Customer relationship management crm 2 powerpoint presentation templates
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This diagram shows the key components of a customer relationship management (CRM) system with an emphasis on marketing, sales, and customer support. It includes functions like campaign management, call center support, customer segmentation and targeting, marketing indicators, a centralized customer database, customer history and satisfaction analysis, and integration across communication channels. The goal is to gain a holistic view of customers and improve interactions through various touchpoints.
Customer relationship management crm 2 powerpoint presentation templates
- 1. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
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- 3. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 4. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 5. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 6. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 7. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 8. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 9. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Sales Management & Inquiry Customer Department Sales Action Support
- 10. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Customer Client SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Satisfaction Prospects Inquiry Sales Management Customer Department & Sales Action Support
- 11. Customer Relationship Management - Style 2 Campaign Management Call Center Segmentation Targeting Phone Indicators Marketing Department E-mail Multi - Channel Satisfaction Customer Workflow Customer Database Fax Analysis Mobile Client Customer SFA History Customers Mail Sales Document Generation Planning Web Visit Service Request Actions & Alarms Sales Management Management Administration Prospects Satisfaction Inquiry Sales Management & Customer Department Sales Action Support
- 12. All images are 100% editable in Powerpoint “Change color, size and orientation of any icon to your liking”
- 13. Ungrouping the object 2 1 3 1. Right click the object. 2. Choose Group and then Ungroup. 3. Click beside the object and drag the arrow over it.
- 14. Edit Color 1 2 3 1. Right click the object 2. Choose Format Shape in the dialog box 3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient” depending on the appearance of the object. Change colour as shown in the picture.