CRMEVOLUTION
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The document discusses trends related to the Internet of Things (IoT) and cybersecurity. It provides definitions and statistics about the growing IoT landscape, including predictions that 50 billion devices will be connected by 2020. It also discusses the financial value of IoT being in the trillions of dollars annually by 2025. Other sections cover five key areas of focus for IoT, including consumer, industrial, networking, analytics, and autonomous technologies. The document outlines technology trends like automation, robotics, AI, and 3D printing that are enabling IoT. It also discusses policy issues, enablers of IoT like lower sensor/bandwidth costs, and vertical areas like smart cities, transportation, health, and more. Cyber
CRMEVOLUTION
- 1. Trends: The Internet of Things (IoT) and Cybersecurity Chuck Brooks Vice President Sutherland Government Solutions
- 2. The Future The next decade will lead us into an era of scientific breakthroughs that will change our way of life as we know it. We are on the cusp of accelerated technological advancement. We are experiencing a pace of innovation that is growing so quickly that it is becoming exponential. Futurist Dr. Michio Kaku characterizes this blazing technological shift as moving from the “age of discovery” to the “age of mastery.”
- 3. The Digital age and “The Internet of Things”
- 4. * Some Key IoT; Definitions/Stats: The Internet-of-Things is moving to become the Internet-of- Everything. Machines, systems and people • IoT refers to the general idea of things that are readable, recognizable, locatable, addressable, and/or controllable via the Internet. • Physical objects communicating with each other. • People, data, things (machine to machine, machine to people) . The Digital age and “The Internet of Things”
- 5. • Cisco predicts that 50 billion devices (including our smartphones, appliances, and office equipment) will be wirelessly connected via a network of sensors to the internet by 2020. • Gartner predicts 21 billion devices • 604 million users of wearable biometrics by 2019 according to Goode Intelligence *The Digital age and “The Internet of Things”
- 6. * • IOT ‘s Financial Value • A potential economic impact of between $3.9 trillion and $11.1 trillion per year in the year 2025 for the IoT alone. • Consumer value is expected to be at $2.6-7.6 trillion by year 2025 • Source: McKinsey & Company: Unlocking the potential of the Internet of Things estimates that IoT will be valued at $4.6 Trillion for the Public Sector in the next ten years • Cisco estimates $14.4 trillion in value for Private Sector and $46 trillion for Public Sector The Digital age and “The Internet of Things”
- 8. SRT Global Commercialization Strategy – September 2010 | © 2010 PRTM Proprietary 7 Ω The 5 “major emerging battlegrounds” that will define the industry: • Consumer: Apple, Google, Samsung, and other mobile leaders will extend their reach to customers by launching new products in the autonomous, robotic, and smart home categories. We are already seeing the battleground emerge, Samsung acquired SmartThings, Google acquiredNest Labs, and Apple launched HomeKit. • Industrial Internet of Things (IIoT)1: Called Industry 4.0 by the German Government, IIoT could be even bigger than the consumer market and provide huge opportunities for businesses to lower costs while improving demand and reach. 5 5 Key Areas of IOT (Bain & Co)
- 9. SRT Global Commercialization Strategy – September 2010 | © 2010 PRTM Proprietary 7 Ω • Networking: Networking giants like Nokia, Cisco, Ericsson, and Huawei are all looking at IoT as a massive opportunity to make more money. Industries will require real-time analytics of their network, and to get that they need super-fast Internet and a well designed network. • Real-time Analytics: Analytics in the IoT world will be more than the traditional providers, like IBM and SAP. Businesses will need dedicated cloud servers, from Amazon Web Services or Salesforce, to keep track of their entire IoT network and understand and understand where they could save money. • Autonomous cars, robots, drones, and other new technologies: Provide humans with a greater level of autonomy will bring many advantages to the consumer and enterprise market. Drones are already being tested by Amazon and Google for deliveries and robots in Japan are taking over jobs as hotel guests. 5 5 Key Areas of IOT (Bain & Co)
- 10. Vertical Areas of IoT focus: • Facilities & infrastructure management • Industrial applications • Energy (smart grid) • Medical & healthcare • Transportation • Building/construction (smart buildings) • Environment (waste management) • Water resources • Retail and supply chain, • Communications • Education (learning analytics). The Digital age and “The Internet of Things”
- 11. Emerging Technology Trends: • Automation • Robotics • Enabling nanotechnologies • Self-assembling materials • Artificial intelligence (human/computer interface) • 3D Printing Photovoltaics and printed electronics) • Wearables (flexible electronics) • Real-time analytics and predictive analytics, • Super-computing (faster and more connectivity) • Increased storage and data memory power • Wireless networks, secure cloud computing • Virtualization and Augmented Reality The Digital age and “The Internet of Things”
- 12. Policy Issues: • Ethics • Interoperability protocols (standardization) • Cybersecurity, privacy/ surveillance • Complex autonomous systems • Best commercial practices • Regulation The Digital age and “The Internet of Things”
- 13. Enablers: • Cheap sensors – Sensor prices have dropped to an average 60 cents from $1.30 in the past 10 years. • Cheap bandwidth – The cost of bandwidth has also declined precipitously, by a factor of nearly 40X over the past 10 years. • Cheap processing – Similarly, processing costs have declined by nearly 60X over the past 10 years, enabling more devices to be not just connected, but smart enough to know what to do with all the new data they are generating or receiving. Technology Changes That Have Enabled The Rise Of IoT.
