Creating a vision for mobile service delivery
The document discusses smartphone usage in Australia based on several reports and surveys. It finds that 79% of mobile phones shipped in Australia are smartphones, and 65% of Australian smartphone owners use them daily to access the internet. Additionally, 98% access the internet from home using their smartphones even if they have desktop access, and 75% use their smartphones on the toilet. 51% of Australian smartphone owners search daily on their devices, and 49% use them to stay informed through news, blogs, and message boards. 41% of Americans use their phones to look up work, study, and health information. The document also briefly mentions mobile service surveys and getting staff perspectives on lessons learned to ensure equal access to resources.
Creating a vision for mobile service delivery
- 1. What do we do about mobile? Sarah Schindeler July 2012
- 3. 79% of all mobile phones shipped to Australia are The smartphones smartphones 65% are winning of Australian smartphone owners use them to access the Internet every day 98% use them to access the Internet from home, in spite of desktop access Google 2012 Country Report (Australia) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
- 4. 75% Use them while they are on the toilet 11Mark IT in the Toilet study 2012 http://www.11mark.com/IT-in-the-Toilet
- 5. 51% of Australian smartphone owners search every day Increasingly sophisticated 49% on-device use them to stay informed – news, blogs, message information boards seeking 41% of Americans use their phones to look up info for work, study and health Google 2012 Country Report (Australia / ) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
- 7. Mobile Services survey : summary findings
- 8. What do staff think? Used under Creative Commons Attribute licence: http://www.flickr.com/photos/visual_dichotomy/3623619145/
- 10. To ensure equal access to our resources and services for all Australians Used under Creative Commons Attribute licence: http://www.flickr.com/photos/elysepatten/6092120910/
- 11. Questions?
Editor's Notes
- #11: http://www.flickr.com/photos/elysepatten/6092120910/