Create a Lasting Impression
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The document provides guidelines on personal grooming and business etiquette, emphasizing the importance of first impressions created within the first 5-10 seconds of interaction. Key points include maintaining a professional appearance, effective body language, and the relevance of voice tone and clarity. It also highlights the significance of a proper handshake and the principles of good manners and politeness in professional settings.
Create a Lasting Impression
- 1. Personal Grooming & Business Etiquette
- 2. The First Impression • Created in the first 5 – 10 seconds of a meeting / conversation • Give the impression that you are competent, knowledgeable and professional • Appeal to the senses • Remember, first impressions are the best impressions
- 3. Appearance - General • Clothes must not be too tight • Necklines must not be plunging • Nails, Hair – neat and well kept
- 4. Body Language • Can reveal feelings • Posture important • Hands/Legs - avoid fidgeting • Face – window to the soul • Eye contact • Smile
- 5. Voice • The moment a person speaks he / she can be judged • Must sound sincere and confident • Pronunciation is important • Tone of voice • Loudness • Avoid using slang
- 6. The Nose Knows • ‘Success = 10% Inspiration + 90% Perspiration’ – Thomas Edison • Ensure that breath is fresh • Smelly socks can be avoided by wearing clean socks everyday
- 7. The Handshake • Most widely accepted form of first contact • Should be firm not bone crushing • Palm neither facing upward or downward • Make eye contact and step into the handshake
- 8. Etiquette • Do unto others as you would like them do to you • Good manners • Politeness • Creates goodwill
- 9. MMM TRAINING SOLUTIONS Landline: +91-44-42317735 Cell: +91 9025523000 Cell: +91 9677040908 Email: admin@mmmts.org Website: www.mmmts.com Contact Information