- 14. Enablers: • Smartphones – Smartphones are now becoming the personal gateway to the IoT, serving as a remote control or hub for the connected home, connected car, or the health and fitness devices consumers are increasingly starting to wear. • Ubiquitous wireless coverage – With Wi-Fi coverage now ubiquitous, wireless connectivity is available for free or at a very low cost. • Big data – As the IoT will by definition generate voluminous amounts of unstructured data, the availability of big data analytics is a key enabler. Technology Changes That Have Enabled The Rise Of IoT.
- 15. • According to Eric Schmidt , CEO of Google, we produce more data every other day than we did from the inception of early civilization until the year 2003 combined (over 2.5 billion gigabytes of data are created every day). • Therefore, organizing, managing and analyzing data is more important than ever. • Big data and data analytics are collapsing the information gap and giving businesses and governments the tools they need to uncover trends, population movements, customer preferences, demographics, commerce traffic, transportation, etc. • These tools can also help several industries, including the customer service by identifying caller trends, healthcare by flagging potential fraud and financial services by proactively flagging a borrower that is on the verge of lapsing in payment. Big Data & Data Science
- 16. • Digital Transformation includes digitizing the customer experience, data flow, supply chain management, governance, engagement, e- government and virtual government. In its basic description, it is turning paper into electronic records. • The United States Government maintains one of largest repository of documents in the world. Millions of supporting documents are compiled and stored every year by a multitude of government agencies which have a responsibility to preserve, secure, and retrieve vital information when needed.. Digital Transformation CX
- 17. • Smart Cities integrate transportation, energy, water resources, waste collections, smart-building technologies, and security technologies and services. The term “smart city” connotes creating a public/private infrastructure to conduct activities that protect and secure citizens. • This includes shared situational awareness and enabling integrated operational actions to prevent, mitigate, respond to, and recover from cyber incidents as well as crime, terrorism and natural disasters. • Many companies are becoming proactive in preparing for the expansion of IoT. IBM recently announced that they are making a $3 billion investment in future IoT projects and initiatives such as smarter planet and smarter cities. Smart Cities
- 18. • A “connected transportation system,” and more specifically “connected cars” allow for safer and more efficient urban mobility and is a priority for federal and state & local governments. Connected car technology is evolving rapidly and is now being tested. • In a public/private partnership, the University of Michigan has created a 32-acre simulated city. It is called The Mobility Transformation Center (MTC), and it is designed to simulate traffic events and road conditions for automated and autonomous vehicles, is the largest test facility of its kind and run in partnership with the U.S. Department of Transportation as well as 13 companies. Connected Transportation
- 19. • Smart 3-D printing is trailblazing future manufacturing. 3-D printing connotes a three-dimensional object that is created layer by layer via computer aided design) programs. By printing with advanced pliable materials such as plastics, ceramics, metals, and graphene there have already been breakthroughs in prosthetics for medicine and wearable sensors. • 3-D printing can be customized, produced rapidly and is cost effective. • 3-D printing innovation are also making its way into printing electronics, sensors, and circuits. • The possibilities for 3-D printing are seemingly limitless. For example, Rolls-Royce announced it would use 3-D printing to make parts for its jet engine parts. 3-D Printing
- 20. • Emergent artificial intelligence (AI) and augmented reality technologies are no longer things of science fiction and will likely change operations in both the public and private sectors in the next decade. • Companies are already developing technology to distribute artificial intelligence software to millions of graphics and computer processors around the world.. • Augmented reality intertwines the physical and digital world by computer-generated sensory input such as sound, video, graphics, and sometimes even smell. Google Glass and Oculus Rift, are already good examples of these emerging technologies. “Disruptive” Artificial Intelligence /Augmented Reality
- 22. • Transportation: • Sustainability of infrastructure • Converged transportation ecosystems and monitoring • Autonomous and connected cars • Predictive analytics(parking, traffic patterns) • New Materials for stronger construction and resilience • Energy: • Solar power • Waste to biofuels • Protecting the Grid • Batteries (long lasting) • Renewables • Energy efficiency Transportation & Energy
- 23. • Health- Implantable devices; (bionic eyes, limbs) • DNA nano-medicines and delivery • Genomic techniques – gene therapy (Gene therapy to enhance strength, endurance and lifespan Gene therapy to enhance human intelligence) • Remote sensing tech (Wearables) • Medicine for longevity, enhancement • Real-time biomarker tracking and monitoring • Artificially grown organs • Human regeneration Human cells interfaced with nanotech • Cybernetics • Exoskeletons for mobility Health & Medicine
