Creating a mindset of quality n DE linkedin
This document discusses implementing a quality and delivery excellence system at a new delivery center. The objectives were to achieve CMMI level 5 certification and ISO 9001 certification within 1.5-2 years, deliver high quality projects, achieve client satisfaction, and develop a quality culture. Some challenges included new staff unfamiliar with processes, increasing project volumes, and resistance to documentation. To overcome these, daily meetings were held with project managers, quality ambassadors were appointed, extensive training was provided, and recognition programs were implemented to develop empowered teams with a quality mindset. This resulted in sustainable processes without heavy quality team involvement and certifications being achieved with minimal problems.
Creating a mindset of quality n DE linkedin
- 1. Creating A Mindset of Quality and Delivery Excellence An experience sharing Note: This valuable experience is 1st hand and proved that it works wonder...as a guest lecture it was shared with M.Tech students of BITs Pilani......may be of interest/help to you
- 2. 1. Background 2. Objective 3. Challenges in implementation for a sustainable system 4. Experience sharing on implementation techniques (Beyond Book) for success 5. Success-What it leads to Table of Contents
- 3. Implementation of quality and Delivery Excellence system 1. New Delivery Centre 2. New projects and extended projects from other centre 3. New project/ program managers and team members 4. Quality and DE team Background
- 4. Objective 1. Implement the Quality system developed in line with CMMI level 5 and other world class practices for IT Application Development and Maintenance Services 2. Achieve ISO 9001-2000 certification and CMMI level 5 during reappraisal within target time of one and half to two years 3. Manage the quality of delivery of projects at par or better than the other delivery centre at the earliest possible time 4. Achieve or exceed desired client satisfaction 5. Develop a mindset and a quality culture 6. Most important objective was to manage Quality and Delivery
- 5. 1. New centre and New people to the organization (PMs, Team Leads and Team Members) 2. Lack of understanding of the defined system 3. Number of projects delivered was increasing exponentially 4. Tendency to skip or non adherence to quality processes during busy delivery time 5. So called Time constraint 6. Psychology of Student’s syndrome 7. Resistance to document 8. Scared of getting blame 9. Resistance to non acceptance to faults 10. Very small quality team 11. And many more….. Challenges in implementation for sustainable system
- 6. Implementation Techniques for success Strategy to overcome challenges: Develop PM’s and project’s capability Techniques applied 1. Daily morning one to one informal friendly meeting with PMs 2. Quality Ambassador program 3. Extensive centre wide technical, process, methods, project management trainings conducted by the PMs, Team lead, and Team members 4. Develop trainer cum implementation guides across the projects to help each other 5. Guiding to new projects in implementation and issue resolution 6. Experience sharing, with other projects 7. Recognition and rewards 8. Win : win and harmonious relationship between quality and project teams
- 7. Ultimately what it resulted into Removing the resistance to accept quality processes in the projects An empowered project team with a mindset and culture of quality and client satisfaction Sustainable quality system in projects without much push from the dedicated quality team Achieve certification without much problems and efforts Quality team get more time for R&D and innovation to develop simple yet world class processes and practices Success: What it leads to