used in a
single course (e.g., some courses may not have
Assessments).
The Discussion Board rubric can be found within Unit I’s
Discussion Board submission instructions.
The Assessment (Written Response) rubric can be found
embedded in a link within the directions for each Unit
Assessment. However, these rubrics will only be used when
written-response questions appear within the Assessment.
Each Assignment type (e.g., article critique, case study,
research paper) will have its own rubric. The Assignment
rubrics
are built into Blackboard, allowing students to review them

prior to beginning the Assignment and again once the
Assignment has been scored. This rubric can be accessed via the
Assignment link located within the unit where it is to be
submitted. Students may also access the rubric through the
course menu by selecting “Tools” and then “My Grades.”
Again, it is vitally important for you to become familiar with
these rubrics because their application to your
Discussion Boards, Assessments, and Assignments is the
method by which your instructor assigns all grades.
Communication Forums
These are non-graded discussion forums that allow you to
communicate with your professor and other students.
Participation in these discussion forums is encouraged but not
required. You can access these forums with the buttons in
the Course Menu.
Click here for instructions on how to subscribe/unsubscribe and
post to the Communication Forums.
Ask the Professor
This communication forum provides you with an opportunity to
ask your professor general or course content questions.
Questions may focus on Blackboard locations of online course
components, textbook or course content elaboration,
additional guidance on assessment requirements, or general
advice from other students.
Questions that are specific in nature, such as inquiries regarding
assessment/assignment grades or personal
accommodation requests, are NOT to be posted on this forum. If
you have questions, comments, or concerns of a non-
public nature, please feel free to e-mail your professor.

Responses to your post will be addressed or e-mailed by the
professor within 48 hours.
http://www.columbiasouthern.edu/downloads/pdf/success/citatio
n-guide
https://online.columbiasouthern.edu/CSU_Content/common_file
s/instructions/DB/Create_New_Thread_Subscribe.pdf
Before posting, please ensure that you have read all relevant
course documentation, including the syllabus,
assessment/assignment instructions, faculty feedback, and other
important information.
Student Break Room
This communication forum allows for casual conversation with
your classmates. Communication on this forum should
always maintain a standard of appropriateness and respect for
your fellow classmates. This forum should NOT be used to
share assessment answers.
Schedule/Grading
The following pages contain a printable Course Schedule to
assist you through this course. By following this schedule, you
will be assured that you will complete the course within the
time allotted.
Unit I Personnel Management Preparation [ Weight: 13% ]
Read/View: Unit I Study Guide
Chapter 1: Introduction to the Fire Officer
Chapter 2: Preparing for Promotion

Discuss: Unit I Discussion Board 2%
Submit: Unit I Scholarly Activity 11%
Unit II Management Styles in Dealing with Personnel Problems
[ Weight: 12% ]
Read/View: Unit II Study Guide
Chapter 3: Fire Fighters and the Fire Officer
Chapter 7: Leading the Fire Company
Reading Assignment (1 article): See Study Guide
Discuss: Unit II Discussion Board 2%
Submit: Unit II Scholarly Activity 10%
Unit III Communications in Personnel Management [ Weight:
12% ]
Read/View: Unit III Study Guide
Chapter 4: Fire Officer Communications
Unit III Video: See Study Guide
Discuss: Unit III Discussion Board 2%
Submit: Unit III Reflection Paper 10%
Unit IV Training and Coaching as a Part of Personnel
Management [ Weight: 13% ]
Read/View: Unit IV Study Guide
Chapter 8: Training and Coaching

Discuss: Unit IV Discussion Board 2%
Submit: Unit IV Reflection Paper 11%
Unit V Identifying Personnel Management Issues and
Developing
Solution
s [ Weight: 13% ]
Read/View: Unit V Study Guide
Chapter 12: Handling Problems, Conflicts, and Mistakes
Discuss: Unit V Discussion Board 2%
Submit: Unit V Essay 11%
Unit VI Importance of Evaluations and Discipline in Personnel
Management [ Weight: 12% ]
Read/View: Unit VI Study Guide
Chapter 9: Evaluation and Discipline

Discuss: Unit VI Discussion Board 2%
Submit: Unit VI PowerPoint Presentation 10%
Unit VII Rules and Laws That Pertain to Personnel Management
[ Weight: 12% ]
Read/View: Unit VII Study Guide
Chapter 10: Organized Labor and the Fire Officer
Unit VII Video: See Study Guide
Discuss: Unit VII Discussion Board 2%
Submit: Unit VII Reflection Paper 10%
Unit VIII Understanding Employees [ Weight: 13% ]
Read/View: Unit VIII Study Guide
Chapter 6: Understanding People: Management Concepts
Discuss: Unit VIII Discussion Board 2%
Submit: Unit VIII PowerPoint Presentation 11%

FIR 4302, Fire Service Personnel ManagementCourse
SyllabusCourse DescriptionCourse Textbook(s)Course Learning
OutcomesPrerequisite(s)CreditsCourse StructureCSU Online
LibraryUnit AssignmentsUnit I Scholarly ActivityUnit II
Scholarly ActivityUnit III Reflection PaperUnit IV Reflection
PaperUnit V EssayUnit VI PowerPoint PresentationUnit VII
Reflection PaperUnit VIII PowerPoint PresentationAPA
GuidelinesGrading RubricsCommunication
ForumsSchedule/Grading

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