- 24. Law Enforcement • Surveillance (chemical and bio sensors, cameras, drones) • License plate readers • Non-lethal technologies • Forensics • Interoperable communications • Biometrics: Security screening by bio- signature: Every aspect of your physiology can be used as a bio- signature. Measure unique heart/pulse rates, electrocardiogram sensor, blood oximetry, skin temperature
- 25. Finance: • Mobile payments • Mobile banking • Identity management Biometric Security: access control facial recognition, voice recognition, iris and retina scanners, fingerprint sensors on tablets and smartphones – pass keys Agriculture: • New food manufacturing and production tech • Food security Aqua farming • Water purification Finance & Agriculture
- 26. Cybersecurity
- 27. • Over 43% of companies had breaches last year (including mega companies such as Home Depot, JPMorgan, and Target. Moreover, the intrusion threats are not diminishing. • For example, British Petroleum (BP) faces 50,000 attempts at cyber intrusion every day. • OPM Breach - heist of data on 22 million current and former federal employees • According to the think tank Center For Strategic and International Studies (CSIS), cyber related crime now costs the global economy about $445 billion every year Cybersecurity
- 28. • Defining and monitoring the threat landscape • Risk Management (identifying, assessing and responding to threats- i.e. NIST Framework: Identify, Protect, Detect, Respond, Recover) • Protecting critical infrastructure through rapid proto-typing of technologies and Public/Private cooperation • Modernizing security Architectures: • Better encryption and biometrics (quantum encryption, keyless authentication) • Automated network-security correcting systems (self-encrypting drives) Cybersecurity; Industry Priorities
- 29. • Technologies for “real time” horizon scanning and monitoring of networks • Access Management and Control • Endpoint protection • Diagnostics, data analytics, and forensics (network traffic analysis, payload analysis, and endpoint behavior analysis) • Advanced defense for framework layers (network, payload, endpoint, firewalls, and anti-virus) • Enterprise and client Network isolation to protect against malware, botnets, insider threats Cybersecurity; Industry Priorities
- 30. • Cybersecurity, information assurance, and resilience are the glues that will keep our world of converged sensors and algorithms operational. This has become one of the largest areas of government spending at all agencies and is consistently ranked the top priority among government and industry CIOs in surveys. • In the U.S., most (approximately 85 per cent of the cybersecurity critical infrastructure including defense, oil and gas, electric power grids, healthcare, utilities, communications, transportation, banking, and finance is owned by the private sector and regulated by the public sector. 2014 was the year of the breach for many large corporations in a variety of sectors. • The leader civilian agency in the government for public/private cooperation in cybersecurity is the Department of Homeland Security (DHS). Cybersecurity; Role of Government
- 31. Sutherland Government Solutions, Inc. (SGSI) mission is to ensure government can meet its vision of fully responding to citizen mandates. As a trusted partner, we enable government to succeed by providing smart, affordable and highly responsive customer care processes and solutions. Our Industry experience instills confidence in constituent oriented government operations. SGSI’s capabilities include rapidly deploying major contact centers, integrating citizen-centric IT services, and processing health and insurance benefit claims. SGSI’s technology-enabled services are performance force multipliers for government, especially in times of budget constraint. Sutherland's Services for Government Include: • Multi-Channel Constituent Relations • Veterans Choice: Customer Care • Healthcare & Insurance Claims Processing • Revenue Cycle Management • Analytics • IT Service Desks & Contact Centers • System Integration
- 32. Charles (Chuck) Brooks serves as the Vice President for Government Relations & Marketing for Sutherland Global Services. Chuck leads Federal and State & Local Government relations activities. He is also responsible for the Marketing portfolio (Media, PR, Digital Outreach, Thought Leadership, Strategic Partnering, Branding) for the Federal and State & Local markets. Chuck is Chairman of the CompTIA Emerging Technologies Committee also serves on Boards to several prominent public and private companies and organizations. Chuck has extensive service in Senior Executive Management, Marketing, Government Relations, and Business Development and worked in those capacities for three large public corporations. In government, he served at the Department of Homeland Security as the first Director of Legislative Affairs for the Science & Technology Directorate. He also spent six years on Capitol Hill as a Senior Advisor to the late Senator Arlen Specter where he covered foreign affairs, business, and technology issues. In academia, Chuck was an Adjunct Faculty Member at Johns Hopkins University where he taught graduate level students about homeland security and Congress. He has an MA in International relations from the University of Chicago, and a BA in Political Science from DePauw University, and a Certificate in International Law from The Hague. He is widely published on topics o fhomeland security, cybersecurity, and emerging technologies. Twitter: @ChuckDBrooks Linked in Profile: http://www.linkedin.com/in/chuckbrooks Email: Charles.Brooks@sutherlandglobal.com Chuck Brooks Bio:
- 33. The problems that exist in the world today cannot be solved by the level of thinking that created them.