Customizing Help Desk & User Portal
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This document discusses customizing the help desk and user portal in Spiceworks. It covers plugins and widgets, customizing the user portal interface and content, customizing the help desk interface including queues and dashboards, integrating tickets anywhere, and questions. Live demos are provided of customizing the user portal and help desk.
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Customizing Help Desk & User Portal
- 1. Customizing the Help Desk & User Portal Presented By:
- 2. Agenda Plugins & Widgets Customizing the User Portal Customizing the Help Desk Dashboards Tickets Anywhere Q&A
- 4. Live Demo - Plugins Familiarity with layout Categories RE: plugins overview video, docs, etc. Contest: Win your way to SpiceWorld Austin Spiceworks Plugin Contest. plugin
- 5. Customizing the User Portal
- 8. Live Demo User Portal Using fresh install of Spiceworks Preferences for User Portal look Add, remove, edit & rearrange content Add new pages & new articles Add widgets
- 9. Rollout Tips Create helpdesk alias for server (CNAME). For example, http://helpdesk/ Set default landing/home page in their Internet Browser to be the User Portal
- 10. Settings Help Desk Default landing page
- 14. Help Desk
- 22. Easier to edit in Notepad
- 24. Customizations and Tips SQL Reports can drive graphs Custom Dashboards for reporting
- 25. Tickets Anywhere
- 26. Tickets Anywhere
- 29. Questions?