Customer Centric Organization Characteristics PowerPoint Presentation Slides
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The document outlines the characteristics and building blocks of a customer-centric organization, emphasizing the importance of adaptability and customer engagement. It includes templates for mapping customer journeys, enhancing business processes, and fostering cross-functional collaboration. Additionally, it highlights the critical capabilities and enablers necessary for delivering customer value and loyalty.
Customer Centric Organization Characteristics PowerPoint Presentation Slides
- 2. Centric Organization Template 1 Building Blocks Customer Lifecycle and Journey Views This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Solution Mindset This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Advice Bonding This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Frontline Customer Interface This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Fit-For-Purpose Business Processes This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Cross-Functional Effort This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2
- 3. 3 Centric Organization Template 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Retention Loyalty Business Results Customer Voice Customer Intelligence & CLV CX Improvement and Innovation Engaging Internally Engaging Externally Customer-Focused Corporate Strategy Customer-Centricity
- 4. Centric Organization Template 3 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Engage and Transform This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Align This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Measure This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Learn This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Map 02 03 04 0501 Customer Centric Marketing
- 5. Centric Organization Template 4 Product-Focused Customer-Centric ➢ Discrete transaction at a point in time ➢ Text here ➢ Text here Customer orientation ➢ Customer life-cycle orientation ➢ Work with customer to solve both immediate and long-term issues ➢ Narrow definition of the customer value proposition ➢ Off-the-shelf products Solution mindset ➢ Broad definition of the customer value proposition ➢ Text here ➢ Text here ➢ Perceived as outsider selling in ➢ Push products ➢ Transactional relationship Advice orientation ➢ Working as an insider ➢ Solution focus ➢ Text here ➢ Centrally driven ➢ Limited decision making power in field ➢ Text here Customer interface ➢ Innovation and authority at the front line with the customer ➢ Text here ➢ “One size fits all” processes ➢ Text here ➢ Text here Business processes ➢ Tailored business streams ➢ Balance between customization and complexity ➢ Text here ➢ Rigid organizational boundaries ➢ Organizational silos control resources ➢ Text here Organizational linkages & metrics ➢ Cross-organisational teaming ➢ Join credit ➢ Text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5
- 6. Centric Organization Template 5 6 Customer segments that we want to excel and dominate The unique value targeted customers receive through our products and services The critical few things that must be done well to deliver the customer value Basic building blocks to enable the creation of such capabilities Critical Capabilities Enablers Customer Value
- 7. 7 Customer Centric Organization Characteristics Icons Slide This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 9. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here Meet Our Team 9 This is a representative image, and should be replaced by your own image. Just right click and replace image.
- 10. Financial 10 Text Here $150 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here $350 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This is a representative image, and should be replaced by your own image. Just right click and replace image.
- 11. Bulb or Idea Idea 01 02 03 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 11
- 12. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This is a representative image, and should be replaced by your own image. Just right click and replace image. Our Timeline 12
- 13. Silhouettes Silhouette 01 Silhouette 02 Silhouette 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 13
- 14. Important Notes 14 01 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This is a representative image, and should be replaced by your own image. Just right click and replace image.
- 15. Dashboard 15 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 16. Stacked Bar Chart 16 50% 65% -15% -9% 40% 50% -19% -2% -30% -20% -10% 0% 10% 20% 30% 40% 50% 60% 70% Product 03 Product 02 Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 17. Combo Chart 17 0 1 2 3 4 5 6 7 8 9 10 0 10 20 30 40 50 60 70 80 90 100 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 GrowthRate(%) MarketSize(RMB100Million) Product 01 Product 02 Product 03 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 18. 18 Thank You Address: # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gmail.com