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- 1. Chris Smith L&D Manager|TrainingFacilitator|EngagementEngineer|Instructional Designer|Coach M: +447780339259 E: Dizzy.heights@live.co.uk LinkedIn: https://uk.linkedin.com/in/chris-smith-5b96aaa A creative Learning & Development Manager with 19 years’ experience in leading the end to end learning cycle for large national & global organisations in the retail & telecoms sector. I have vast knowledge in designing employee engagement programs, developing training assets, conducting learning needs analysis & building the capability of Trainers, Managers & Business Leaders. I am a Change Agent, a certified Training Facilitator and Coach. PROFESSIONAL HISTORY Senior Learning Consultant for Microsoft (with Retail Marketing Group) - March 2015 – Current Key Responsibilities: Manage the deployment of large, international, Employee Engagement Programs. Develop the capability of c500 Trainers & Field Representatives who train store staff. Conduct learning needs analysis across all European Markets. Collaborate with designers to build ‘fit for purpose’ assets to drive learning objectives & build participant engagement. Develop commercial Competencies for B2B Sellers & Trainers. Demonstrate ROI for all Learning initiatives. Day to day management of Social Media platforms to stimulate employee engagement & the sharing of best practice across countries. Global Head of Readiness and Training Execution for Microsoft Mobile – Nov 13 – Dec 14 Key Responsibilities: Manage a team of Global Training Designers based across Europe and the US to ensure the timely delivery of training assets (face to face/eLearning/Online). Oversee the delivery of ‘Go to Market’ training assets to support new device product launches. Manage the ‘on the ground’ coaching of our c400 Trainers around the globe to ensure excellent execution of our learning solutions. Manage the annual training budget of £1.4million, measure training execution & demonstrate ROTI. Negotiation & relationship management of all external learning vendors. Global Head of Training Capability for Nokia – Dec 11 – Nov 13 Key Responsibilities: Work alongside business stakeholders & recommend learning solutions to support strategic business goals. Build a global competencies & certification program to develop the capabilities of the c400 Trainers representing Nokia. This program spanned the lifecycle of Trainers from on-boarding to career progression. Design sales incentive programs to drive Nokia sales amongst global Retailers and Operators. Established an online portal for the sharing of ‘learning’ best practices around the globe & drive employee engagement. Manage the annual training budget of £1.2million, measure training execution & demonstrate ROTI.
- 2. Chris Smith L&D Manager|TrainingFacilitator|EngagementEngineer|Instructional Designer|Coach M: +447780339259 E: Dizzy.heights@live.co.uk LinkedIn: https://uk.linkedin.com/in/chris-smith-5b96aaa Global Master Trainer for Nokia Academy – Dec 10 – Dec 11 Key Responsibilities: Introduction of Experienced Based Learning as a standard operating practice across the globe. Design & deploy Train the Trainer programs and deliver ‘on the ground’ coaching for Trainers in Europe, APAC, IMEA & North & Latin America. European Master Trainer and Competency Manager for Nokia Academy – Jan 09 – Dec 10 Key Responsibilities: Day to day consultation with 26 markets across Europe to ensure the timely & excellent deployment of all Launch related training activities & competency development programs. Coach Academy Managers to evaluate all training interventions and establish ROTI. UK Group Wireless Training Manager for The Carphone Warehouse - 2007 – 2009 Key Responsibilities: Build a nation-wide employee training program for c13k employees/520 stores to equip their readiness to sell new business (laptops & broadband) to the general public. Build national incentive program to drive sales of laptops and broadband. UK Retail Training Manager for The Carphone Warehouse - 2004 – 2007 Key Responsibilities: Manage the national Training team to oversee the design & delivery of on-boarding programs, sales initiatives, Intranet content & Management & Leadership development. Design & deploy assessment centres to identify future Store Managers & Area Sales Managers. UK Management Development Training Manager for The Carphone Warehouse - 2003 – 2004 Key Responsibilities: Build profit and loss ‘know how’ across the 520 store management teams. Deploy Management development programs and equip Store Managers & Area Sales Managers with the necessary skills to achieve store & divisional sales targets. Career journey pre 2003 Divisional Training Manager at The Carphone Warehouse 1999 – 2003 On-boarding Training Manager at The Carphone Warehouse 1997 – 1999 Store Manager at The Carphone Warehouse 1995 – 1997 Store Co-Manager at The Body Shop 1991 – 1995
- 3. Chris Smith L&D Manager|TrainingFacilitator|EngagementEngineer|Instructional Designer|Coach M: +447780339259 E: Dizzy.heights@live.co.uk LinkedIn: https://uk.linkedin.com/in/chris-smith-5b96aaa KEY SKILLS Qualified training facilitator and coach Designer of multi-touch internal employee engagement programs Instructional designer (Face to Face/Online/e-Learning) Conductor of Learning Needs Analysis Empathetic change agent Developer of Leaders and Managers Collaborator with the ability to operate in a Matrix organisation Community manager on social media PROFESSIONAL QUALIFICATIONS TAP Training Foundation – Training Delivery Skills Qualified TAP Training Foundation - Facilitation Skills Qualified Nuero Linguistic Programming – Practitioner and Coach Certified Facilitator of the FISH Philosophy NVQ for Management & Leadership NVQ for Sports & Leisure ABOUT ME: Married with 2 teenage children. Interests are running, kayaking, football, pop art, reading autobiographies & listening to music. This year I have set myself the challenge of completing my first half & full marathons and learning to play the guitar. I live in Frinton on Sea on the North Essex coast. References are available onrequest