Customer handling Techniques
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The document provides tips for effective customer handling techniques. It emphasizes the importance of listening to fully understand customers' problems before attempting to solve them. It also stresses having patience during problem solving, prioritizing critical issues, and maintaining a calm and pleasant attitude when interacting with customers. Proper documentation and tracking of customer projects and issues is also recommended.
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Customer handling Techniques
- 2. Things to keep in mind
- 3. Listen ‘’Listening is often the only thing needed to help someone” Always listen to others when they talk. Most of the times the solution to their problems can arrive in your mind itself when you listen carefully . To give a solution we first need to understand the problem.
- 4. Patience “HAVE PATIENCE ALL THINGS ARE DIFFICULT BEFORE THEY BECOME EASY” PATIENCE WITH PROBLEM SOLVING MEANS TAKING THE TIME TO UNDERSTAND A PROBLEM, DEVELOPING A PLAN TO SOLVE THE PROBLEM. BEING PATIENCE IS REWARDING ALWAYS . FIRST THING IN DIFFICULT TIMES BE PATIENCE AND GET SOME TIME TO ACT AND NEVER PANIC.
- 5. Fix the immediate problem / Prioritize your work Identify the critical issue or a problem when supporting the client . Once you can fix the critical issues you generally buy sometime to act on the other problems. Financial loss in anyway is always considered to be the critical issue in our line of business .
- 6. Punctuality
- 7. Identifying the right persons to handle
- 8. Getting to the root
- 9. Calm and pleasant attitude
- 11. Conclusion
- 12. Thank you