CV_Kacerovsky_engl 2016
- 1. Curriculum Vitae V.Kačerovský Vojtech (Voyta) Kacerovsky 16960 Algonquin str. 3-203 Huntington Beach, CA 92649, USA Cell: 949-629-8235 e-mail: vkacerovsky@email.cz I am an experienced manager with experience in public sector communicating with customers and media. I will bring my determination to fulfill and exceed expectations through teamwork, loyalty, responsible and creative approach to the new challenges. I am resistant to stress. I am willing to relocate to new location if so required. EDUCATION 1973 - 1981 Basic Education, ZDS Komenského ul. CZ 1981 - 1985 Degree in Analytical Chemistry, SPŠCH v Pardubicích, CZ 1987 - 1990 A.A. Degree, Business Management, Cerritos College, Ca., USA 1995….. Train the Trainer Certificate, Renaissance International Various Marriott sponsored trainings and workshops MCE, Course on Management for Sales Managers, BE Other… 2010 – 2012 University of Hradec Králové – Management of Travel Industry EMPLOYMENT 1/2013 – NOW CzechTourism – Director of Foreign office in Los Angeles, USA I have been entrusted with opening of new office in USA, including securing of the office location, business registration with all necessary permits, creating the new contacts for the region of Western USA and Canada. The duties include creating business plan, budgeting, office operation system and also activities promoting travel to Czech Republic. These are meeting with Travel Trade professionals, Media and public as well as presentations for all the groups, participation in roadshows, fairs and conferences on the territory. 12/2004 – 12/2012 Flow East Hotels Boutique Hotel Jalta – General Manager (2010 – 2012)
- 2. Curriculum Vitae V.Kačerovský Joint function of General Manager for two hotels in Prague (Jalta + Plaza Alta hotels). Sales and operational duties, responsible to owners of the hotels Plaza Alta Hotel 4* – General Manager (2006 - 2012) Task of takeover of a new acquisition in the portfolio, hotel with 87 rooms in 4 star category. Complete re-construction of the restaurant Refurbishment of all rooms Design and construction of a new meeting space All related duties to general management – planning, controlling, sales activities, HR Representing the hotel during public announcements and communicating with media Hotel Jalta 4*+ – director of operations (2004 – 2006) Managing the Hotel operations departments (Security, Front Office, Housekeeping, Maintenance) Preparation and implementation of new service standards, procedures and trainings in customer service departments Completion of re-furbishing of rooms and meeting space Acting as Deputy General Manager 11/2003 – 10/2004 HOTEL STEP 3*, General Manager, CZ General Management of a 3 *** property Hotel representation during public functions, media communication Preparation and realization of a new business and marketing plan Sales and Marketing activities, fair and conventions attendances Preparation and the development of plans for a new congress center including supervision during construction and ordering Creation and realization of a motivational plan for the management HR planning, training and development 10/2000 – 10/2003 National Sales Manager, Eurotel Praha spol. s r.o., CZ Leading team of 7 regional managers with 87 brand stores network. Communication with public, acting as a speaker on company presentations and shows Responsibilities included strategic planning and development of the company brand stores, planning new sites and sales methods and activities, close cooperation with marketing during event and promotion planning and development, HR selection, development and planning and other related
- 3. Curriculum Vitae V.Kačerovský activities Major achievements: Customer satisfaction well above Czech and International levels (TRI*M Index 88) Development of a flexible and motivating compensation system reflecting immediate needs of the company Managed the change of stores’ focus from residential to SOHO and SME segments Shift from pure sale of goods to offering services, care, consultancy and VAS product sales based on individual customer needs and expectations 1/1999 - 9/2000 Manager, Marriott International Hotels, CZ Participation at the opening of the new Marriott Prague Hotel Management of the Front Office, PBX, Guest Relations, Concierge, Business center and VIP lounge crews Establishment of an international standard of service and customer care in accordance to Marriott International SOP Managing staff of 50 trough CEI Conference and IMF city wide international events Reached guest satisfaction levels of 97% during the first year of operation of the hotel 10/1997 - 11/1998 Manager, Westin Long Beach Hotel, Ca., USA Daily management of the front desk, bellman, doorman, reservations, PBX and concierge of a 460 rooms property in one of the most difficult business environment in Southern California Responsibilities included verification of reservation and prices, scheduling, training and couching of the teams, control of the cash registers. My goal was to increase the staff productivity and to establish the concierge operations in the predominantly business hotel. Both goals were successfully reached together with increase of the quality of services measured by customer satisfaction surveys 4/1994 - 9/1997 Manager, Marriott International Hotels (Renaissance Prague), CZ Assistant Front Office Manager, responsible for Reception, PBX, Concierge, Doorman, Bellman and Fitness Center
- 4. Curriculum Vitae V.Kačerovský Assistant Food and Beverage Manager, responsible the operation of two restaurants, main bar and room service managing more than 30 people Restaurant Manager with responsibility hotel’ main restaurant, bar and room service 11/1992 - 3/1994 Property Manager, Union Development Co., Cerritos, CA, USA. My responsibilities included care and operation of several hundred storage units. Sales, contracting and maintaining new clients, accounting, billing, rent collecting, evicting non-payers, upkeep and security. Other experience since 1986 Chemical plant operator, CZ McDonald’s of Long Beach, Ca., USA Embassy Suites Hotel, Head waiter, Ca. USA COMPUTER SKILLS Windows Various hotel and restaurant management programs (Fidelio, HIS, Hores,) SAP – basic overview Microsoft Excel, Word, PowerPoint LANGUAGES Czech, Slovak - fluent English - fluent Russian - fair German - beginner References are available upon request Vojtěch Kačerovský April 2015