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- 1. MARLON LOPEZ LEOSALA Blk.2 Lot5 Birmingham Alberto 2 San Mateo Rizal, Phils. E-MAIL: marlonleosala70@gmail.com Contact: 0918-8183927 PROFESSIONAL OVERVIEW A dynamic professional with nearly 14 years of rich experience in Customer service management, Sales & Retail field of business Currently working with the world’s leading Fiber Cement Manufacturer, James Hardie Phils. Inc.as an account manager Have worked with one of the largest luxury chains in the UAE, the Rivoli Group of Companies as Shop Manager. Proficient in leading dedicated teams for running successful business operations & developing procedures and service standards for business excellence. COMPETENCIES PURVIEW Sales Operations Managing the sales and marketing operations for promoting products and accountable for achieving business goals and increasing sales growth. Implementing marketing strategies to build consumer preference and drive volumes. Maintaining stock Inventory of the Products and checking requisition & attending walk in customers. Maintaining Data base of clients and follow-ups on the same. Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics. Relationship/ Team Management Handling customer queries for better turnaround time and customer satisfaction. Identifying prospective clients, generating business from the existing clientele to achieve business targets.
- 2. Interacting with the clients on a regular basis & providing sufficient answers to all their queries, complaints & handling all client relation. Conducting regular staff meetings to discuss specific operational problems & encouraging suggestions to effect improvement of service standards EMPLOYMENT HISTORY April 2012 up to present, Account Manager-James Hardie Phils. Inc. Handling project developers such as; Ayala Land, Moldex Realty and San Miguel Realty Inc. Opening new opportunities in the construction market. Sharing the advantages of using fiber cement boards against plywood, gypsum and other flat sheets. Answering every client’s query regarding the application of fiber cement boards, be it in the design stage or the actual execution. Presenting to architects, contractors, nat’l & local developers and channel dealers our full product range to disseminate information that can answer the challenges being met. Conducting carpenter’s training and counter clerk’s training to improve installation capability and knowledge of the products resulting to a high level of confidence. Maintaining the best relationship with the current developers being serviced. Working with the technical team in finding solutions for every client’s challenges on site Pro active in formulating tailor fit solutions that will make every clients construction with ease. September 2009-April 2012, Directories Philippines Corporation as an Account Executive Generating leads from both above the line and below the line advertisements as well as from referrals, and leads generated by the company. These are sifted using different parameters to make sure that the leads are turned into suspects and the suspects are turned to real prospects. This includes researching about the advertiser's products and services, target market, competitors and marketing strategies among others. Once this is done, ad programs are prepared that include the company's products and services that may cater to the client's needs. Client Calls – Further information gathering regarding the company is done. Pertinent questions that may validate the earlier company research done may be asked to come up with a suitable ad program for the company. Presentation of our Business Solution / Directional Ad Program is done afterward. Each product, service or recommendation is backed up by benefits that are aligned with the company's needs. Objections are answered not with features but with benefits as well. The ad program recommended to the client is not just fit for them, but is also fit with DPC's Sales Targets. Closing of the contract is also done. The following are the back-end support responsibilities that I do for my accounts: Fulfillment of required documents for an advertiser Conceptualization / Carrying of Layouts, website requirements, etc. / Showproofing PLDT Paper Works Fulfillment of free Value-Added Services Collection of delinquent accounts
- 3. As one of the more senior AE's, I am tasked to mentor some of the new hires and show them the ropes of the job March ’06 – May 2009, Rivoli Group of Companies as a Shop Supervisor UAE Overseeing the outlet operation and focus into the best quality service & maintaining Data base of clients and follow-ups on the same is my prime responsibility. Conducting regular staff meetings to discuss specific operational problems and encourage suggestions to effect improvement of service standards. Maintaining stock Inventory of the Products & checking requisition & setting Targets of Sales a nd achieving the same. Responsible for overseeing the day to day operation of the shop. Maintains daily sales report to be sent to the Head Office. Performs monthly inventory to monitor stocks and control of the damaged goods. Efficient team player and effective motivator among subordinates. Maintains excellent relationship with clients, as well as co – workers. Data entry of the daily sales, salesman wise, brand wise, reports with the use of Microsoft Excel. Maintaining brand ledger that enables us to keep track of the product movements in the shop. Filling of DSR’s ( Daily sales report ) for the shop’s reference regarding day wise and monthly wise sales. Furnishing STN’s ( Stock Transfer Note ) for the products that goes IN and OUT of the shop. Promotes sales by assisting customers and offering suggestions whenever necessary. Emphasize on Quality, Features, and Benefits of the products being sold. Provides positive, friendly, and courteous service and assistance in all aspects of merchandise sale. Giving only ‘The Best ‘Quality of Service for the customer’s satisfaction. February 2003 – February 2006 Shop In-Charge Champion Cleaners Laundry Service UAE Customer service and assistance according to their demands and requirements. Receiving and Releasing of garments. Handles complaints and conducts service knowledge offered by the company to the customers in meeting their satisfaction. Responsible in handling Cash Register. Maintains monthly and weekly inventory to be sent to the Head Office Prepares monthly sales report for accounting purposes. Monitors incoming and outgoing garments. Arranging pick up and deliveries for the customers
- 4. June 2002 – December 2002 Classroom Teacher St. James Academy Quezon City Philippines Under the direction and supervision of the Administrator, plan, implement, and evaluate the curriculum program Plan, prepare and implement developmentally appropriate lesson plans and activities in accordance with the daily/weekly themes for each group of children for whom I am responsible. Keep a written plan of daily class activities, which will be available to the Administrator upon request. Provide for the spiritual, physical, intellectual, emotional and social development of each child by considering his/her talents, learning style and any special needs and gearing the program accordingly. Set up and maintain an appropriate classroom environment for young children. Help children to be comfortable, secure, and safe in the school environment. Be familia r with procedures for emergency situations. Keep up-to-date developmental records of children in the class. Keep records and reports as required by the administrator. ACADEMIA Bachelor of Science in Industrial Arts, Eulogio Amang Rodriguez Institute of Science and Technology. Manila Philippines 2002 IT Exposure Internet Browsing/Surfing Microsoft Office Package (Fair) Personal Dossier Date of Birth: April 15, 1980 Nationality: Filipino Civil Status: Married Passport No.: EB8048660 QUALIFICATION SUMMARY Honest, Flexible and Articulate Team Player and result oriented Can work with minimum supervision With excellent verbal and written communication skill AWARDS 3 Consecutive times Salesman of the Quarter
- 5. Salesman of the Year Award, 2007 Obtained a perfect score from the DUBAI EXCELLENCE SERVICE SCHEME mystery shopper (Government Office) Commendable performance for the year 2008 (Best Customer Service Award)