- Corporate social responsibility (CSR) refers to companies managing their business processes to have an overall positive impact on society. CSR takes into account people, planet, and profit. Businesses engage in CSR to build reputation, save costs, reduce risk, and create a better work environment. Coca-Cola India has made CSR an integral part of its agenda and focuses on initiatives related to water, energy, health, packaging/recycling, communities, and economic responsibilities. However, the company has faced some obstacles and allegations but has responded through transparency and addressing concerns.